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04-13-2006, 08:13 PM
| | Registered User | | Join Date: May 2004 Location: Highland, CA | | | Something Nice To Say About Carvin
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I have heard a lot of negative things about Carvin customer service on TalkBass but I had a very good experience with them today.
Today I drove out to Azusa to pick up my daughters new PB100 combo amp. I call the Carvin store and ask them if the amp came in. They checked and said they got their shipment but San Diego sent the wrong amps. They sent PB200's instead of 100's.
The manager got on the phone and said he was sorry that the wrong amps were shipped and since I ordered it as a gift for my daughter he would give me one of the PB200's in it's place for the same price. "Was I ok with that"? That amp is usually $100.00 more.
I thought that was really cool, and that was working to keep the customer happy. I did not complain or get upset with them they just offered it up.
The sales guys were cool, the manager was cool. It was a good experience dealing with them.
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04-13-2006, 08:16 PM
|  | Registered User
Endorsing Artist: see profile | | Join Date: Feb 2002 Location: toms_river.nj.us | | | I loved my LB75. I'll buy it back if it ever shows up again. The 80s and 90s phone staff were always great to deal with. |
04-13-2006, 10:33 PM
| | Registered User | | Join Date: May 2005 Location: Winston-Salem, North Carolina | | I have a Carvin 1x15 cab. Its and older '90's model that I bought used. The only time I have ever needed to deal with their customer serivce was when the name plate was broken off of the front of the grill. I called customer service and just wanted to purchase another one, they guy said no problem, and NO CHARGE, and I had a brand new name plate on the cab the next weekend. I was pretty impressed. 
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04-13-2006, 11:34 PM
| | Registered User | | Join Date: Oct 2002 Location: Urbana, IL | | | I have a carvin r1000 series 2, and I really like it so far!
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04-13-2006, 11:40 PM
| | Banned | | Join Date: Nov 2005 Location: Glendale & La Jolla, CA | | | I live close to the Carvin store, and I've dealt with them a few times... they're geniunly nice people. |
04-18-2006, 12:05 AM
| | Registered User | | Join Date: Mar 2005 Location: New York, NY | | | When I order my LB76F over the phone 2 years ago I got a guy who was literally the first day on the job, and I still found it to be good customer service
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Carvin #67 | 19mm Club Member #22 | Ampeg club #380 | Ibanez Club #263 | Fretless Club member #250
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04-18-2006, 05:03 AM
| | | | i have had a few small orders (usually parts) messed up and their customer service was always very helpful, friendly and professional.
any purchase that i have made from them that wasnt a "bunch of parts in a box" was sent to me correctly. |
04-18-2006, 02:49 PM
| | Registered User | | Join Date: Dec 2005 Location: Ann Arbor, Michigan | | | carvin
Well, I haven't had to deal with CS for carvin, but they make a darn godo bass.
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04-18-2006, 04:24 PM
|  | Registered User | | Join Date: Jan 2005 Location: Michigan | | | +1. I've never had any reason to complain about anything Carvin has or has not done. I always receive first class service from them. I really love their amps, too.
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05-05-2006, 07:26 PM
| | | | has anyone had any experience with a carvin wireless instrument receiver???
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Formerly known as Kid_Squanto
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05-05-2006, 07:53 PM
|  | Moderator Moderator | | Join Date: Aug 2000 Location: Fargo, ND | | Quote: |
Originally Posted by kid_squanto has anyone had any experience with a carvin wireless instrument receiver??? |
Yep, both a guitar wireless and an in-ear wireless monitor setup.
And I was not impressed. The guitar wireless (actually used by my guitar player) worked for 3 gigs. Then it puked out on him. So it got sent back. The IEM system worked, but was very noisy, to the point of being unusable. SO, both systems were replaced with Shure setups. No comparison.
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05-06-2006, 05:32 AM
|  | Registered User | | Join Date: Apr 2006 Location: Baltimore | | | my fretless and my rig are carvin.. i got it with great service and the products are beautiful sounding... oh yea and cheap too |
05-06-2006, 10:27 AM
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The make well constructed stuff.
If they would use outside, made pickups, I fell there basses would sound 100% better.
There pickups, are just sub-par to rest of there bass.
They are great to deal with. | | Thread Tools | Search this Thread | | | | 
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