Experience with Backorders from GuitarCenter.com?

[hyp.spec]

Hello,

My girlfriend had ordered me a SKB 3 Space XRack for my birthday on 4/14 which ended up being backordered (although it was 'in stock' when it was ordered) and it said it would be available on 5/5.

Well now its 5/5 and the website says its available on 5/12...

Does anyone have any experience with just CANCELING the order, as the GC near me has a 4 space skb for a few bucks more... The problem is theres no 'Cancel Order' button on GC's website, nor is there any indication or when it may/may not ship.

Anyone else experience any kind of backorder hell from GC?

[Sizlack]

I think you have to call the 800 number and speak to someone to cancel it.

[hyp.spec]

I think that's going to be on the menu... it's now listed as shipping on the 16th. I need it before that!