scam alert: geartree.com

[goodweather]

Hi everyone

If this isn't the right forum/goes against the rules, feel free to move/delete this posting.

I just wanted to report on my inability to contact Geartree (http://www.geartree.com) to arrange for a return of a misleadingly advertised product. Fortunately for me this was just a minor item, nothing expensive. They do not seem to pick up the phone and do not reply to emails submitted through their online form inquiring about returns (and I did check my junk mail folder, in case replies had mistakenly ended up there).

If you are considering buying from them, at least try to contact them by phone before doing so. If you cannot, avoid them and order from a reputable online seller.

M

[Bruce Lindfield]

How was it misleading exactly....?

[goodweather]

Hi Bruce,

I ordered a simple gig bag for a cheap Yamaha bass:

http://geartree.com/p-5021-yamaha-eb...r-gig-bag.aspx

As you can see, they refer to it as "Yamaha EBGB Bass Guitar Gig Bag" and prominently display the Yamaha logo on the left. When you receive the item, it is actually a Kaces.

First I informed them, since in general I don't actually mind how stuff is branded. No reply. Then I tried calling; no one picked up the phone for at least 5 minutes. I wrote them another email; no reply.

I would like to remove the "scam alert" reference: they are not a scam (well, I did receive A product in exchange for my money), but just offer poor customer service. If you search these fora you will find references to Geartree advertising products which will only be released in several months without mentioning that they don't actually exist yet (http://www.talkbass.com/forum/archiv.../t-170114.html and
http://www.talkbass.com/forum/archiv...t-193006.html).

They do have nice ebay.com feedback (http://myworld.ebay.com/geartree/)., so they are not a scam. In my (repeated) experience their service simply sucks compared to other better known online retailers.

M