Customer Service Rant

cassanova · #1 05-02-2011, 04:06 PM

I placed an order on Wednesday of last week. I was told by the person I placed it with that I would receive my order no later than Friday.

Well, Friday gets here and I don't have my package, so I call the company to find out what happened. They told me the will ship later that day and I'll have it by Monday.

Monday is here, still no package. I call them again and this time they have a UPS tracking number for me. I go to UPS website, enter the tracking number and get the following message. "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated."

I also called UPS just in case they didn't update their site, but they tell me that they don't have the package in their possession yet because if they did, then it would've been scanned and would have an expected delivery date. They also tell me to call back the company.

I call the company I placed the order with and a woman there tells me she called UPS (while I was on hold) and claims she was told by UPS that they have the package and it's scheduled for delivery today. She also told me to call back by 5:15 if I haven't received it.

5:25 rolls around and I still don't have my package, so I call them back. This time around I'm given a different similar but different story. He (the supervisor) even admitted to me that it was their fault that the order wasn't when it was received. It wasn't processed until Friday.

I think what really irks me the most (other than them not getting me my stuff when they told me I would) is he actually tried using the free shipping and discount, which were both part of the promotion, when I made the order, as an attempt to pacify me and accommodate me for their foul up. If those things weren't already part of the original deal then I would've been content, but they weren't so, nope, that doesn't cut it for me.

I would've canceled the order, but they said I can't because they claim it's in UPS' possession and they wouldn't do anything to rectify their foul up and expedite the shipping, because it's in UPS' possession.

I worked in shipping/receiving for several years when I was younger and I know it doesn't take 7 or more days for an order to be processed and shipped to a destination of 30 to 35 miles away.

In short: Two calls to UPS yielded the same story. 3 or more to the company I made the order with were all different.

Needless to say this is the last time I will be doing business with them. Ironically, it's also the first order I've ever placed with a reputable company.

FWIW, I get that sometimes things happen that can delay an order being shipped. What I'm not okay with is how their employees blatantly lied to me then would not do anything to rectify the situation after admitting they fouled up.

MatticusMania · #2 05-02-2011, 04:12 PM

Quote:

Originally Posted by cassanova

tried using the free shipping and discount, which were both part of the promotion, when I made the order,

Did you place this particular order with Adam & Eve?

blendermassacre · #3 05-02-2011, 04:15 PM

Quote:

Originally Posted by MatticusMania

Did you place this particular order with Adam & Eve?

Radio Advertising: it works.

MatticusMania · #4 05-02-2011, 04:16 PM

Quote:

Originally Posted by blendermassacre

Radio Advertising: it works.

The ad I saw was on TV! But yes, it was the first time ever that an advertisement encouraged me to purchase something.

Dirk Diggler · #5 05-02-2011, 04:19 PM

I could never understand why a company would lie about not shipping something. But I have heard it many times sadly.
They don't deserve your business if they can't even be honest.
Dirk

blendermassacre · #6 05-02-2011, 04:22 PM

Quote:

Originally Posted by MatticusMania

The ad I saw was on TV! But yes, it was the first time ever that an advertisement encouraged me to purchase something.

Did you get the sensual gift they can't mention on air?

MatticusMania · #7 05-02-2011, 04:24 PM

Quote:

Originally Posted by blendermassacre

Did you get the sensual gift they can't mention on air?

Im still awaiting the packages arrival. It is listed in my order details:

1 Mystery Gift - Free Gift 9981 $0.00
1 Bree''s Xxx Triple Feature - DVD/Free Gift K747 $0.00

blendermassacre · #8 05-02-2011, 04:26 PM

Quote:

Originally Posted by MatticusMania

Im still awaiting the packages arrival. It is listed in my order details:

1 Mystery Gift - Free Gift 9981 $0.00
1 Bree''s Xxx Triple Feature - DVD/Free Gift K747 $0.00

MatticusMania · #9 05-02-2011, 04:35 PM

That triple feature, apparently, has an $89 value! Not bad for spending $15

cassanova · #10 05-02-2011, 04:50 PM

Quote:

Originally Posted by MatticusMania

Did you place this particular order with Adam & Eve?

Those bastards told me my order was completely confidential and that I would remain anonymous! Told ya they're liars.

Seriously though, I'm referring to a cigar company based in Tampa. I wouldn't go to Adam and Eve, I'd just drive into Tampa and go to The Todd, like I always have in the past.

MatticusMania · #11 05-02-2011, 04:52 PM

Cigars? You kow what Freud said about cigars...

might as well ordered from Adam & Eve, lol.

cassanova · #12 05-02-2011, 04:55 PM

Quote:

Originally Posted by MatticusMania

Cigars? You kow what Freud said about cigars...

might as well ordered from Adam & Eve, lol.

LMAO.

Selta · #13 05-02-2011, 04:59 PM

Ever get the mange stuff going for your pup?

cassanova · #14 05-02-2011, 06:21 PM

Quote:

Originally Posted by Ray Salamon

Ever get the mange stuff going for your pup?

I did an update in that thread about her actually.

But long story short, I was able to get the cash and she's being treated for it again. I wouldn't have ordered cigars if I didn't knock that responsibility out first.