Guitar Center Shipping rip off

hitch · #1 10-19-2007, 08:49 PM

Just an FYI out there to anyone that orders something online from GC. I ordered the new Tascam MP3 Bass Trainer on Tuesday and chose the one day shipping option. Well today is friday and it just got shipped today and it is to arrive here next Tuesday (7 DAYS LATER). I called customer service today because it hadn't arrived and I never got a tracking number. That was when I was informed that it just left today. I asked if I could get a refund for the $29 One day Shipping option I paid for and she rather rudely said no and that GC does not gaurantee their shipping. Just wanted to throw that out to everyone so no one else gets screwed.

meev992 · #2 10-19-2007, 09:03 PM

yea, i never pay for super-shipping, just because i never want to take the risk of them not following through.

AJ Brown · #3 10-19-2007, 09:08 PM

Quote:

Originally Posted by hitch

Just an FYI out there to anyone that orders something online from GC. I ordered the new Tascam MP3 Bass Trainer on Tuesday and chose the one day shipping option. Well today is friday and it just got shipped today and it is to arrive here next Tuesday (7 DAYS LATER). I called customer service today because it hadn't arrived and I never got a tracking number. That was when I was informed that it just left today. I asked if I could get a refund for the $29 One day Shipping option I paid for and she rather rudely said no and that GC does not gaurantee their shipping. Just wanted to throw that out to everyone so no one else gets screwed.

You definitely need to escalate the issue to a sales manager. That is entirely unacceptable. When you pay a premium for a service you expect the service to be performed. Don't ask to get a refund... demand a refund. If you don't get it from the first CS person, hang up and call back to get another.

CrimsonGhost · #4 10-19-2007, 09:14 PM

call and keep bitching until they refund you, But dont be a douche bag about it, I work in tech support and when people act like jerk-offs, they NEVER get help, never never never, treat us like human beings and we will help you and hook you up however.

Jimtoonz · #5 10-19-2007, 10:23 PM

Two key words - Polite + repetitive.

State the case that you paid for service that was NOT rendered. You are entitled to have the fees for that service refunded to you.

bimmerfan99 · #6 10-19-2007, 10:58 PM

If they're adamant about not giving you a refund for the shipping, send the Tascam back and buy it from somewhere else.

Earwigger · #7 10-19-2007, 10:58 PM

I had a similar experience with Newegg lately and after being nice to the person on the phone they put me on with a manager who refunded my 3$ in Rush Processing. I know it was 3$, but they botched my order so many other ways that I felt entitled to at least get that back.

Disco_Gee · #8 10-19-2007, 11:26 PM

Quote:

Originally Posted by Jimtoonz

Two key words - Polite + repetitive.

State the case that you paid for service that was NOT rendered. You are entitled to have the fees for that service refunded to you.

+1.

They owe you $29 and you should keep at them (nicely!) until you get it.

rbrown13 · #9 10-19-2007, 11:45 PM

If your item is shipped on the day it is supposed to be shipped on and it does not arrive on time, that is the shipping companies fault. but if the store did not ship it when they said they would, it is their fault. you need to be the squeaky wheel and demand a refund. like I said before if they did ship it on the day they said they would then it is not their fault. also remember when you order anything online it usually states that the order will be shipped in 1-3 business days, which would friday and all shipping including 1-2 day does not count on the weekend only business days.

Dave Muscato · #10 10-19-2007, 11:48 PM

Does this belong in the Basses forum...?

I know you get more/faster responses here, since more people surf the Basses forum, but there's a reason TB isn't one huge page....

JimmyM · #11 10-19-2007, 11:48 PM

MF did that to me one time. I refused the package and sent it back, and MF refunded every cent of my charge. More people do that, and more people will start getting their packages on time.

Showdown · #12 10-20-2007, 12:32 AM

I just had a similar problem with them (actually Musician's Friend, but they are owned by GC). When you live in Hawaii you are required (by all of the online dealers) to ship by 2nd day air because of the distance (and the ocean). I recently bought something and it took 4 days after it shipped to get here 2nd day air. I emailed them and got no response at all. It was a 12ax7 tube, and it arrived in a soft plastic envelope with no padding on top of it all. A glass tube in an envelope with no padding. What were they thinking?

Captain Simian · #13 10-20-2007, 12:35 AM

While speaking to GC, you may want to politely mention to them that the BBB and your local state AG may find your case interesting.

alexofc69 · #14 10-20-2007, 01:25 AM

well guys. GC just got aquired by a Private investment firm. Bain Capital LLC. So, judging from their SEC transaction forward looking statement their may be some problems for a bit. Maybe some employees not happy etc. So some ball dropping may be going on intentionally. I dont know you be the judge.

This document includes statements that do not directly or exclusively relate to historical facts. Such statements are "forward-looking statements" within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These forward-looking statements include statements regarding the transaction and the future performance of Guitar Center. These statements are based on the current expectations of management of Guitar Center. There are a number of risks and uncertainties that could cause actual results to differ materially from the forward-looking statements included in this document. For example, among other things, the transaction could disrupt current plans and operations and cause potential difficulties in employee retention, adversely effect Guitar Center's ability to effectively manage business growth; result in changes in the acceptance of Guitar Center's products by consumers and changes in relationships with consumers and suppliers, and adversely effect acceptance of new programs and products by consumers and suppliers. Guitar Center's business may also be adversely affected by other economic, business, and/or competitive factors. Additional factors that may affect the future results of Guitar Center are set forth in its filings with the Securities and Exchange Commission, which are available at www.sec.gov. Unless required by law, Guitar Center undertakes no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Contact Information: GUITAR CENTER, INC. Erick Mason, 818-735-8800 Chief Financial Officer or Financial Dynamics: Leigh Parrish, 212-850-5651 Erica Pettit, 212-850-5614 or For: Bain Capital Partners Stanton Crenshaw Communications Alex Stanton, 212-780-0701

JimmyM · #15 10-20-2007, 01:41 AM

Standard legal jargon outlaying a worst-case scenario if the "foward-looking statements" don't occur. Means absolutely nothing.

KUNGfuSHERIFF · #16 10-20-2007, 06:45 PM

Quote:

Originally Posted by Captain Simian

While speaking to GC, you may want to politely mention to them that the BBB and your local state AG may find your case interesting.

That never works, because neither is likely to take much interest in this issue. The local AG undoubtedly has bigger fish to fry, and IME the BBB is a joke.
Several years ago, I contacted BBB's New York City office about something that cost a hell of a lot more than $29. The outgoing message on their answering machine said the office was closed on account of pregnancy, and would re-open in six months.
I think venting on TB will likely cause bigger ripples than contacting either agency, which is kind of sad.

ErnieD · #17 10-20-2007, 07:04 PM

some of you folks are actually getting your orders. Ive ordered items from AMS, MF, Music 123 in the last 2-3 weeks. I go thru the online order process, fill out the whole order form, add my CC #, ship preference because they show the item In Stock Now. A day or two after I order I checked on my accts with each site and they show the item out of stock, backordered with no due date to arrive to them. But they put a pending charge on my CC anyway. I called and asked if there is no known due date that they may have the items in stock why do I have a pending payment to them. One lady send something about FCC requires them to and also so I they can lock in that amount and I dont spend it, or something like that. I said well just cancel my order cause I can prolly pick it up locally and sooner. Out of all the items I ordered Ive only recived the one set of DR's I ordered. Just to see tho, I did leave one order for a cab which they said I may or may not be getting depending on who else ordered it. I ordered it about 3 weeks ago and want to see if I'll get it when their shipment arrives but Im very close to cancelling it cause I may have found one locally. Geez, the convenience of online shopping, yeah right.

jwsamuel · #18 10-20-2007, 07:09 PM

If you paid by Visa, Mastercard, Discover or American Express, you can contest the charge. Just call GC, ask to speak to a supervisor and tell them that you plan to contest the charge with your credit card company but wanted to give them one last chance to set it right. Companies hate contested charges because they cost a lot of money...more than the $29.

Jim

saxofunk · #19 10-20-2007, 08:33 PM

Quote:

Originally Posted by JimmyM

MF did that to me one time. I refused the package and sent it back, and MF refunded every cent of my charge. More people do that, and more people will start getting their packages on time.

Best idea yet - refuse the package, get a full refund, do business elsewhere. If it's UPS you should keep an eye on the tracking (you do have the tracking number now, don't you?). The Monday night or Tuesday morning it's due look for a "destination scan," at that point you can call UPS and have them return to sender before it gets left on your doorstep.

ubado · #20 10-21-2007, 07:25 AM

Quote:

Originally Posted by jwsamuel

If you paid by Visa, Mastercard, Discover or American Express, you can contest the charge. Just call GC, ask to speak to a supervisor and tell them that you plan to contest the charge with your credit card company but wanted to give them one last chance to set it right. Companies hate contested charges because they cost a lot of money...more than the $29.

Jim

Yup... especially American Express. You can contest the charges until the cows come home... make'em wait!
Those BASTARDS!!!!