Unrealistic, Unsatisfactory, and Unacceptable Warranty repair, service, support...

[stflbn]

Just wanted to share my current displeasure and surprise...

• My G30 wireless body pack died.
• Called Line6 service and was instructed to contact local Nashville repair partner because they'll do it faster than Line6.
• Got the body pack to the repair place. Few days later was told "3 Weeks" to 'look' at it. Kind of ticked me off so I called Line6 and response was 'ya, 3 weeks sound acceptable, but you can always buy another to get you through while this one is being fixed. If you had sent it to us it would be about the same or more'.
• Let 3 weeks pass, and contact repair place today... "we're waiting on repair parts from Line 6. No timeframe.... sorry." Could be days, could be weeks, but I'd expect weeks as we often have problems getting parts"

So... i've waited 3 weeks to get a DEAD body pack LOOKED at. Now I'm told I need to wait a mystery timeframe for parts to arrive to repair said body pack. And they'd 'call me' when the unit is fixed. (Note: at no time has this repair center bothered to 'call me' with anything regarding this... I have to contact them to get any feedback)

Maybe I have to high of expectations, but what good is a warranty repair on something like a Wireless if it's going to take 2+ months to get one repaired??? When I was talking to Line6 and the repair place both suggested that it's 'best practice' to have 2 units so that it's not painful when one dies.

I had an X2 unit for ages and never had a single problem. I had this G30 unit 8 months and the body pack has died. "To Me" it seems that I'm being strung out closer to the Year warranty to avoid future free repairs.

"To Me" this is not acceptable. There was no "sure, send us the body pack and we'll send you a replacement" or anything. I cannot believe that they are going to repair and replace parts on a plastic shell with a mother board inside.

Feel free to instruct me as to why this should be acceptable warranty service when companies that I deal with regularly like Genz Benz, Carvin, Musicman, etc offer STELLAR warranty repair service on their products.

I'll be waiting...


.

[stflbn]

Also PM'd through here at talk bass as well as emailed Rich directly... :: chirp chirp ::

[AdamR]

call the repar place every day. Once they get tired of you calling the will fix it. Line 6 should have just replaced it for you.

[stflbn]

Rich has replied privately and is supposedly looking into the long delays.

[stflbn]

5-days after initial post... chirp chirp chirp... from neither Nashville Amplifier Service or Rich.

[Pickebass]

Sad to hear that, I had a friend here in San Antonio who took his Line 6 gear to a local shop and it took 6 weeks before it was looked at and another 8 weeks before it was "fixed" As much as I like line 6 gear, I am afraid to place it higher in the food chain. A couple of national chains who sale the product will not take line 6 products on trade.
Good luck!!

[stflbn]

Rich has responded privately, but no resolution to my broken body pack.

[lowfreq33]

If you're doing corporate events you could certainly afford to purchase a spare body pack. You can get them direct from Rich for about $150.

[stflbn]

I'm going to back off this thread some. I'm not the incessant bitcher that it may appear.

I'll give ongoing updates on progress.

[vladchrome]

I've heard a lot of bad things about Line 6 Customer Service. Hopefully my amp never goes down.

[stflbn]

I called Nashville Amplifier Repair again this morning. Apparently parts may be in for the G30... a tiny switch thingy, according to the person I talked to.

They said they'd call me back later.

.

[stflbn]

Just called again...

It is apparently repaired. I will not be able to get over to Franklin to pick it up until Friday, but I'll chime in on how it works then.

[stflbn]

Everything seems to be fine on this for now. Will chime in again after using for a few gigs after the first of the year.