Is the truss nut in the headstock or heel?
The steps outlined below often work, but you need to use a little imagination and creativity if you do not have the proper tools:
remove the strings & neck, and completely loosen the truss nut. Carefully clamp the neck into a straight position, or even a SLIGHTLY convex position (not sure what to tell you here, you would have to get creative in doing so), leave it that way for a day or two, then slowly retighten the nut until it's snug (NOT tight), then give it another quarter turn. reattach to bass body, re-string and see how that goes.
If it adjusts at the heel, even better yet. Completely remove the nut and place a small washer over the truss rod end, and replace the nut over the washer and again tighten until it's snug. That will usually work when all else fails.
now, my disclaimer - I've done all of this before with success. But back in the early days before I knew what to do and what not to do, I most definitely made mistakes and ruined things. If you choose to attempt any neck repair, do so carefully and at your own risk. Plus also bear in mind that any damage or obvious signs of tampering may void the warranty. It's virtually always better to have it repaired by a pro rather than doing it yourself, but if all else fails, the above steps may help.
Or...you could always fly me out to Kuala Lampur for a vacation to fix it in person.

j/k good luck!