|sneha1965 ||10-25-2013 05:43 PM |
iTunes movie issue
So I purchased Sound City on my iphone today, went through downloading it and no movie. I download it a second time and still no movie to play. I get on my computer to download it but it gives me a message that I have already rented it. Really?! Where the hell is then?
The movie does not show up in downloaded movies and it does not show up as purchased? Where have I gone wrong here?
I call up Mac support and they want me to pay $19.99 for a one time tech support. Anyone want to walk me through this so I don't have to pay $19.99 to watch my $4.99 movie?
|Immigrant ||10-25-2013 06:07 PM |
I've never heard of Apple charging a support fee. They seem like the last company that would do that. Maybe it's an effort to push customers into handling all issues online.
I hope you get it straightened out because that's one heck of an interesting movie. Good luck.
|sneha1965 ||10-25-2013 06:09 PM |
Thanks, I checked my credit card company and I was billed. I'm hoping this is just a user error issue and not something worse. Still looking through iTunes tutorials.
|3234718 ||10-25-2013 06:20 PM |
Try signing out and back in to your iTunes account. When rented movies dissapear on my Apple TV, that's how I get them back.
|sneha1965 ||10-25-2013 06:32 PM |
Unfortunately, that didn't work.
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