rondomusic return problems.

pandaman37 · #1 08-25-2011, 12:49 AM

OKKKKAYYY so, im sorry ive been posting threads like crazy on here but i really need help here.

long story short, ordered an sx bass, neck pickup wasnt working, sent it back, and i got it back today (the whole process had started at the end of july) and they had just sent the bass back to me. the ups label was different from the one i had put on there.
i already emailed the guy... just wondering if anybody had more experience with their return policy.

ggoat!!! · #2 08-25-2011, 12:55 AM

Wow...are you serious???

Kurt at Rondo is one of the BEST in the business for customer service and returns...I've NEVER had a problem dealing with him, especially with returns...

Just before Hurricane Katrina, I bought a bass and a case. Well, they shipped...then the Hurricane hit. Never got the bass or case; as a matter of fact, I didn't make it back home until September of 2006 (Katrina hit in August '05). With everything going on, I kinda forgot about the order. Over a year later, I contacted Kurt...he refunded me in FULL with NO questions asked.

Needless to say I've ordered several more basses, cases, guitars, necks, and racks from him since.

This is one instance where I'm DEFINITELY skeptical of a problem reported on the internet...

pandaman37 · #3 08-25-2011, 01:03 AM

i know! ive heard so much praise for rondomusic, thats why im so confused. i could forgive a broken pickup, i mean accidents happen. so i send it back, and a week and a half later, i get back the same exact guitar with the same broken pickup. /confused.

MatticusMania · #4 08-25-2011, 09:13 AM

Is the volume knob for the pickup turned up? Did you speak with someone over the phone regarding your issue?

ggoat!!! · #5 08-25-2011, 09:17 AM

Quote:

Originally Posted by MatticusMania

Is the volume knob for the pickup turned up?

I don't think the OP is an idiot.

electracoyote · #6 08-25-2011, 09:19 AM

Quote:

Originally Posted by pandaman37

OKKKKAYYY so, im sorry ive been posting threads like crazy on here but i really need help here.

long story short, ordered an sx bass, neck pickup wasnt working, sent it back, and i got it back today (the whole process had started at the end of july) and they had just sent the bass back to me. the ups label was different from the one i had put on there.
i already emailed the guy... just wondering if anybody had more experience with their return policy.

As others will tell you, return issues with Rondo are extremely rare.

I've ordered many instruments from them (I'm a teacher with around 20 students on my roster, and this is a great source for starter instruments). I've returned a few, and always had outstanding results.

Kurt is a stand-up guy in my experience. Be polite, keep working with him, I'm confident he'll make it right.

tdub0199 · #7 08-25-2011, 09:21 AM

Was Kurt aware of you sending the bass back because of the non working pickup?

pandaman37 · #8 08-25-2011, 11:23 AM

wait... theres a volume knob?

yeah i sent an email basically saying im giving him the benefit of the doubt because ive heard so much praise about his company, asking him just to get back to me as soon as possible. and yeah im guessing he got news of the return, it says return on the receipt.

lowendgenerator · #9 08-25-2011, 11:30 AM

Hmm, never had to return anything to Rondo, do you need an RA? I HAVE forgotten to include RA numbers on returns and had them boomerang back to my door before.

jlane72t · #10 08-25-2011, 12:43 PM

Another voice here for nothing but positive experiences with Rondo. I bought a bunch of guitars years ago, a couple had issues, he went above and beyond to rectify.

electracoyote · #11 08-25-2011, 12:45 PM

Quote:

Originally Posted by lowendgenerator

Hmm, never had to return anything to Rondo, do you need an RA? I HAVE forgotten to include RA numbers on returns and had them boomerang back to my door before.

I think you do need an RA with Rondo.

Demon_Hunter · #12 08-25-2011, 12:49 PM

Kurt is awesome and is always prompt at returning emails even when I ask him very minor questions.

I've never had any problems with them.

pandaman37 · #13 08-25-2011, 07:40 PM

Quote:

Originally Posted by ggoat!!!

I don't think the OP is an idiot.

actually.. i am an idiot. i brought it to my friends house and when i plugged in, for whatever reason, the neck pickup was working. and im SURE it wasnt before, because i explained/demonstrated the process of checking it to my family.

im going to send him an email telling him im sorry for even suggesting he provided anything other than exceptional service.

lowendgenerator · #14 08-25-2011, 07:44 PM

Quote:

Originally Posted by pandaman37

actually.. i am an idiot. i brought it to my friends house and when i plugged in, for whatever reason, the neck pickup was working. and im SURE it wasnt before, because i explained/demonstrated the process of checking it to my family.

im going to send him an email telling him im sorry for even suggesting he provided anything other than exceptional service.

Doh!

Justin Tuskey · #15 08-25-2011, 07:46 PM

haha love these little moments in life. like finding $20 in an old pair of pants.

redhed · #16 08-25-2011, 07:53 PM

Stay away from SX crap!

Justin Tuskey · #17 08-25-2011, 08:03 PM

Quote:

Originally Posted by redhed

Stay away from SX crap!

madbassplaya · #18 08-25-2011, 08:09 PM

Quote:

Originally Posted by pandaman37

actually.. i am an idiot. i brought it to my friends house and when i plugged in, for whatever reason, the neck pickup was working. and im SURE it wasnt before, because i explained/demonstrated the process of checking it to my family.

im going to send him an email telling him im sorry for even suggesting he provided anything other than exceptional service.

Good to hear. I've never had a problem with Rondo either. I wonder if they took a look inside and fixed the problem?

Anyway, glad its working for you!

electracoyote · #19 08-26-2011, 08:29 AM

Pandaman, you should share a pic of your new bass and let us know how you like it, now that you discovered it's functional. Rondo instruments get more props around here than high-end USA-made basses.

MatticusMania · #20 08-26-2011, 09:38 AM

Quote:

Originally Posted by pandaman37

actually.. i am an idiot. i brought it to my friends house and when i plugged in, for whatever reason, the neck pickup was working. and im SURE it wasnt before, because i explained/demonstrated the process of checking it to my family.

im going to send him an email telling him im sorry for even suggesting he provided anything other than exceptional service.

See, it WAS the volume knob!

Just kidding. Glad your bass is working!

I bought my first fretless bass from rondo. 4 string SX, played fantastic right out of the box! (it does need a new setup now, 2+ years later). With my tax return I bought a 5 string fretless Brice from rondo last January, thing is amazing! Ive never had a bass feel so "right" in my hands!

Quote:

Originally Posted by redhed

Stay away from SX crap!

Always a dissenter, somewhere...

Quote:

Originally Posted by electracoyote

Rondo instruments get more props around here than high-end USA-made basses.

Probably because when one purchases an expensive, high end, USA made bass the expectation is that it SHOULD sound awesome.
In comparison, a relatively cheap (Korean made, I think) bass at $100 - $300 isnt expected to sound anywhere near as good as they do!