Musician's friend strikes again. - Page 3

alexofc69 · #41 02-20-2012, 11:17 AM

Quote:

Originally Posted by JxBass

They're the same company

yeah. MF, Music 123 are owned by GC. Fun! I generally use zzsounds, american musical or sweetwater. great service never a problem

electracoyote · #42 02-20-2012, 11:21 AM

Quote:

Originally Posted by jmattbassplaya

I've bought (no lie) close to 100 things from the over the years, and they have always been incredibly reliable, quick, and pain free to deal with.

+1

Sorry to hear OP's story.

But one bad apple don't spoil the whole bunch.

jondog · #43 02-20-2012, 06:27 PM

Quote:

Originally Posted by Skaught

I'm very sorry to hear this. I work for Musician's Friend. Would you mind emailing me at forums@musiciansfriend.com? I'll make it worth your time. We appreciate the opportunity to hear from you and hope to make this right.

Thanks!
Skaught

Thanks Skaught, I emailed the forums and Chris apologized and gave me an in-store credit for my trouble, so MF is back on my good list!

PastorofMuppets · #44 02-20-2012, 06:51 PM

this brings up the question of why immediate credit wasnt given to correct the original mistake.

Marley's Ghost · #45 02-20-2012, 07:28 PM

The software applications that support gift certificates can be gnarly. This is sometimes done to prevent fraud but can have the effect of complicating some transactions.

eyeballkid · #46 02-20-2012, 08:16 PM

I gotta hand it to MF.... Just the immediate presence and responses in this thread shows they give a damn when things go wrong....keep in mind alot of the phone Jocks are probably entry level kids learning their way..and alot of the sorters and shipping folks are the same..its an industry that needs alot of low skilled workers, and mistakes will happen. It sucks, but theyve always been good to me, and the only time I had an issue with a shipment getting a little damaged they made it up to me quite fairly....screw ups suck, but I remember the days of "allow 4-6 Weeks for delivery" so im AMAZED at arrival times now....good luck!

electracoyote · #47 02-20-2012, 08:27 PM

Quote:

Originally Posted by jondog

Thanks Skaught, I emailed the forums and Chris apologized and gave me an in-store credit for my trouble, so MF is back on my good list!

This is very typical of what happens to me in the odd chance MF/GC screws up. Talk to the right person (and they're not hard to find) and it will get corrected 99.999% of the time.

C.Linton · #48 02-21-2012, 06:05 AM

Yeah, I think the thread title is a bit unfair - "Musician's Friend strikes again" as if them screwing up is a common occurence. From all reports, (and my own personal experience) it's the exact opposite.
And on the rare occasion when they do screw up, they go out of their way to make things right.

**Ryan L.** · #49 02-21-2012, 06:23 AM

Quote:

Originally Posted by C.Linton

Yeah, I think the thread title is a bit unfair - "Musician's Frined strikes again" as if them screwing up is a common occurence. From all reports, (and my own personal experience) it's the exact opposite.
And on the rare occasion when they do screw up, they go out of their way to make things right.

This.

rtslinger · #50 02-21-2012, 02:12 PM

With all of the gear I have bought from them through the years only problem I ever had was waiting on a Acoustic bass nearly a year because the vendor was discontinuing that model and they had to find me one if I did not want to cancel my order. I stuck it out and ended up with a great acoustic electric and a free case for my trouble

Toastfuzz · #51 02-22-2012, 12:44 PM

Just my own anecdote, my dealings with MF made me super surprised at how good the customer service was given the size of the company. The person on the phone basically did whatever I commanded them to (of course asking their supervisor's permission each step of the way, which took awhile, but hey they took care of me.)

Sorry to hear about your bad luck, hope they make it right.

robd · #52 02-22-2012, 01:11 PM

15+ yr MF customer - 0 issues

Fullback32 · #53 02-22-2012, 01:25 PM

Wow, sorry to hear that happened. I've been ordering stuff from MF since 1993 and have never had a complaint. In fact, I just purchased a GK 410MBE cab from them this week and it's on its way. I expect eveything to turn out well as always.

ReIgnition · #54 02-23-2012, 09:04 AM

Musicians Friend has been great for me A+++

I will admit I always approach customer service departments drenched in Honey and I can get extras, upgraded shipping (next day), late returns. You name it. The worse the issue, the nicer I am which will lead to a supervisor in customer service compensating me for the error. I do this with my cell phone provider, Electric company, cable, stores etc...

It's counter intuitive but it always works out in the end.

If you want to kick it up a notch... get real quiet on the phone like your going to cry

and say stuff like "what am I going to do, this has never happened to me before, who will help me, I can't afford a new one"

Try it.... you'll see

electracoyote · #55 02-23-2012, 09:50 AM

Quote:

Originally Posted by ReIgnition

Musicians Friend has been great for me A+++

I will admit I always approach customer service departments drenched in Honey and I can get extras, upgraded shipping (next day), late returns. You name it. The worse the issue, the nicer I am which will lead to a supervisor in customer service compensating me for the error. I do this with my cell phone provider, Electric company, cable, stores etc...

It's counter intuitive but it always works out in the end.

If you want to kick it up a notch... get real quiet on the phone like your going to cry

and say stuff like "what am I going to do, this has never happened to me before, who will help me, I can't afford a new one"

Try it.... you'll see

Win

Fullback32 · #56 02-23-2012, 09:25 PM

Quote:

Originally Posted by Fullback32

Wow, sorry to hear that happened. I've been ordering stuff from MF since 1993 and have never had a complaint. In fact, I just purchased a GK 410MBE cab from them this week and it's on its way. I expect eveything to turn out well as always.

Okay, just as soon as I said all that, they managed to annoy me. The MBE410 is on it's way and will be here tomorrow. The Speakon cable that I ordered at the same time won't arrive until 28 Feb...WTH???? Not that I needed it for the cabinet or for Saturday's rehearsal or anything like that....

Great, now I get to go buy one locally tomorrow. And the cabinet and speaker didn't come together because...

electracoyote · #57 02-23-2012, 11:11 PM

Quote:

Originally Posted by Fullback32

And the cabinet and speaker didn't come together because...

Just ask them, they'll explain it. It's probably a stocking issue.

For this reason, you can't order must-have or emergency items from any internet warehouse retailer and expect them to get there in time with 100% certainty.

klejst · #58 02-24-2012, 02:14 PM

I have never had a problem with Musicians Friend, of course I've only bought a tuner and some packs of picks from them...pretty hard to mess that up. I guess I am just old fashion that I prefer to buy in person at local music stores or local sellers and do the online route only when needed.

Herrick · #59 02-24-2012, 02:31 PM

I've never had a problem with Musicians Friend. In fact, one time I ordered a guitar on their website that was supposedly in stock. After the order went through, it said the guitar wouldn't be in stock until a week later or something. So I saw this same guitar on Zzounds and bought it. I called MF to cancel my order and they cancelled it right away, no questions asked.

However in the OP's case, I think they should have refunded the money for the gift certificate. They kept screwing up his order for days on end. That's unacceptable and they did not deserve his business at that point.

SBsoundguy · #60 02-24-2012, 06:57 PM

I remember having money tied up because I ordered an item that the website said was in stock but wasn't. I had to wait about a week for a refund. If I order something I want it ASAP not a month from the time I order it. I'd rather buy it elsewhere if I can have it in my hands sooner.