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12-07-2005, 05:56 PM
| | | | Lakland Customer Service
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I have never, ever, ever had customer service like Lakland before.
I had a problem with the neck and even though the bass was long out of warranty Dan stood behind the product and corrected the problem. He did this FOR FREE, N/C, FREEBIE!!!!!! And on top of it he shipped the bass back UPS Next Day again FOR FREE. Carl and the the rest of the people at Lakland are a cut above the norm for customer service. What an excellent experience. I only wish everyone could experience this kind of service. |
12-07-2005, 07:01 PM
| | Registered User | | Join Date: Nov 2004 Location: Bangkok, Thailand | | | great to hear that there are few of people like Dan left in the real world who has service mind
i was in the NYC few weeks ago to get one nice 94 but none was on at any stores. pitty |
12-07-2005, 09:14 PM
| | Registered User
Owner: The Dude Pit Forum (closed) Producer: School of Bass | | Join Date: Mar 2000 Location: Rancho Mirage, CA | | | |
12-08-2005, 05:50 AM
| | Registered User | | Join Date: Jul 2001 Location: Virginia | | | Yep, none better. I work in a shop that sells Lakland and they are just too cool to deal with. It must be great to have such a good product.
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"Any Government that is willing to rob Peter to pay Paul, can always count on Paul's vote in November"
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12-08-2005, 06:09 AM
| | Registered User
Wouldn't you like to know?! | | Join Date: Apr 2000 Location: Atlanta | | | Lakland and Warwick CS sets the bar unfairly high!
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There's a reason why women love us bass players.The tone is like Barry White's voice, and the strings are thick like Ron Jeremy's...well, you get the point.
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12-08-2005, 06:21 AM
| | Registered User
General Manager, Roscoe Guitars | | Join Date: Mar 2000 Location: Greensboro, NC, USA | |
I work for a competitor, of sorts, and I have to give total respect to the guys at Lakland. I strive for that kind of CS myself, first rate bunch of guys, great instruments (I even own a 55-94 standard myself!).
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Roscoe Guitars Factory Tour/GTG/Jimmy Haslip clinic June 16th!!! See Roscoe Forum for details!!!
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12-08-2005, 06:23 AM
| | Registered User
General Manager, Roscoe Guitars | | Join Date: Mar 2000 Location: Greensboro, NC, USA | | Quote: |
Originally Posted by Woodchuck Lakland and Warwick CS sets the bar unfairly high! | No, many others set their bar too low. 
Gotta give the "nod" to Dale T. @ Warwick, best of the best. And, he's written some pretty cool articles for BP over the years.
Also, honorable mention to PJ Rubal @ Spector & NS Design, great guy, great at CS.
__________________
Roscoe Guitars Factory Tour/GTG/Jimmy Haslip clinic June 16th!!! See Roscoe Forum for details!!!
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12-08-2005, 06:30 AM
| | | | +1 on Lakland product and service! |
12-08-2005, 06:55 AM
| | Registered User
Wouldn't you like to know?! | | Join Date: Apr 2000 Location: Atlanta | | Quote: |
Originally Posted by Gard No, many others set their bar too low.
Gotta give the "nod" to Dale T. @ Warwick, best of the best. And, he's written some pretty cool articles for BP over the years.
Also, honorable mention to PJ Rubal @ Spector & NS Design, great guy, great at CS. | You may be right. BTW, PJ is aces!
__________________
There's a reason why women love us bass players.The tone is like Barry White's voice, and the strings are thick like Ron Jeremy's...well, you get the point.
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12-08-2005, 07:02 AM
| | Registered User
General Manager, Roscoe Guitars | | Join Date: Mar 2000 Location: Greensboro, NC, USA | | Quote: |
Originally Posted by Woodchuck You may be right. | I may be crazy...
...but it just may be a lunatic you're lookin' for...  Quote: |
Originally Posted by Woodchuck BTW, PJ is aces! | Understatement. Totally cool guy, sickest collection of Spectors in the known universe.
__________________
Roscoe Guitars Factory Tour/GTG/Jimmy Haslip clinic June 16th!!! See Roscoe Forum for details!!!
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12-08-2005, 08:18 AM
|  | Registered User
Owner/Retailer: Jive Sound | | Join Date: Jan 2003 Location: Alexandria,VA | | Quote: |
Originally Posted by Gard Understatement. Totally cool guy, sickest collection of Spectors in the known universe. | +1
For example:
Spector #1 
and this Buckeye beauty  |
12-08-2005, 08:58 AM
|  | Registered User | | Join Date: Apr 2003 Location: Alexandria, VA | | Quote: |
Originally Posted by jive1 and this Buckeye beauty | God I love that bass. That preamp was one of the most insanely powerful I've ever heard.
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You can't have everything. Where would you put it?
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12-08-2005, 10:57 AM
| | there is no spoo | | Join Date: Jul 2001 Location: Mid-Hudson Valley, NY | | | Another +1 here. Dan is great to deal with. |
12-08-2005, 12:26 PM
| | Registered User | | Join Date: Sep 2001 Location: Chicago | | | +1 for lakland
Last night before leaving work...
I emailed Lakland with a serial # of my recently aquired 55-01 and some questions.
This morning....
I got in to find that Dan himself had replied with the answers to all 3 of my questions. That's good service! | | Thread Tools | Search this Thread | | | | 
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