| 2. FEES AND PAYMENTS
2.2 Cancellations. To cancel your subscription please call customer support. USA and Canada: 866 301 9313 International: 01 413 358 9608 You can still purchase individual songs, lessons and courses any time you would like. You can also re-subscribe simply by clicking on one of the subscription options as well.
call them ... ask to be canceled. and an email sent to confirm that your request has been processed. Don't get off the phone till you get that email. If they insist that the email takes 24 hours. Get the persons name/rep ID and call back when you don't get that email. Inquire again if it has been canceled... if it hasn't ask for the call to be escalated since you previously made the request. (most call centers have a procedure for this will you get a manager prolly not but you will get a more seasoned rep on the phone) If they state is has been canceled inquire where your email is.
When you first get someone on the line state plainly that you are very frustrated and are doing everything in your power not to scream and yell and that you really need help in getting this resolved as soon as possible ...
at the very least they should be able to give you some code or cancellation number (which is usually just nothing more than a reference # to a note on the account)
im not saying they aren't screwing you over but... being diligent on your end goes a long way ...
changing your credit card account number won't change much... often the charge will still go to your account. There are specific charge codes when transactions for a "subscription" charge are put on an account.... depending on the issuing bank they may let that charge thru cause the account is the same... it's just the plastic that has changed (there is a history of old card numbers on your charge account on the issuing banks system) think of the plastic seperate from the account cause it is... the plastic is linked to your charge account.
and your right if your try and dispute the charge for a suscription service you will have to prove in some way that you called and canceled the service.
that being said ... there are good and bad phone agents in call centers... you may have just happened to get hold of the retards each time you called... it happens ...
Ask for the call to be escalated or ask for a call back from a manager if they can't escalate the call for you... ask for the time frame in which you can expect the call back ... you don't get that call back... call again.
I promise eventually you will get someone who knows what the heck they are doing .... and your issue will get resolved.
workshop live may use a 3rd party to do their billing also... so they may be putting in the request and whom ever they use to bill your card is messing up... reguardless someone at workshop live should have a direct contact with their vendor to take care of issues like this...
(i made assumptions that the call center handling your call has certain procedures in place... they may not ...if that's the case all you can do is keep calling back)
good luck man...
i worked customer service years ago...
__________________ Quote:
Originally Posted by eddododo  Amateurs practice until they get it right. Pros practice until they can't get it wrong |
Last edited by turbo chicken : 06-23-2010 at 02:21 PM.
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