BassPlayer Magazine customer service

[naquadaX]

Hello all,

I subscribed to Bass Player Magazine 3 months ago, and for the moment I haven't received anything. So, I sent two emails to their customer service.
All I got were automatic messages saying that I should receive a personal response within 72 hours. But since nothing
Has anybody succeeded in contacting the customer service ? If yes how ?

Thx !
Naquadax who really wants his Bass Player issue

[tplyons]

Have you tried calling them?

[Dragonlord]

I had exactly the same experience. I emailed them and told them that they didn't charge my card or send the first issue (which they were supposed to send me one month ago). They didn't reply, but they charged my card a couple days ago so I'm hoping I will receive an issue... sometime...

[Bryan316]

CALL them. Screw emails.

[billm]

I've had the same experience. Subscribed on their website in early January, received an email that I should get my first issue in February. Sent an email in the middle of February asking when I could expect to see something in my PO box and received their lie about contacting me within 72 hours.

Their subscription department doesn't have a phone number, just an email address, and I'm not interested in spending my money to call a non-800 number to nag someone about buying their product.

[tplyons]

Right out of the magazine:

Subscription orders, inquiries, and address changes:
For quickest service, call 800-234-1831

[thehurlatron]

Originally Posted by tplyons

Right out of the magazine:

Subscription orders, inquiries, and address changes:
For quickest service, call 800-234-1831

That's the # I called when I needed help with a billing/renewing question. They answered right away, were very nice, and solved the problem.

[billm]

Originally Posted by tplyons

Right out of the magazine:

Subscription orders, inquiries, and address changes:
For quickest service, call 800-234-1831

Thank you. Interesting that they don't put that on their website on the "contacts" page. On the "subscribe" page the only contact method mentioned is email.

[Dragonlord]

Heh, guess what, I just received an answer. I had signed up for a subscription on Dec. 24. I sent them an email on Feb. 17, the automated message that said that they "promise an answer in 72 hours" came, and I received an answer on March 2... two weeks later. That's what it says:
Hello,
We just put the order in on 2-19-07. The first magazine will be there in about 6 weeks.

I bought this subscription as a late xmas present to myself, but now I see the first issue won't be here even for easter! Anyway... (btw, calling them wasn't really an option I wanted to use, as it would be an international phonecall, who knows of how many minutes...). OTOH, the international subscription was pretty cheap, no complaints on that front.

[EASonBass]

I had issues with their distributor. I let Bill Leigh know and I had a reply from their distributor the next day and 3 free issues a couple days later.

[naquadaX]

Good to hear from all your experience.
I don't know if it's a coincidence But I've just received an email from the customer service saying that my "first issue is due to arrive at the end of the month".

We'll see

[mrniceguy715]

I recieved an email from them when I asked about it. the system was down since late december they where processing the payments last week and we should all get the next issue the young lady was very nice and professional

[Dragonlord]

Mine arrived today, five months since I ordered the subscription, but better late than never.

[DigthemLows]

I haven't received an issue since January. I emailed and received an email back (72 or so hours later) that my subscription was paid through august 2009 and I shouldn't be missing any issues. I still haven't received anything.............Emailing them is annoying, if you respond to something they just sent, you get the auto responder............Yeah I could pick up the phone, but maybe they shouldn't offer email as a way to ask a question............Thinkin about ordering Bass Guitar magazine after all of this...........

[jcm2012]

Just curious around what time of the month everyone usually receives their mag. I sent in a check for a Sub, a couple weeks ago and it cleared on my account a couple days ago. I'm wondering when I should expect an issue, assuming everything works as normal, best case scenario.
I won't be too thrilled about some 6 week delay. I don't want to go buy the newest issue of a rack and then have it show up at the house later.

[need4mospd]

My dad ordered mine a month before Christmas as a gift, and it got here last week.

[HeyMikey]

I emailed Bill Leigh asking about some gear in an earlier issue. I got no response at all. When they send me a subscription renewal I will respond the same way they did to me.

[Ibanezzer]

Took 4 months before I saw my first one.... i don't plan to renew though, too much advertising in it to be worth paying for.

[Juniorkimbrough]

I can never tell when mine will arrive, I received my Feb. issue at the very end of Feb. then a week later the March issue came. ***?

[sam092]

I ordered it off http://www.bassplayer.com/, their website, and it worked out fine. I don't know what's wrong.