Anyone ever had back luck with GK customer service?

[busta_bird]

I recently bought a MB115 a few weeks ago and recently found out that the headphone jack doesn't work. The customer service person directed me to find a service center from their site. As one isn't close to me, he said I could either drive far or send them the amp, but the later would be expensive. I said that the easiest/cheapest solution for me was to return it to Guitar Center. I've not heard anything back, but I would have expected them to pay for the shipping to their facility as other manufacturers do. I also didn't expect him to be fine with me simply returning the product. I love the amp so I'll likely just exchange it at GC. Anyone had any negative dealings with them? Perhaps I'm just looking too much into it...

[Thunder Pulse]

Since you just got it, why didn't you just go to GC in the first place?

I wouldn't call Sony if I bought a new TV at Best Buy and it started acting up 2 weeks later.

[autofile]

G-K has ALWAYS been rock solid for me as far as customer service goes. Always prompt to respond to emails, always able to get a tech on the telephone (when calling during business hours obviously) and always able to resolve any issue quickly and accurately.

[busta_bird]

Originally Posted by Thunder Pulse

Since you just got it, why didn't you just go to GC in the first place?

I wouldn't call Sony if I bought a new TV at Best Buy and it started acting up 2 weeks later.

I treat musical equipment the same way as firearms.. I try to work with the manufacturer first as most of them prefer this route.

[busta_bird]

Originally Posted by autofile

G-K has ALWAYS been rock solid for me as far as customer service goes. Always prompt to respond to emails, always able to get a tech on the telephone (when calling during business hours obviously) and always able to resolve any issue quickly and accurately.

Good to hear. I'll probably just swap it out at Guitar Center. I love their new MB series. The fact that their president answered my MB questions on the forum really pushed it over the top.

[busta_bird]

Well, I was at the 33 day mark when I finally realized that the XLR/phone jacks don't work. I had to drive 40 miles to a service center. The guy at the service center has been trying to contact GK for 4 days now to get schematics, but he hasn't heard back. Just want a working MB back

[NicJimBass]

I'm not sure I've ever dealt with a company where they paid for the shipping from me to them, so I'm not sure that's a fair argument. Perhaps huge companies do this, but realistically, GK isn't a massive company, like Fender.

I've had nothing but positive dealings with GK's customer service. I've played GK since I started playing bass, and will likely continue to do so until I die.

[busta_bird]

Originally Posted by NicJimBass

I'm not sure I've ever dealt with a company where they paid for the shipping from me to them, so I'm not sure that's a fair argument. Perhaps huge companies do this, but realistically, GK isn't a massive company, like Fender.

I've had nothing but positive dealings with GK's customer service. I've played GK since I started playing bass, and will likely continue to do so until I die.

I'm glad. This is my first and it isn't going too well. The amp sounds fantastic, if only any of the outputs worked.

[busta_bird]

I have no idea what to do now. GK still won't return calls/emails to their authorized service center. The center has had my MB115 for almost 2 weeks and they can't even begin to fix it until they get the schematics. I've emailed Brian at GK and haven't gotten a response from him either. Anyone have any pointers?

[Geddyfleaharris]

Originally Posted by busta_bird

I have no idea what to do now. GK still won't return calls/emails to their authorized service center. The center has had my MB115 for almost 2 weeks and they can't even begin to fix it until they get the schematics. I've emailed Brian at GK and haven't gotten a response from him either. Anyone have any pointers?

Maybe pm fellow TBer B-string. He seems to know some of the ins and outs of dealing with GK and has very good knowledge of GK gear.