Best course for a UPS damage claim?

Stinsok · #1 02-11-2011, 06:14 PM

I sold a bass to a TB'er. He just sent me pics of a chipped headstock. Do I need to file or does he? Fortunately, it was insured!

MJ5150 · #2 02-12-2011, 12:21 AM

The shipper files the claim is what I was told.

-Mike

drteeth · #3 02-12-2011, 02:04 AM

http://www.youtube.com/watch?v=LTlLOF2moxY

4Mal · #4 02-12-2011, 09:05 AM

Quote:

Originally Posted by Stinsok

I sold a bass to a TB'er. He just sent me pics of a chipped headstock. Do I need to file or does he? Fortunately, it was insured!

You file. Make sure that you also have pic's of the box & packing and tell the recipient that he has to hang onto all of it. If the recipient tosses that out - you have problems as you have ot prove that the item was packaged appropriately for shippment.