Excellent Customer Service

[Chazinroch]

I just wanted to express appreciation for excellent customer service to Schaller Electronics. I lost the nut and washer to the strap lock that is on my strap (I have Schaller strap locks on all my basses). I could not find any nuts to fit locally. I e-mailed Schaller and asked if they would sell me one. They said they's ship me one no charge!!! I figured yeah, that will happen. Sure enough 2 weeks later in the mail - all the way from Germany were not 1 but 2 nuts and the washers too!
I know it's only a 25 cent washer, but that's the point. It cost them two Euros just to mail it to me. That's customer service!!!

Anymore examples of excellent customer service!!!

[20db pad]

I'm always happy to mention the companies I've had top-notch service from. These companies have shined the brightest when I really needed them, usually due to me me breaking or losing something

Sadowsky
Lakland
Hipshot
Bass Central

[bassman314]

I agree 100% on giving props to the "good guys" of customer service.

These include:
- Michael Kelly
- Dunlop
- www.guitarelectronics.com

I ordered Strap-locks, and hte set was missing one of the locking washers. I called Dunlop, and they replaced them for free. I got the replacement parts, and some swag the very next day!!

I emailed Michael Kelly in regards to a technical issue, and they replied in about 2 hours.

I bought some new Pups from guitarelectronics, and they forgot part of the order. I called and they shipped it the next day.