m9 - betrayel

soundoholic · #1 06-20-2011, 04:26 PM

*Edit: the m9 is being repaired under warranty. All is well.*

I've owned an m9 for about a year now and like most users I am blown away by how useful it is. It's now the center of my pedal board.

Then it betrayed me... twice
After owning a m9 for a month I had to send it back because my buttons started dieing one by one. The only good news about this is that I am now a loyal American Musical Supply buyer. Best customer service ever.

Now, 11 months later my A3 button works about 5% of the time. I'm pretty disappointed in the problem. It makes the m9 almost useless for me since I switch through the scenes all of the time - and can't right now.

My m9 is attached to a PedalTrain and stored in a hard shell case when not in use so I don't see how this could be my fault.

I know this is very 'rantish' but I thought everyone should know about this problem. I'll let you know if I can get it repaired or not.

richrenken · #2 06-20-2011, 05:28 PM

Quote:

Originally Posted by soundoholic

I've owned an m9 for about a year now and like most users I am blown away by how useful it is. It's now the center of my pedal board.

Then it betrayed me... twice
After owning a m9 for a month I had to send it back because my buttons started dieing one by one. The only good news about this is that I am now a loyal American Musical Supply buyer. Best customer service ever.

Now, 11 months later my A3 button works about 5% of the time. I'm pretty disappointed in the problem. It makes the m9 almost useless for me since I switch through the scenes all of the time - and can't right now.

My m9 is attached to a PedalTrain and stored in a hard shell case when not in use so I don't see how this could be my fault.

I know this is very 'rantish' but I thought everyone should know about this problem. I'll let you know if I can get it repaired or not.

It WILL get repaired. Email me at richrenken@line6.com and I will get you sorted out. Please include this thread and the fact that you are from TalkBass.com.

soundoholic · #3 06-21-2011, 12:45 PM

Quote:

Originally Posted by richrenken

It WILL get repaired. Email me at richrenken@line6.com and I will get you sorted out. Please include this thread and the fact that you are from TalkBass.com.

I sent you an email Rich. Thanks for the concern.

soundoholic · #4 06-22-2011, 09:51 PM

Line 6 is fixing my m9! I'm borrowing a friends for the time being.

richrenken · #5 06-23-2011, 01:05 AM

Killer!! Keep me in the loop if you need anything.