On Saturday, I drove 1 hour to the Pittsburgh Guitar Center just to try out the Mesa/Boogie 400+ they had (only one in the area).
I get there, and it seemed like the head was not plugged in, so I asked one of the guys there if they could plug it in (It was in a rack, and there were tons of amps stacked on top of rack too. If I broke anything I could not afford to buy it.) He said that he could not help me (as he had other things to do), but would send a guy back.
20 minutes later I went to the front of the store and explained my predicament to some of the sales people there; 5 minutes they said (they never came).
15 minutes later I see the first guy back in the bass room.
"No one came back here?" he asked
"No"
So he runs off and comes back 5 to 10 minutes later, saying "Excuse me for my language, but I am surrounded by f*ck%ng idoits!." and he hooks up the amp to a SWR 6x10 and a SWR 1x18 (

). He says to just push the standby switch, and he runs off.
I set the bass's eq, push the standby switch, and watch the 1x18 rattle and emit a loud "POP". The guy comes back and asks if I got it to work. I say that I pushed the standby switch, I heard a pop, and the power light went out. He explains to me in detail what happened (that kids come in and try to use the speaker cables as instrument cables and it blows a fuse in the amp) as he runs off to get another fuse.
I wait another 15 minutes, and he comes back about 3 to 5 times ("2 minutes!") to tell me he can't find the part, but can get it.
Wait another 15 minutes, and I go to leave, and I see the guy again.
"Five minutes!" he yelled at me, and runs behind the desk.
He goes behind the computer at the counter and starts yelling at one of the guys there. I couldnt tell him that I was leaving as it was Guitar Center, so I just waited for a minute, and the guy he was yelling at starts to talking to me.
"I can get the fuse right now"
"No, I have to go."
"I will just take me a moment."
"No. I live an hour away, I came here just to try this amp, and I have waited here for over a hour and a half. You guys have been telling me that for as long as I have been here. I can't wait any longer, I have to go NOW."
And I walked out without ever trying the amp.
I try to be nice, and I know how hard it is to run a business (father owns an auto-repair shop), but that is just f%cking rediculous. I should have been able to walk in, try the amp, and make up my mind in 10 minutes. Now I am out of luck if I want a 400+, becuase the only other place (the "best" store in western PA) that stocks/will order Mesa/Boogie will not return my e-mails about the head.
And that is my latest "never shop at GC again" story. That story made me recall memories of last saturday. That guy in NYC is lucky; at least he got service.