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04-22-2010, 10:48 AM
| | | | GC problems, need advice
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So I've been frustrated with GC for a while now, as many people are. Two weeks ago I wanted to get a quote on a bass guitar, particularly an Ernie Ball Music Man Stingray HH bass 4 string or 5 string, I don't know yet, probably a 4 string though. I know that it is going to around $1500 'cause I looked on their website on the average price of the EB MM basses. Here's the problem, I play lefty and I need to special order. I've tried to tell their customer service reps that I just need to get in contact with the special orders department by PHONE NOT E-MAIL, so I can get an quote for a left handed EB MM bass. I still get the same thing "Well you can e-mail our speical order dept." I do and it seems that they do not recognize the LEFT HANDED in the e-mail. What the hell can I do?? I am almost half tempted to just order straight from Ernie Ball. |
04-22-2010, 11:24 AM
|  | Registered User | | Join Date: Jul 2004 Location: Fort Collins, Colorado | | | Have you tried emailing them and specifically asking for a quote on a left-hand bass? That would take all of 90 seconds....
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04-22-2010, 01:25 PM
|  | Registered User | | Join Date: Nov 2003 Location: Outside Boston | | |
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Remember A.G. |
04-22-2010, 01:35 PM
| | Registered User | | Join Date: Aug 2008 Location: San Diego, CA | | | Do not do business with GC. Period. There are MANY other vendors out there.
And keep your eyes open on the used market - you never know what you might find.
Lastly, consider something different. For that price, you can get a lefty Carvin SB5000 with dual humbuckers and beautiful top-wood - exactly the way you want it. |
04-22-2010, 01:43 PM
| | Registered User | | Join Date: May 2006 Location: Land of Lakland | | | shop somewhere else! There are probably 50 shops on the west coast that will quote you over the phone. Or. Call Elderly Instruments . In these times, it is so darn easy to buy a bass.
G |
04-22-2010, 01:50 PM
| | Registered User
Endorsing Artist: Dean Markley Strings, Inc. | | Join Date: Mar 2009 Location: Denver, CO | | | Why would anybody shop at GC!?!?!
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Colorado Club #19
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04-22-2010, 02:49 PM
|  | Registered User | | Join Date: Mar 2008 Location: Central Illinois, USA | | | Look, if you think you gotta special order what you want, then you're not looking for a specific individual instrument. That means any authorized dealer who wants your business will be able to supply what you want. Obviously GC doesn't value your business enough to grok what you want to do. So, contact Bass Northwest, Bass Central, or Elderly Instruments (I listed them only because I've dealt with each of them and feel comfortable recommending them). They'll not only understand what you're trying to accomplish, but they'll HELP you.
GC is the Wal-Mart of the music biz. They only make money because they've eliminated the concepts of customer service, product knowledge, and follow-through from the business model.
John
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04-22-2010, 03:57 PM
| | | | Wow, thank you all very much for the recommendations, especially the basscentral site. You're all right, there are a bunch of other vendors out there. It's just that I'm on the west side of Cleveland and I really cannot find any other vendors, besides the mom and pop shops i go to, in the Cleveland area, east or west side, and those shops almost have no lefty guitars, let alone basses. |
04-22-2010, 08:57 PM
| | Registered User | | Join Date: Jan 2009 Location: South Florida, in the U.S.A. | | | And just what did you expect from G.C. ?
Certainly not excellent customer service.
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04-22-2010, 09:13 PM
| | Registered User | | Join Date: Dec 2008 Location: St. Paul, MN | | Quote:
Originally Posted by MonkeyBass  Why would anybody shop at GC!?!?! | I stop in every now and then for deals. I got a Squier VM FL for $90 new because it was a floor model.
If I'm looking for something specific, I'll go to a vendor with a CS department of higher evolutionary order than primordial ooze.
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Originally Posted by Tommygunn Eh... I don't know much bout him anyways. I'd think the flecktones mainstream.... | |
04-26-2010, 11:09 AM
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Originally Posted by kobass | Thank you very much kobass....I called them last week and got an excellent price for a EB MM Stingray from basscentral. |
04-26-2010, 11:13 AM
| | Registered User | | Join Date: Nov 2003 Location: Outside Boston | | Cool! Just tryin' to help a brotha out... 
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Remember A.G. |
04-29-2010, 01:53 PM
|  | Registered User | | Join Date: Sep 2008 Location: Providence, Rhode Island | | | I'll recommend Bass Central also. They were great over the phone and I was very happy with my purchase. Just make sure to put an hour aside because the rep I spoke to really liked to talk. Nice guy though and gave me free 2 day shipping and a free pack of Rotosound strings.
The last time I went to the bass department at GC, I asked one of the 'toddlers' who worked there why they don't have more of a selection for bass products. His response was "because they don't sell much bass stuff". I would imagine it must be difficult to sell something you DON'T have in stock. God, I wish there was a specialized bass store in the southern New England area.
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