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  #1  
Old 12-06-2011, 12:26 PM
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Dang! UPS, Take it easy!!

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I came home and found this on my door step (supposed to have gotten a sig. but thats a different story). It looks like it fell off of the truck 10 times before it reached my house. There was no hard case, actually no case at all, only bubble wrap. I was shocked to see that the bass was still intact and there was no damage. Dang UPS!






Last edited by ModulusQ5-122 : 12-06-2011 at 12:52 PM.
  #2  
Old 12-06-2011, 12:27 PM
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Dude they kill stuff...it could have glowing flashing lights that say fragile and they couldn't care less
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  #3  
Old 12-06-2011, 12:33 PM
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Wow. That's appalling.
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  #4  
Old 12-06-2011, 12:33 PM
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For future reference:
If the contents are damaged contact the shipper. UPS will not deal with the recipient because you're not their customer, the shipper is.

The shipper is responsible for packing correctly. A single-walled box with foam peanuts or bubble wrap inside will not protect electrical components.

If you're home when it's delievered and a signature is required, do not accept a package that looks like this.

UPS will almost always deny the damage claim, initially. Keep on them, if the box looks like this then they'll pay.

UPS drivers probably didn't damage your package, it probably happened in the hub.
  #5  
Old 12-06-2011, 12:33 PM
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I would still call them and complain. It doesn't matter if the bass arrived safely, they still have to know that packages are getting delivered like that. It's unacceptable.
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  #6  
Old 12-06-2011, 12:35 PM
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Quote:
Originally Posted by denhou1974 View Post
UPS drivers probably didn't damage your package, it probably happened in the hub.
Never ship basses around the Holidays with UPS. They get "hired help" to deal with the influx of packages. As much as they tell them to not damage packages, things seem to happen more during the holidays.
  #7  
Old 12-06-2011, 12:36 PM
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So... what was in the box?
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  #8  
Old 12-06-2011, 12:37 PM
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Real bad packing job.
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  #9  
Old 12-06-2011, 12:39 PM
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looks like that box needed more packing paper or something stuffed in there to make it firm. If the box is packed very lightly, it will flex/bend and rip. Had it been packed tight with paper, it would have held up....well maybe.
  #10  
Old 12-06-2011, 12:40 PM
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I'm as shocked by the spelling of "in tacked" (aka intact) as I am by the treatment that box got or as I am by the packing job!
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  #11  
Old 12-06-2011, 12:47 PM
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Quote:
Originally Posted by tdub0199 View Post
So... what was in the box?
This, Lakland 55-02 deluxe:

  #12  
Old 12-06-2011, 12:49 PM
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There's a big difference in a quality box and a Chinese box. You can tell by all the ribbing that it is an inferior container.
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  #13  
Old 12-06-2011, 12:49 PM
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Originally Posted by hdracer View Post
Real bad packing job.
Yep, the worst I have ever gotten and it came from a music store of all places. Some of you may have heard of them before.....Guitar Center.
  #14  
Old 12-06-2011, 12:51 PM
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Quote:
Originally Posted by NKUSigEp View Post
I'm as shocked by the spelling of "in tacked" (aka intact) as I am by the treatment that box got or as I am by the packing job!
haha, Yea thanks for correcting me. When I typed it I stopped for a second and said, that doesnt look right. Oh well they will get what I mean.
  #15  
Old 12-06-2011, 12:52 PM
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That's just an amazingly bad packing job for such a nice bass.
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  #16  
Old 12-06-2011, 12:55 PM
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Quote:
Originally Posted by ModulusQ5-122 View Post
haha, Yea thanks for correcting me. When I typed it I stopped for a second and said, that doesnt look right. Oh well they will get what I mean.
That's what we're all here for! Glad to hear the bass was alright though, I had the same one but with a rosewood board and loved it!
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  #17  
Old 12-06-2011, 01:02 PM
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I once had a pair of earbuds shipped to me through UPS, and I think they must have had an elephant sit on them before they got to me, because they arrived as little more than fragmented pieces of plastic, metal, and wires.
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  #18  
Old 12-06-2011, 01:04 PM
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Unacceptable.
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  #19  
Old 12-06-2011, 01:08 PM
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That's the new urban packaging program. Sure, its a little rough around the edges but the packaging is trying hard to work and change. Give it a chance.
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  #20  
Old 12-06-2011, 01:23 PM
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Quote:
Originally Posted by denhou1974 View Post
For future reference:
If the contents are damaged contact the shipper. UPS will not deal with the recipient because you're not their customer, the shipper is.

The shipper is responsible for packing correctly. A single-walled box with foam peanuts or bubble wrap inside will not protect electrical components.

If you're home when it's delievered and a signature is required, do not accept a package that looks like this.

UPS will almost always deny the damage claim, initially. Keep on them, if the box looks like this then they'll pay.

UPS drivers probably didn't damage your package, it probably happened in the hub.
This^

And I'll echo the fact that they truly couldn't give a rodent's tail about your package. It's just a box, one of a million they have to move that day.
I've been in the logistics industry for 15+ years. I started out on the ground floor and squeezed the air out of a few boxes myself. Damage claims are a part of doing business.

I'm glad your bass is OK though! It's a beaut!

D
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