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05-30-2009, 07:24 PM
|  | No need to ask, he's a smooth... Moderator | | Join Date: Mar 2005 Location: West Midlands UK | | | iTunes put things right [edited title]
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I don't know how, because I'm usually pretty careful with backups and stuff, but I managed to lose a couple of albums from my iTunes library. I emailed their support and asked if I could redownload them.
They managed to come up with the goods for one, but told me the other was now "unavailable". So, I asked for a refund. Yes, I'm aware of their policy on this, but thought I'd appeal to their goodwill as I've been a pretty regular customer of theirs for quite a while now.
No dice. So, no more orders from me. Just thought I'd let you know what sort of customer service levels they work to. I have to say I've seen better.
__________________ Quote:
Originally Posted by SBassman  |
Last edited by bassybill : 06-01-2009 at 03:04 AM.
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05-30-2009, 07:34 PM
| | Registered User
Beta Tester: Source Audio. Hacker: Heavy Drone FX | | Join Date: Aug 2006 Location: Spokane, WA. | | | Man Apple must be hard up to not refund you your 10 bucks.
What now? Piracy....? |
05-30-2009, 07:57 PM
|  | So much flame, it burns............ | | Join Date: Feb 2002 Location: Las Vegas, NV. | | Can't really go with you on this one. You lose the material,
They "give" you (free of charge) the material they still have, You already know the refund policy,
Yet it's "refund or else" from you. 
I'm usually with you on stuff I've seen you post, but you're looking like a really unreasonable whiner here. Sorry. 
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"Heck! Even Hulk Hogan plays a bass guitar. But, let’s be honest. As a bass player, the Hulkster is no Gene Simmons!"-Jeff Berlin |
05-30-2009, 07:59 PM
| | Registered User | | Join Date: Apr 2006 Location: St. John's, NL | | Quote:
Originally Posted by PhatBasstard Can't really go with you on this one. You lose the material,
They "give" you (free of charge) the material they still have, You already know the refund policy,
Yet it's "refund or else" from you.
I'm usually with you on stuff I've seen you post, but you're looking like a really unreasonable whiner here. Sorry. | well he's just trying to get some he paid for??
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Originally Posted by MilkyMcMilkMilk i've seen cats in my neighborhood being brutally raped, it seems to be becoming some sort of epidemic. | |
05-30-2009, 08:10 PM
|  | Registered User | | Join Date: Jul 2008 Location: Eh? | | Quote:
Originally Posted by Fontaine well he's just trying to get some he paid for?? | He's trying to get the refund, not the album. Technically, he certainly didn't pay to get a refund, especially since it's on a contract that clearly states the policy.
They did send him the album they still had.
Personally, I'd ask if they expect to have it again in the future, and to be noticed if it happens (or if it's better for me to send another inquiry at a better moment).
__________________ Quote:
Originally Posted by tom once dead Also to prove my Australianism, I've been stung by an irukandji jellyfish before, while snorkelling at an island looking at stingrays. | |
05-30-2009, 08:19 PM
| | So much flame, it burns............ | | Join Date: Feb 2002 Location: Las Vegas, NV. | | Quote:
Originally Posted by Fontaine well he's just trying to get some he paid for?? | Wrongo......
He's demanding another copy of it, or a refund,...or else. All while knowing before hand the policy and being given another copy of the material still available FREE!
I don't see how Itunes is even remotely in the wrong or unreasonable here. How can you?
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"Heck! Even Hulk Hogan plays a bass guitar. But, let’s be honest. As a bass player, the Hulkster is no Gene Simmons!"-Jeff Berlin |
05-30-2009, 08:29 PM
|  | Registered User | | Join Date: Apr 2003 Location: Madison, NJ | | Quote:
Originally Posted by PhatBasstard Can't really go with you on this one. You lose the material,
They "give" you (free of charge) the material they still have, You already know the refund policy,
Yet it's "refund or else" from you. | I agree with this.
What you're saying is the same as going to a CD store, telling them you lost your CD collection, and they give you new copies. But when they don't have one album, you want a refund because they don't have a copy of something you lost.
Consider it a $10 lesson and don't let it happen again.
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05-30-2009, 08:44 PM
|  | The Lowdown Diggler | | Join Date: Apr 2006 Location: Huntington Beach, CA | | | iTunes sucks. I hate dealing with the files you download. The way they've set it up is just flat out unreasonable. I'd much rather buy the CD, rip and enjoy it that way. |
05-30-2009, 09:21 PM
| | Registered User | | Join Date: Nov 2005 Location: Listowel/KW Ontario | | | Itunes doesn't get orders from me and wont until they start making things available in a lossless format.
lowsound
__________________ Quote:
Originally Posted by username n/a How is a picture of me feeling up a stranger music related? | |
05-30-2009, 10:00 PM
|  | Fan Fret Fan and Builder | | Join Date: Mar 2004 Location: Anytown USA | | | Yes buying CD's actually help the artist more and they are harder to lose.
Dirk |
05-30-2009, 10:03 PM
|  | Online | | Join Date: Apr 2001 Location: Sunapee, New Hampshire | | | Lame they didn't flip you back the lousy $10. Maybe you can get it from Amazon.com or WalMart.com? Find the album on eBay?
-Mike |
05-30-2009, 10:08 PM
| | | | Easy solution. Get away from ipods and iphones and itunes and go to a Windows Mobile device. For $15 a month you can download all you want and if you accidentally delete it...you click one button and it automatically redownloads everything you ever saved, even on a different device! I still can't fathom why people are still paying $.99 a song when you can get GB's worth of music for a flat fee. |
05-30-2009, 10:14 PM
| | Registered User | | Join Date: Nov 2003 Location: Brooklyn, NY | | | I used iTunes for a while after it came out but as soon as Amazon started selling MP3's, I've been going to them for their 256K's. Yes, iTunes Plus also offers this service but they're still using iTunes' mediocre ripping software. Amazon uses the industry-standard LAME 3.97 ripper. Like iamlowsound I'd still like the option of lossless though. eMusic is a great subscription service but there are still some things that aren't available there that ARE available at Amazon.
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05-31-2009, 12:24 AM
|  | No Longer Works a Day Job | | Join Date: Jun 2000 Location: USA | | | I disagree with you.
I had my external hard drive crash and I lost everything I had bought from iTunes. I sent them an email and they reset my downloads for everything they had available. It took the better part of a week to re download everything. Yeah, there was some stuff that was "unavailable", but the amount that was available was amazing.
I now back up my iTunes files to DVD and a separate external hard drive.
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05-31-2009, 12:36 AM
| | No need to ask, he's a smooth... Moderator | | Join Date: Mar 2005 Location: West Midlands UK | | Quote:
Originally Posted by PhatBasstard Can't really go with you on this one. You lose the material,
They "give" you (free of charge) the material they still have, You already know the refund policy,
Yet it's "refund or else" from you.
I'm usually with you on stuff I've seen you post, but you're looking like a really unreasonable whiner here. Sorry. | Maybe. I wouldn't say that you're wrong here. But on the other hand... 
I did explain in the OP that I knew there was no obligation on their part and I was trying to appeal to them on the basis of goodwill. It didn't work, so they've lost mine. Perhaps that is unreasonable, but it's my money, right? Sticking to the letter of policies isn't always the best way to retain customers. Yay for Consumer Power.
__________________ Quote:
Originally Posted by SBassman |
Last edited by bassybill : 05-31-2009 at 01:18 AM.
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05-31-2009, 12:49 AM
| | No need to ask, he's a smooth... Moderator | | Join Date: Mar 2005 Location: West Midlands UK | | Anyway, thanks for the other suggestions guys. I'll treat myself to a CD I think.
I do back up stuff regularly (entire hard drives on all 4 of my PCs, using Ghost). Only trouble is, if you do manage to accidentally delete something without realising (Heaven only knows how I did this) and then continue your backup schedule as normal, obviously you can then easily end up backing up your data without the deleted files. That's what happened in this case - the two missing albums were bought quite some time back and I never noticed they were gone until yesterday.
Anyway, what with the DRM hassle, compressed format, high prices and bloated software (imo), I've been thinking that iTunes is pretty sucky for a while now. Perhaps they'll go the way of the dinosaurs in future - I dunno.
It's a completely different service, but I'm listening to a lot of stuff on Spotify nowadays. Do you get that in the US? I think Pandora may be the closest you got over there. I used to get that here but it's not available in the UK any longer. Spotify is pretty good, though, I have to say. http://www.spotify.com/en/
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Originally Posted by SBassman |
Last edited by bassybill : 05-31-2009 at 01:15 AM.
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05-31-2009, 01:00 AM
| | Registered User
Beta Tester: Source Audio. Hacker: Heavy Drone FX | | Join Date: Aug 2006 Location: Spokane, WA. | | | Says that Spotify is "not available in my country". My country being of course the land of the free. |
05-31-2009, 01:19 AM
| | The Lowdown Diggler | | Join Date: Apr 2006 Location: Huntington Beach, CA | | | What album did you lose? |
05-31-2009, 01:29 AM
| | No need to ask, he's a smooth... Moderator | | Join Date: Mar 2005 Location: West Midlands UK | | Quote:
Originally Posted by MakiSupaStar What album did you lose? | One that I would never dare to admit to owning in a public forum.    You have a PM.
__________________ Quote:
Originally Posted by SBassman |
Last edited by bassybill : 05-31-2009 at 02:01 AM.
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05-31-2009, 07:48 AM
| | Registered User | | Join Date: Jul 2008 Location: Eh? | | Go West - Village People? 
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Originally Posted by tom once dead Also to prove my Australianism, I've been stung by an irukandji jellyfish before, while snorkelling at an island looking at stingrays. | | | Thread Tools | Search this Thread | | | | 
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