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06-08-2011, 12:07 PM
| | | | Ken Smith and customer service ?
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Hi everyone,
I just have an experience with the Ken Smith customer service, I have one KS burner da5, and one pot in the electronic is broken. I ask for the customer service to pay for a new one, it seems to be 10$ but they ask me 100 $ for shipping !
I'm in France
I'm not sure it's really fair, I bought a lot of time some musical stuff in USA and never pay 100$ for a pot. For strings I pay 5$, so I don't think a pot weight more.
sorry for my english...
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-Mayones Elegance 6 cordes - Luthman Natural fretless - Jazz Bass Deluxe V - Upright Ns Design
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06-08-2011, 12:18 PM
| | Registered User | | Join Date: Jul 2008 Location: Lighthouse Point, FL | | | Maybe they thought you'd send the whole bass to be repaired. |
06-08-2011, 12:26 PM
|  | One lab accident away from being a supervillain | | Join Date: Aug 2006 Location: Powder Springs, Ga | | Quote:
Originally Posted by Rebop  Maybe they thought you'd send the whole bass to be repaired. | That would make sense.
Besides, why go through Smith if you just need a pot?
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06-08-2011, 12:32 PM
| | | | no they really understand that I just need a pot,
it's a special one, can't find it in France
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06-08-2011, 12:43 PM
| | One lab accident away from being a supervillain | | Join Date: Aug 2006 Location: Powder Springs, Ga | | | Now I'm curious. What's so special about this pot?
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06-08-2011, 01:01 PM
| | Registered User | | Join Date: Jul 2008 Location: Lighthouse Point, FL | | Quote:
Originally Posted by PSPookie Now I'm curious. What's so special about this pot? | It'll make ya' see stars, maaannnn...  |
06-08-2011, 01:01 PM
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06-08-2011, 01:06 PM
| | Registered User | | Join Date: Feb 2005 Location: Edinburgh & Dundee, Scotland | | | If the bass is under warranty, you won't be able to warranty repair yourself!
What is the pot you are looking for (value and taper), chances are someone can find you one off the shelf.
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06-08-2011, 01:15 PM
| | | | it the same that is on the right part of the pictures
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06-08-2011, 01:32 PM
|  | Registered User | | Join Date: Sep 2007 Location: Philly | | | Looks like the pot is intergrated into the board. Ken will send you that circuit but he wont pay for overseas shipping. It's all about the money.
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06-08-2011, 01:37 PM
| | Registered User | | Join Date: Feb 2005 Location: Edinburgh & Dundee, Scotland | | Quote:
Originally Posted by tournesol74 it the same that is on the right part of the pictures | But what are the values of the pot? What is it's resistance and taper (and shaft size)?
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06-08-2011, 01:45 PM
| | | It's written on it : TB100K 7orT
here is some good pictures :  
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Last edited by tournesol74 : 06-08-2011 at 01:48 PM.
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06-08-2011, 01:56 PM
| | Registered User | | Join Date: Feb 2005 Location: Edinburgh & Dundee, Scotland | | | If you are sure that it's the pot that is at fault? It'll be a 100K pot of some variety. You could desolder it from the preamp and find someone with a multimeter, sketch out the taper.
But as you don't sound 100% confident with electronics, it's probably easier biting the bullet and paying for the entire replacement.
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06-08-2011, 01:58 PM
| | One lab accident away from being a supervillain | | Join Date: Aug 2006 Location: Powder Springs, Ga | | | Ah, I see now.
FWIW, a regular pot of the correct value (100k Ohm, I suspect) connected with wire to the PCB will also work.
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06-08-2011, 01:59 PM
| | One lab accident away from being a supervillain | | Join Date: Aug 2006 Location: Powder Springs, Ga | | Quote:
Originally Posted by i_got_a_mohawk If you are sure that it's the pot that is at fault? It'll be a 100K pot of some variety. You could desolder it from the preamp and find someone with a multimeter, sketch out the taper.
But as you don't sound 100% confident with electronics, it's probably easier biting the bullet and paying for the entire replacement. | +1
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I'd much rather be the least talented Beatle than the most talented Foo Fighter.
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06-08-2011, 02:04 PM
| | | | as you can see on the first picture, it's broken, so I just need a new one to solder on the board
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06-08-2011, 02:18 PM
| | Registered User | | Join Date: Feb 2005 Location: Edinburgh & Dundee, Scotland | | | So you aren't talking of the one that is the center of the later pictures you took?
What are the values of the one that broke off, and does it just look the same as the one in the other picture?
Also, have you soldered before?
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06-08-2011, 02:25 PM
| | | | what do you mean by values ? sorry my english is not so good. i's exactly the same than the one in the last pictures
I 'll ask for a friend of mine who is a professional for solder
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06-08-2011, 03:29 PM
|  | Layin' Down Time
Endorsing Artist: Roscoe Guitars Moderator | | Join Date: Apr 2000 Location: Omaha, Nebraska | | | There's already a thread about this in the correct forum (Pickups and Electronics), and this one doesn't belong in OT.
Thread closed.
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