GC knowingly selling defective merch?

Doc Ellis · #1 08-13-2009, 12:57 PM

I recently purchased a MIM Deluxe Jazz 5 from GC and found that it had a dead pole on the neck pickup at the E string. I made them aware of this when I returned it 8/11 and over lunch today I saw it on the floor!

I tapped the poles again to make sure I wasn't mistaken, and yep... not fixed.

???????

J. Crawford · #2 08-13-2009, 12:58 PM

Wow.. this is showing GC stooping to new levels of low..

LCW · #3 08-13-2009, 01:01 PM

More than likely an employee's fault.

5string5fingers · #4 08-13-2009, 01:01 PM

Somehow..doesn't suprise me. They feed off ignorant people who come in there.

P. Aaron · #5 08-13-2009, 01:04 PM

It seems unlikely that GC or any business would intentionally do this.

But it could happen.

Doc Ellis · #6 08-13-2009, 01:07 PM

I am thinking of stopping in an reminding them in case someone did put it back on the floor by accident. Although it did have a new tag for the original purchase price on it (and I bought it from a different GC).

neatobassman · #7 08-13-2009, 01:12 PM

Yea, there was a jazzmaster at the one by my house that had messed up wiring and did not produce sound for months. I am kicking myself for not trying to convince them to sell it to me for super cheap.

DudeWheresMy182 · #8 08-13-2009, 01:12 PM

i have worked for GC and know what the problem is.

When a return is made, the employee doing the return is supposed to remark the return ticket as 'product needing repair' or something along those lines, and then they can place the piece on repair, which means they send it back to the distribution center or local tech for it to be fixed.

This instance is purely employee error, because they did not place the item on repair order.

BillySid · #9 08-13-2009, 01:14 PM

It's happened on two basses I bought from them. It was a Fender MIM 70's Jazz and it had a maxed out truss and the neck was bowed bad. Took it back and swapped for another, it was bowed too....they then tried a setup onsite and same result. The truss was maxed on it too. I said no thanks on another swap and just got my cash back. About 3 weeks later I was in again and they where both hanging on the wall. I checked the serials on both...same basses.

Doc Ellis · #10 08-13-2009, 01:16 PM

DudeWheresMy182, that is good to know. I didn't think they would intentionally try to job anyone.... I will go back later today and respectfully inform them so they can correct the problem. Maybe bass karma will smile on me. I did see a sweet Ibanez 5 string BTB on clearance there for $539...

DudeWheresMy182 · #11 08-13-2009, 01:21 PM

sounds like a good deal on a btb!!!!

its always good to make sure (as an employee) that the gear got on repair o rder, so that way the next person who buys it doesnt return it for the same thing, creating a cycle that can be stopped right now. silly slackers at that GC... haha

blendermassacre · #12 08-13-2009, 01:26 PM

Quote:

Originally Posted by DudeWheresMy182

i have worked for GC and know what the problem is.

When a return is made, the employee doing the return is supposed to remark the return ticket as 'product needing repair' or something along those lines, and then they can place the piece on repair, which means they send it back to the distribution center or local tech for it to be fixed.

This instance is purely employee error, because they did not place the item on repair order.

What about when the store manager is the one who perpetrates it? I call bs on the 'oops' factor. A friend of mine ordered a used fender super 85 and had it shipped to the store. This was after returning a fender stage 100 that the distortion channel was bleeding into the clean channel. The amp squealed and fuzzed and etc when you turned the knobs. The store GM was the one helping us for weeks on end, before he just got his money back. Both amps were on the floor for sale.

neatobassman · #13 08-13-2009, 01:27 PM

offtopic:
Are you able to return a product to any GC if you have the receipt?

electracoyote · #14 08-13-2009, 01:30 PM

Whether it's an "oops" or not, it's bad. I like my local GC (despite the flaws) and that would tick me off. I'd probably confront the manager over it. But that's just me.

electracoyote · #15 08-13-2009, 01:32 PM

Quote:

Originally Posted by neatobassman

offtopic:
Are you able to return a product to any GC if you have the receipt?

Most products have a return guarantee (things like microphones and harmonicas don't qualify) for either 30 or 45 days, I forget since I haven't returned anything for awhile. I think if you can't get it back to the original GC for compelling reasons, any GC will accept it.

Relayer71 · #16 08-13-2009, 01:34 PM

Well you can't really blame the entire chain. But obviously some of the guys that work there are pretty bad.

At my local GC I let an employee know that a Squier VM Jazz had a Geddy Lee Bass price tag on it. I HANDED him the bass and walked away... went back to the bass section a few minutes later and the bass was back on the wall with the same hangtag. A few days later... it was still up there.

Doc Ellis · #17 08-13-2009, 01:35 PM

DudeWheresMy182, Yep, that BTB just might make it home with me. I have an SR506 that I love, but want a 5'er. It has the Mk2 pickups... Any experience with BTB's?

Neatobassman, I have returned items between GC stores a couple of times, had no issues as long as the receipt is in hand and was within the 30 days.

neatobassman · #18 08-13-2009, 01:36 PM

Awesome, my Pork Loin just died on me and the store I bought it from only had one other one which was the demo, and I don't want a pedal a bunch of 12 year olds have touched.

GM60466 · #19 08-13-2009, 01:40 PM

In 30 years I have not gotten a bad deal or a bad bass from GC.

G

DudeWheresMy182 · #20 08-13-2009, 01:48 PM

i really like the versatility of BTB's, but the neck width kills me, especially on the new models. if its fine for you, you will have a great bass! Im just a fender guy at heart, so i love Ps and Js.

the GC i worked at was very solid when it came to principals and fundamentals as making sure only fully functioning gear is on the floor.
G, glad to hear GC has always been good for yoU!