Dear bashers of UPS... - Page 3

DwaynieAD · #41 11-02-2012, 03:42 PM

Quote:

Originally Posted by MatticusMania

I was tracking ym FedEx package on Tuesday, it was in Chino, CA, about 20 minutes from where I live. On Wednesday tracking said it had been delivered. I didnt get it until Thursday.

mine normally says its still in kentucky when its in my mailbox.

MatticusMania · #42 11-02-2012, 03:45 PM

Quote:

Originally Posted by DwaynieAD

mine normally says its still in kentucky when its in my mailbox.

Haha, Ive had that happen to. Does every package processed by Amazon go through Kentucky?

DwaynieAD · #43 11-02-2012, 03:51 PM

we have a significant number of buildings in Kentucky. Its fairly central for the east. It really depends what you order, different buildings stock different things. If you order any kind of hazmat it's probably coming from my building

**mjac28** · #44 11-02-2012, 08:12 PM

As a retired supervisor of twenty eight years with United Parcel Service I find this conversation very informative. I will stack our drivers up against any in the industry logistics fuels the package industry knowing where your packages are at any given moment is crucial and I consider our company a pioneer in this area I also apologize to anyone who has received bad service I assure you the company strives to make sure every package is delivered damage free. I will also answer as many questions as I can.

**bassybill** · #45 11-02-2012, 09:58 PM

I can only comment from a UK perspective. Over here, UPS are, without any doubt at all, the very, very worst company in any business sector that I've ever had the misfortune of dealing with. That's not to say I think their competitors are perfect - far from it in some cases. But the standard of service from UPS has been appallingly bad in my own experience. I mean, disastrous. I have been so frustrated and angry with them on at least two previous separate occasions that now I won't order anything from anyone if the courier is going to be UPS. That's a dealbreaker for me now.

I'm willing to accept that they manage to get things right more often over there in the US, based on what I have read on TB. But I'd still advise anyone here in the UK to avoid them like the plague. The service ethic is just absent at so many levels. There's a systemic and obvious lack of commitment and respect for the customer, right from the top down.

**mjac28** · #46 11-02-2012, 10:12 PM

I really hate to hear that Bill and I have to apologize on behalf of the company and I wish you were in the states I have some juice in the company unfortunately it doesn't reach that far across the pond usually when a company like ours enters a foreign market you are buying out smaller companies and trying to incorporate them into your business philosophy and sometimes the process isn't as fast or successful as you would like once again I apologize and I wish there was something we could do to win back your business.

**bassybill** · #47 11-02-2012, 10:26 PM

Quote:

Originally Posted by mjac28

I really hate to hear that Bill and I have to apologize on behalf of the company and I wish you were in the states I have some juice in the company unfortunately it doesn't reach that far across the pond usually when a company like ours enters a foreign market you are buying out smaller companies and trying to incorporate them into your business philosophy and sometimes the process isn't as fast or successful as you would like once again I apologize and I wish there was something we could do to win back your business.

Well, if we'd got people over here who were as concerned for the customer as you are, I'd bet money that my experiences would have been very different. Nobody I've dealt with at UPS seemed to care at all about the level of frustration and inconvenience I was put through.

It's very gracious of you to apologise on behalf of the company - thank you. But it's also clear to me, based on your posts here, that you would personally have responded very differently to the sort of situation I was in and this would have certainly made the necessity for such an apology very much less likely. I wish I'd had you to deal with back then...

**mjac28** · #48 11-02-2012, 10:54 PM

It's the one thing I miss about working taking care of people there was nothing more frustrating and upsetting than hearing about customers not being taken care of and I would always tell my drivers the importance of " every package every customer" because we have not only lost you as a customer but potentially everyone you come in contact with its a shame.

Brad Johnson · #49 11-02-2012, 11:11 PM

Quote:

Originally Posted by mjac28

As a retired supervisor of twenty eight years with United Parcel Service I find this conversation very informative. I will stack our drivers up against any in the industry logistics fuels the package industry knowing where your packages are at any given moment is crucial and I consider our company a pioneer in this area I also apologize to anyone who has received bad service I assure you the company strives to make sure every package is delivered damage free. I will also answer as many questions as I can.

Cool.

I've only had minimal problems with your drivers... like leaving a $3k bass guitar standing on end at my front door that had signature required and somehow it got signed while no one was at home.

I like my regular driver, he's great. I wish the rest of my experiences reflected that. An occassional hiccup doesn't bother me. Now I can pretty much count on drama with every signature required package. Each time I've been told I need to miss a delivery in order to request it be held. That is not how MY UPS is supposed to work and it's not how it DID work for me for several months... back then it was great.

My current issue is a pretty dumb one that should be easily avoided but they can't seem to do it... hold a package and let me pick it up. It used to work, now it doesn't and no one I've talked to even knows how the MY UPS app is supposed to work, nobody knows why it alledgedly fails to register requests and customer service and tech support point fingers at each other. This is the third fail in a row.

If I request a package be held for pickup the day before it's scheduled to be delivered (so I don't have to hang around waiting to sign for a delivery and don't want it left at my front door) and they still put it on a truck the next day...

Brad Johnson · #50 11-02-2012, 11:17 PM

Quote:

Originally Posted by mjac28

It's the one thing I miss about working taking care of people there was nothing more frustrating and upsetting than hearing about customers not being taken care of and I would always tell my drivers the importance of " every package every customer" because we have not only lost you as a customer but potentially everyone you come in contact with its a shame.

It always bothered me when people who worked with or for me gave subpar service when doing the right thing took marginally more effort at the worst in most cases. Creating that kind of negative environment for a customer is just plain stupid.

Brad Johnson · #51 11-10-2012, 09:03 AM

I have a shipment scheduled for delivery on Monday. The package was in Baltimore. Yesterday I used My UPS to have it held. Once again it said I'd have to wait until Tuesday. Once again I tried it again and it now says Monday. This is the same thing that I did last delivery and they still put the package on the local truck the day I was supposed to pick it up.

I called CS, as usual they weren't aware of any issues with their program. They said they'd flag it at which point I said that's nice but what's the point of the program?

I'll see if they can screw this up for the fourth time in a row. And of course there's no record of any issues with my deliveries

**mjac28** · #52 11-10-2012, 09:26 AM

Sorry to hear that it's nonsense if I were you I would get a direct number to the UPS hub or package center that services you most times these numbers aren't listed. I would either ask a driver or go to the center or hub and ask for that information that way you can talk directly to the people in charge. I had a expensive bass left on my porch by a new driver I got the message to him thru some back channels to never let that happen again ever because you are putting not only your customer at risk but your job as well trust me when you are calling directly people will take care of you keep me updated once again sorry for your bad service.

tplyons · #53 11-10-2012, 11:52 AM

I had a good relationship with my old UPS driver, who would actually put packages in the garage if it was supposed to rain after I told him the combination. He knew they were usually basses and didn't respond well to water.

New UPS driver is cool too, always delivers on time. Just not close enough to hand out my garage combination.

MJ5150 · #54 11-10-2012, 12:52 PM

Our UPS guy is great too. He offered to walk around the back of the house and go in the back door to put packages in the garage for us. I'm still trying to get to know him better so I can figure what he likes so I can leave him some kind of personal gift the next time he comes through.

-Mike

**mjac28** · #55 11-10-2012, 02:52 PM

I have one coming from Califorinia it's a Variax bass my biggest concern is always if the shipper has packed it correctly the anxiety of waiting for gear especially a bass is the worse I usually don't sleep well the night before.

Brad Johnson · #56 11-11-2012, 10:34 AM

Quote:

Originally Posted by mjac28

Sorry to hear that it's nonsense if I were you I would get a direct number to the UPS hub or package center that services you most times these numbers aren't listed. I would either ask a driver or go to the center or hub and ask for that information that way you can talk directly to the people in charge. I had a expensive bass left on my porch by a new driver I got the message to him thru some back channels to never let that happen again ever because you are putting not only your customer at risk but your job as well trust me when you are calling directly people will take care of you keep me updated once again sorry for your bad service.

Thanks. Just got an email update... it's going on the truck tomorrow. Uncle.

I spoke directly to someone Friday. Maybe they'll call tomorrow before the truck leaves.

Update: They held the package AND called to confirm it was being held.

Brad Johnson · #57 11-11-2012, 10:38 AM

Quote:

Originally Posted by mjac28

I have one coming from Califorinia it's a Variax bass my biggest concern is always if the shipper has packed it correctly the anxiety of waiting for gear especially a bass is the worse I usually don't sleep well the night before.

Since I've rarely experienced damage I don't sweat it.

Brad Johnson · #58 11-15-2012, 08:17 PM

I've had Will Call pickups three days in a row, all went without a hitch, counter guy was very helpful and quick. Hope this is a trend.

**mjac28** · #59 11-15-2012, 08:36 PM

My package arrived the driver left it on the porch I didn't know it was there until I got an update that said delivered ? I could have called and yelled at somebody and got the driver in trouble but I was able to calm myself down and the next time I'll have to call ahead of time and let the manager know to tell the driver to make sure he rings my bell I'm always home. I am so happy Brad that things worked out obviously all my juice with the company has evaporated I guess out of sight out of mind

MJ5150 · #60 11-15-2012, 09:08 PM

UPS brought a package today, no one was home. He took it around the back of the garage, wrapped it in plastic, then tucked it in next to the door so the plastic wouldn't blow off.

I'd like to complain about UPS, but I have no reason to.

-Mike