MusicToyz.com

**DeanT** · #1 10-08-2007, 04:44 PM

Anyone ever dealt with MusicToyz.com?

I ordered a book from them on Sept. 25 and it still hasn't shipped. The UPS tracking info says "Billing Information Received," which means they told UPS to expect a package but haven't given it to them yet. They're in Maine and I'm in New York, so it should only take 3-4 days by UPS, but it's been two weeks.

I've sent five emails to all the addresses I could find and haven't gotten a response. Their "Live Help" doesn't connect to anybody.

The Golden Boy · #2 10-08-2007, 07:35 PM

I haven't.

However, I've read thread after thread all over the intArweb about EXACTLY what you're describing.

People that have ordered what is actually in stock have got great stories about how attentive Teddy is to their needs.

People that have ordered stuff that's not in stock get ignored until their stuff comes in.

Teddy does not update his "in stock" things on his website, he says he's far too busy, that he's only a one man operation, and he returns all contact.

To be fair, I've never heard of him ripping anyone off. However, I've heard he will take his sweet time getting back to you and getting stuff ordered that he doesn't have in stock.

Judging from the amount of dissatisfied customers I've read of over the years, there's no way in hell I would ever order things from MusicToyz.com.

bongomania · #3 10-08-2007, 07:36 PM

Yep. This forum, and many others, are full of posts about exactly this problem with MusicToyz. If the item is out of stock, you're SOL.

**David Wilson** · #4 10-08-2007, 08:19 PM

yup, unfortunately you need to call them first before placing an order.

**DeanT** · #5 10-08-2007, 08:23 PM

Well, the web site said it was in stock when I ordered it. So I stupidly assumed it actually was in stock. Silly me. It must be nice to have so much business taking up all your time that you can't even send a "form letter" email saying the thing is backordered or whatever.

bigfatbass · #6 10-08-2007, 08:52 PM

E-mail him your complaint with an obvious CC to the better biz bureau. Demand a timely response (I expect to hear from you within 3 biz days etc.) and if you don't get it, crucify him on every board you can find. It's the internet way!