GAH pixel faliure on my less then 1 day old TV :(

mustang-monk · #1 04-25-2008, 03:25 PM

so i got my TV home and there is one dead pixel. so i gotta take the TV back and exchange it which means i gotta get 2 taxis tomorrow

.

Mon Rominee · #2 04-25-2008, 03:32 PM

I almost don't know if that is a returnable issue.

I don't see why not, but I've heard of stores complaining for less.

Best of luck, that sucks man.

mustang-monk · #3 04-25-2008, 03:38 PM

well i work at the shop so they should return it. on the net it says samsung has a 14day 0 dead pixel policy so you can exchange it in the first 14 days. Itll piss off my manager but oh well.

Marcury · #4 04-25-2008, 03:38 PM

Hope you can get a new one. Might want to check it at the store before you get it home if possible.

IanStephenson · #5 04-25-2008, 04:00 PM

I had a couple of dead pixels on a MacBook Pro. I was told it wasn't an issue, and I should just live with it. Fortunatly it was a work machine, and I kicked up such a fuss they gave me a new machine, and gave the broken one to somone who wouldn't complain!!!

It sucks.

Most TV manufactures have a better policy than Monitor manufacturers. If it had been a monitor or laptop you'd probably be stuck with it. TV's you stand a good chance of getting it fixed.

Ian

Geoff St. Germaine · #6 04-25-2008, 06:22 PM

I thought that the 0 dead pixel policy applied only to Samsung monitors.

mustang-monk · #7 04-25-2008, 06:26 PM

i wont tell work that it only applies to monitors

if worst comes to worst my guarantee covers accidental damage so i could see if it bothered me and "drop" it the extended waranty is supposed to cover pixel faliure but theyre a bit wash about how many but im sure its like just 1. but it might be a send away for repair job then

i_got_a_mohawk · #8 04-25-2008, 06:44 PM

Quote:

Originally Posted by IanStephenson

Most TV manufactures have a better policy than Monitor manufacturers. If it had been a monitor or laptop you'd probably be stuck with it. TV's you stand a good chance of getting it fixed.

Too true.

Couple years back (when they were pretty pricey), a friend of mine bought a new widescreen 24" monitor. There was a bright white dead pixel near the middle of the screen. He tried to get a replacement, but it was within the companys grading for the monitor, so he got nowhere

mustang-monk · #9 04-25-2008, 07:02 PM

im gonna say like i work here you gotta be able to sort something out and hint that its gonna leave me with a bad outlook on the customer service of the company i work for.

considering that LCD is far superior to CRT ive never had pixel failure on my 22 year old CRT

Mon Rominee · #10 04-25-2008, 07:47 PM

Quote:

Originally Posted by mustang-monk

considering that LCD is far superior to CRT

I'ma gonna disagree with you there.

i_got_a_mohawk · #11 04-26-2008, 03:16 AM

Quote:

Originally Posted by Mon Rominee

I'ma gonna disagree with you there.

I think he was being sarcastic?

I must admit, CRT had it's up points, no need for a native resolution, no shadowing. Just a shame the things were so massive!

Jazz Ad · #12 04-26-2008, 03:29 AM

LCD is fantastic for small size and reduced eye fatigue.
On absolutely all other points, CRT was far superior.

Norms say you can have up to 3 dead pixels, or 5 stuck pixels on a screen until it becomes a warranty issue.
Many builder propose a zero pixel default warranty though.

mustang-monk · #13 04-27-2008, 10:49 AM

took it back my manager offered me some money back or moneyback and take the one off display with no missing pixels but i said id rather have a new one. he said ok. i got like 10% off in the first place because i work there so its at the reduced 10% to customers. only goes black when there is blue on that part of the screen and theres 1 thats pink, although its hard to notice once you know its there its all you see. im actually using it as a monitor now its great. the new one has 0 failed pixels. also my extended warranty includes pixel failure and screen burn.