I don't understand their logic at Music123.com

Hawaii Islander · #1 04-04-2008, 12:50 PM

This thread uses bass amp heads for example purposes only. It is NOT a bass amp thread.

There is something wrong with the two product listings. The error is not limited to these two items, but can be seen with many items on their website. Take a look at the links and see if you can tell what's wrong (or doesn't make sense).

Hint: It has nothing to do with how either amp works or their features.

http://www.music123.com/Ampeg-SVT-4-...45691.Music123

http://www.music123.com/Genz-Benz-GB...45950.Music123

MakiSupaStar · #2 04-04-2008, 12:53 PM

No return policy I guess.

Bryan316 · #3 04-04-2008, 12:54 PM

the Ampeg gets six photos, the Genz-Benz only one?

That's the only unusual thing I see... sorry, I'm missing it.

Hawaii Islander · #4 04-04-2008, 01:03 PM

Check out the shipping charges. Both amps are about the same size weight and price. They charge an extra $69.00 to ship the Ampeg head due to size and weight but not for the Genz-Benz. Both amps are listed at 42 lbs.

It gets better. They charge an extra $69.00 shipping for the EBS HD 350 head due to weight. That amp only weighs 20 lbs.

BTW: Any item with the $69.00 surcharge can ONLY be shipped via ground, which means they won't ship it to Hawaii.

TrooperFarva · #5 04-04-2008, 01:05 PM

I believe the problem he is referring to is the shipping costs. Both amps have a listed weight of 42lbs, but the Ampeg requires an additional shipping cost of $70 "due to weight" whereas the Genz Benz does not.

I'm guessing that anything more than 50lbs, they tag the extra charge onto, and the Ampegs packaging weighs more than 8lbs, the Genz Benz's, less.

Hawaii Islander · #6 04-04-2008, 01:12 PM

Quote:

Originally Posted by TrooperFarva

I believe the problem he is referring to is the shipping costs. Both amps have a listed weight of 42lbs, but the Ampeg requires an additional shipping cost of $70 "due to weight" whereas the Genz Benz does not.

I'm guessing that anything more than 50lbs, they tag the extra charge onto, and the Ampegs packaging weighs more than 8lbs, the Genz Benz's, less.

The shipping charges are the issue. The max weight for shipping items via UPS Air is 70 lbs (according to Music123's policies). UPS will ship items via 2nd Day (or 3rd Day) Air up to 149 lbs. Items 150 lbs and up are shipped via air freight.

8 lbs of packing for the ampeg head might occur if they used wood to frame the head inside the box. Otherwise, that's a hell of a lot of cardboard and bubble wrap!

CElton · #7 04-04-2008, 01:23 PM

Quote:

Originally Posted by Hawaii Islander

The shipping charges are the issue. The max weight for shipping items via UPS Air is 70 lbs (according to Music123's policies). UPS will ship items via 2nd Day (or 3rd Day) Air up to 149 lbs. Items 150 lbs and up are shipped via air freight.

8 lbs of packing for the ampeg head might occur if they used wood to frame the head inside the box. Otherwise, that's a hell of a lot of cardboard and bubble wrap!

My guess is they are not actually shipping from the same location. You are ordering from a virtual warehouse and the items could be stored in different parts of the country or even the world.

Justpucky · #8 04-04-2008, 01:26 PM

Actually 150.4 lbs on the UPS Scale is the cut off (they round) I know this for a fact becuase we just shipped an item UPS Red this week. It was 148 on our scale at the shop. We took it to UPS for verification and it weighed in at 149.6, and they accepted the shipment for next day delivery. The lady working the counter / scale explained the cut off to our sales man.

Hawaii Islander · #9 04-04-2008, 01:34 PM

Quote:

Originally Posted by Justpucky

Actually 150.4 lbs on the UPS Scale is the cut off (they round) I know this for a fact becuase we just shipped an item UPS Red this week. It was 148 on our scale at the shop. We took it to UPS for verification and it weighed in at 149.6, and they accepted the shipment for next day delivery. The lady working the counter / scale explained the cut off to our sales man.

That's good to know. The exact cutoff for shipping UPS Air wasn't that big a deal since Music123.com has their limit set at 70 lbs per item.

Quote:

My guess is they are not actually shipping from the same location. You are ordering from a virtual warehouse and the items could be stored in different parts of the country or even the world.

They advertise that their items ship from their brand new, state of the art, central wharehouse.

They listed a G&L 2000 bass as requireing ground shipping only (with the $69.00 added shipping charge). It's the only bass guitar I've seen listed with restricted shipping.

Mon Rominee · #10 04-04-2008, 01:40 PM

And here I was thinking it illogical to suggest as an accessory tab at the end as being an instrument cable, as you'd clearly need a speaker cable to connect to a cab...

Justpucky · #11 04-04-2008, 01:41 PM

Quote:

Originally Posted by Hawaii Islander

They listed a G&L 2000 bass as requireing ground shipping only (with the $69.00 added shipping charge). It's the only bass guitar I've seen listed with restricted shipping.

So are they saying that the bass weighs over 70 lbs, or that it contains HazMat?

Hawaii Islander · #12 04-04-2008, 01:44 PM

Quote:

Originally Posted by Justpucky

So are they saying that the bass weighs over 70 lbs, or that it contains HazMat?

http://www.music123.com/G-L-L-2000-E...46588.Music123

The bass does look a little bit dangerous to me!

I have no idea what they were thinking. Were they thinking?

Illbay · #13 04-04-2008, 01:55 PM

Quote:

Originally Posted by Hawaii Islander

They charge an extra $69.00 to ship the Ampeg head due to size and weight but not for the Genz-Benz. Both amps are listed at 42 lbs.

Of the two, which one would you say was more popular, and thus more likely to generate sales?

I think that might be your answer right there.

SundanceChile · #14 04-04-2008, 02:05 PM

Quote:

Originally Posted by Mon Rominee

And here I was thinking it illogical to suggest as an accessory tab at the end as being an instrument cable, as you'd clearly need a speaker cable to connect to a cab...

That's the only thing I caught first time around.

Hawaii Islander · #15 04-04-2008, 02:05 PM

Quote:

Originally Posted by Illbay

Of the two, which one would you say was more popular, and thus more likely to generate sales?

I think that might be your answer right there.

I think it may be a problem with their database management system. Their customer service center told me to request an override from the sales staff when calling in an order. That is a decent temporary solution, but the problem really needs to be corrected. Customers from Hawaii can't order these items online (or, in the case of mainland customers, they will be overcharged if they do).