Carvin Customer Service

[bradjonesbass]

The output jack on my Carvin bass went out on me, so I ordered a new one from the Carvin website. It arrived yesterday, so I took it to my tech last night to install and I ordered the wrong part. I ordered a jack for a passive bass and I needed the one for an active bass - which isn't listed on the site, btw.

Called Carvin today and they're sending me the one I need at no charge and he's going to expedite shipping in the hopes that it will be here tomorrow so I can get it in the bass before my gig tomorrow night. May not make it, but the fact that he's going to that much effort to ship me a free part on a 10-year-old bass I purchased used speaks volumes.

[Phalex]

Yep. I only have good things to say about Carvin. Great people and good products at a fair price.

[lhoward]

I don't think I've ever seen anything bad about Carvin's customer service. Nice to know your experience though. I've owned a DCM1500 for about 3 years that's seen a good amount of use with never any need to contact custserv.

Lloyd Howard

[Juniorkimbrough]

Nice! It's always great to see companies that go out of their way to help players of their instruments regardless if they are the original owner or not.

[ThunderLizard]

I've got a Carvin bass and also buy ancillary stuff from them. They don't mess up very often, but when they do, they step up and provide a quick fix.

[Beast]

That's why I love living 5 minutes away from a Carvin factory/shop. I've even brought in some of my other brand guitars for setups/problem diagnosis and they've helped me enormously!


5 stars for Carvin customer service!