WARWICK Parts Order Disappointment

modulusan · #1 11-29-2009, 08:26 AM

hello, last days I decided buy one truss rod from w site for my streamer `89. they answer my inquirys quickly.
the exact remplace is one single way truss rod but I want to upgrade with the new two way rod...

the price of the one way is 17 euros..
and the two way is 89 euros aprox!!

well I decided that 90 euros for a truss rod isnt cheap but I buy anyway...

so I bought it through my uncle (who lives in SPAIN) and he send me a email yesterday and told me that the truss rod was USED!! my uncle is civil engineer...so he has the knowledge

107 euros for a USED truss rod! no way...

he decided email warwick. I hope that they remplace the truss rod...

Im very Disappointed with warwick...

please see the pics that sent me my uncle yesterday...

Headless Llama · #2 11-29-2009, 08:29 AM

please change the title to more correctly describe what is being said

**WoodyG3** · #3 11-29-2009, 08:30 AM

Not only is it used, but it's in poor shape!

ChrisBowsman · #4 11-29-2009, 08:30 AM

Umm, what does being a civil engineer have to do with truss rods?

modulusan · #5 11-29-2009, 08:43 AM

Quote:

Originally Posted by ChrisBowsman

Umm, what does being a civil engineer have to do with truss rods?

That he has the knowledge for having worked with pieces like this in the past...

modulusan · #6 11-29-2009, 08:46 AM

Quote:

Originally Posted by WoodyG3

Not only is it used, but it's in poor shape!

yes... did you pay 90 euros for a truss rod like this??? no way...

blendermassacre · #7 11-29-2009, 10:40 AM

I wonder where one can find the round allen wrench for that truss rod?

eastcoasteddie · #8 11-29-2009, 04:16 PM

Quote:

Originally Posted by ChrisBowsman

Umm, what does being a civil engineer have to do with truss rods?

when you go to engineering school, you take the same core classes as for mechanical engineering. Only your last "concentration" classes are different. So a civil engineer would have about 90% the same knowledge as a mechanical engineer.

I'm not an engineer (yet) but even w/o a degree, I can see that the truss rod is used....

bass12 · #9 11-29-2009, 05:28 PM

I don't know how to say "customer service" in German and, judging from my own experience, it would appear the folks at Warwick don't either.

modulusan · #10 11-29-2009, 06:23 PM

Quote:

Originally Posted by eastcoasteddie

when you go to engineering school, you take the same core classes as for mechanical engineering. Only your last "concentration" classes are different. So a civil engineer would have about 90% the same knowledge as a mechanical engineer.

I'm not an engineer (yet) but even w/o a degree, I can see that the truss rod is used....

you are right...Im lawyer but Im made a few basses and the cheapest truss rod dont look like this one...I hope get a good answer from warwick...

modulusan · #11 11-29-2009, 06:30 PM

Quote:

Originally Posted by bass12

I don't know how to say "customer service" in German and, judging from my own experience, it would appear the folks at Warwick don't either.

absolutely agree... I think is "Kundendienst" or something like that... I cant belive that a renombred brand such warwick make this things....

eastcoasteddie · #12 11-29-2009, 09:49 PM

Let's give them the benefit of doubt and hope they made a mistake, and somehow that one got mixed in with the new rods, and you were the lucky one to get it; and it wasn't installed in a brand new bass....

modulusan · #13 11-30-2009, 05:44 AM

Quote:

Originally Posted by eastcoasteddie

Let's give them the benefit of doubt and hope they made a mistake, and somehow that one got mixed in with the new rods, and you were the lucky one to get it; and it wasn't installed in a brand new bass....

yes... the benefit of doubt exist. I prefer this situation. Imagine buy a brand new thumb bass with this rod...

I hope today get a smart answer from warwick

lamxyz · #14 11-30-2009, 06:22 AM

maybe they aged it to match the 89 streamer

its kind of like normal screws are cheap
but the same screws of a 68 strat can go for hundreds

t0t0m · #15 11-30-2009, 06:29 AM

Quote:

Originally Posted by modulusan

yes... the benefit of doubt exist. I prefer this situation. Imagine buy a brand new thumb bass with this rod...

I hope today get a smart answer from warwick

Keep us posted...this is absurd..

Thanks

stflbn · #16 11-30-2009, 06:38 AM

Send them the photo's and give them a chance to make it right before condemning them. A mistake could have been made.

modulusan · #17 11-30-2009, 07:09 AM

Quote:

Originally Posted by stflbn

Send them the photo's and give them a chance to make it right before condemning them. A mistake could have been made.

my uncle bought the truss rod for me. he sent the same day that the truss rod arrive a email with several pics, invoice number, part number,etc...

modulusan · #18 11-30-2009, 07:11 AM

Quote:

Originally Posted by t0t0m

Keep us posted...this is absurd..

Thanks

sure. I posted this issue for you to guys...

modulusan · #19 11-30-2009, 07:17 AM

Quote:

Originally Posted by lamxyz

maybe they aged it to match the 89 streamer

its kind of like normal screws are cheap
but the same screws of a 68 strat can go for hundreds

I would like see a "aged" option on the warwick page...but no. when I study in law scholl there is something called "public offer" that means that you need sell me the same product as you show in the picture (pristine if you look in w page). if you wont sell me one in the same condition then you need post that in the product sale page.

ga_edwards · #20 11-30-2009, 07:19 AM

It could just be that's the only dual action rod they have for an 89 made bass.

I believe the Warwicks with dual action rods have a volute at the back of the headstock to allow room for the extra mass of the rod. Now I don't have a clue what the rod itself looks like, but the rod they sent might be the only way to get a dual action rod in a bass designed for a single action rod.

If this is the case, it might explain why it's been used. But as such, you shouldn't be paying full price. This may just be an oversight by a sales person blindly pressing buttons, so talk to them before passing judgment.