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11-13-2007, 01:41 PM
|  | Registered User | | Join Date: Jun 2006 Location: Seattle | | | Companies with great customer service
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Let's give Props for great customer service!
This community probably deals with every major and minor gear manufacturere and retailer out there.
We all know what it feels like to suffer through Lackluster customer support.
We all how great it is when the companies we buy from really take the time to care about us and our dollars/pounds/euros.
Let's let eachother know which companies have given us good customer service!
for me:
Mike Lull
Genz Benz
Bergantino
Cafe Walter
Bass Northwest
Mike Lull, Jeff Genzler, Jim Bergantino, and Walter Woods have each personally and promptly answered my emailed questions.
I've both bought and sold thru Bass Northwest and they always treated me fairly, plus: free set-ups for life if you buy a bass from them! |
11-13-2007, 01:46 PM
|  | Registered User | | | | | Genz and Skjold. Never had a problem getting same-day responses from either.
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Jason
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11-13-2007, 01:47 PM
|  | Registered User | | Join Date: May 2004 Location: Seattle, WA | | | The best customer service I've ever seen was from Status Graphite. They REALLY work hard to make sure you have a great experience before, during and after you've made a purchase.
Even though their amps didn't work out for me, Genz Benz has great customer service.
I've had great luck in dealing with Warmoth, RMC Audio, and Mesa as well.
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FS: DBX 286A Channel Strip (FS thread coming soon!) |
11-13-2007, 01:47 PM
| | Registered User | | Join Date: Nov 2004 Location: North Dakota | | | BassNW, BassCentral, Genz Benz, Roland = Good
Eden = sucked big time
I've never (thankfully) really had to deal with CS. The gear I've had has been top notch. |
11-13-2007, 01:49 PM
| | Registered User | | Join Date: Dec 2005 Location: Pacific Northwest | | Carvin has awesome customer service! 
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Tough times don't last. Tough people do.
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11-13-2007, 02:03 PM
| | Registered User | | Join Date: May 2007 Location: Illinois | | | Not music related....Dillion Precision ammo reloading equipment. Anything breaks....EVER....the broken part is replaced free after a phone call! |
11-13-2007, 02:07 PM
| | Registered User | | Join Date: May 2005 Location: Europe | | | My list for companies with super great customer care goes like this
Dingwall
Status Graphite
Villex
MTD
Ritter
Shuker
Sei Basses
F Bass
Carvin
Floyd Rose (yeah! that guy)
Bill Lawrence (THAT guy!!!)
John East
Bass Central
DR Strings
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Life not understood (apprehended) is life not truly lived.
First you need to feel what you want to be, and then you need to be what you want to feel
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11-13-2007, 02:10 PM
| | Rocks Around The Glocks | | Join Date: Aug 2000 Location: Greece, Europe | | | Schroeder
Glockenklang
Dingwall seems nice too, but I haven't bought anything directly from them yet.
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Dingwall club member #26
Akai Unibass for sale in Europe
If you can't get a Fodera then get Fedora |
11-13-2007, 02:13 PM
| | Registered User | | Join Date: Feb 2006 Location: Massachusetts USA | | | Dave at Avatar comes to mind. |
11-13-2007, 02:16 PM
|  | Registered User | | Join Date: Jun 2007 Location: Cleveland, OH | | | I've had good customer experiences with Avatar and Lakland. |
11-13-2007, 02:29 PM
|  | Registered User | | Join Date: Mar 2005 Location: Madison, WI | | | Full Compass. Been using them for lots of years, never a problem. |
11-13-2007, 03:03 PM
| | A Bongo cured my GAS | | Join Date: Sep 2006 Location: New Jersey | | | #1- Genz Benz, no question.
Running a close second- Bergantino, Schroeder, and Lakland. |
11-13-2007, 03:11 PM
| | Registered User | | Join Date: Oct 2005 Location: nashville, tn | | | Agreed on Genz and BassNW. Genz Benz dug out footpedals from a warehouse for the discontinued GBE 600 and sold them to me for a very fair price. And I've known Evan and Chad (BassNW owners) since they worked at Seattle Music ... awesome guys, great players.
Cheers |
11-13-2007, 04:08 PM
| | Registered User | | Join Date: Nov 2005 Location: Novato Ca. | | | +1--- Dave at Avatar
also Luke & Spencer |
11-13-2007, 04:15 PM
|  | Registered Blueser | | Join Date: Nov 2006 Location: Los Angeles area CA USA | | | Great customer service (based on personal experience):
Rob Elrick
Chris Stambaugh
Ken Lawrence
Michael Tobias
Roger Sadowsky
Carey Nordstrand
Bill Lawrence
Aero Instrument
EV
Hipshot
Epifani
Aguilar
EarCandy
Crown
Bass Northwest
Bass Emporium
Bayou Audio Cables
Gollihur Music
Northern Sound & Light
Musician's Friend
M. M.
Last edited by blowinblue : 11-13-2007 at 10:29 PM.
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11-13-2007, 04:24 PM
|  | Registered User | | Join Date: Aug 2005 Location: Santa Monica, Ca | | | Store-Bass Exchange in Los Angeles
Companies-Fbass and Carvin
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Did they get at you yesterday?
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11-13-2007, 06:04 PM
| | | | X Case Wholesale treated me really well when there was a problem with the order. They have the best value in gig bags. They also seem to have good prices on flight cases. They're on Ebay.
Mesa Boogie has also treated me well when there was a problem. |
11-13-2007, 06:40 PM
| | Registered User | | Join Date: Jun 2005 Location: Mississippi Coast | | | Has anyone mentioned Gallien-Krueger?
They have treated me like family since Hurricane Katrina got to my 800RB.
Nothing but good and prompt service from them!
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ERIC WATKINS
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11-13-2007, 06:49 PM
| | Registered User | | Join Date: Aug 2005 Location: Big spring,Texas | | | Bass NW
The perfect bass
Bass emporium
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*MIA club member #56*
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11-13-2007, 06:58 PM
| | Registered User | | Join Date: May 2007 Location: DFW | | | No one has mentioned Bass and Beyond up in Northern Cali, so I'll give 'em a shout out... | | Thread Tools | Search this Thread | | | | 
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