A new all time low for FedEX I refuse to use them any more

ibanezcollector · #1 10-06-2008, 06:57 AM

Ok so I am shipping a package to Baird here on the forums.. Its to Canada so I fill out all the paper work.. And they pick the item up and return it the next day for insufficient paperwork.. So I get the paperwork and the FedEX guy takes the package back.. Next day I get it back again saying insufficient paperwork but it doesnt say what I need..

I call FedEX and their about as useless as useless can be so I cancel the shipment and say screw it ill ship USPS..

So now I am getting billed $78 for the shipment even though they never delivered it..

So I called and told them what the heck are you doing, they said the package was signed for and delivered.. I said take a look at the signature you dolt it was returned to me, thats my Signature.. They said then package was delivered.

They refuse to refund me the $80 and now this bass is going to cost me $180 to ship.. For a $300 bass...

God it feels horrible to get it with no vasoline..

FedEX is Banned by me they can kiss my butt, so can UPS.. If someone doesnt get their act together I dont know how im going to ship anymore..

dave64o · #2 10-06-2008, 07:57 AM

I just had a crappy experience with FedEx last week as well. They have some unusual policies and are have limited pickup hours so they're just not at all convenient so my bass I just bought here sat for a few days until I squeezed in a half hour drive to get there on Saturday morning.

I've always shipped UPS and never had any problems. I never had any issues with purchases shipped to me by UPS, too. Based on my experiences with both, I'll stick with them.

mrpackerguy · #3 10-06-2008, 08:03 AM

I posted a thread below, how I've been getting screwed by them as an account holder, no less. Extra add-on fees were being added to my account well after the delivery to include "gas charges" "delivery fees". In one instance, a bass that would normally ship for $35 at the counter ended up costing me $135 with the add-on fees.

I've cancelled my account.

RS · #4 10-06-2008, 06:50 PM

Sorry to hear Brett. If you charged it, dispute the charge.

RS

nickn · #5 10-06-2008, 07:10 PM

Man, that's horrible. Hopefully you can get your money back eventually.

Quote:

Originally Posted by dave64o

I just had a crappy experience with FedEx last week as well. They have some unusual policies and are have limited pickup hours so they're just not at all convenient so my bass I just bought here sat for a few days until I squeezed in a half hour drive to get there on Saturday morning.

I've always shipped UPS and never had any problems. I never had any issues with purchases shipped to me by UPS, too. Based on my experiences with both, I'll stick with them.

+1, never had a bad experience with UPS.

standupright · #6 10-06-2008, 07:13 PM

i had a similar problem trying to ship something fedex out of country. the guy brought the damn thing back 5 times before i quit.

if you paid with your credit card, contest the charge as service not rendered. that's what i do, and have never had a problem having the charge removed.

fenderhutz · #7 10-06-2008, 07:20 PM

Never had an issue with DHL. Ever.

Disco_Gee · #8 10-06-2008, 07:26 PM

Quote:

Originally Posted by RS

Sorry to hear Brett. If you charged it, dispute the charge.

RS

Yeah I agree. They are giving you the royal screw job. I wouldn't settle for it, personally.

One way or another, I'd get my $80 back.

iamlowsound · #9 10-06-2008, 07:29 PM

Post is the way to go.

lowsound

steve21 · #10 10-06-2008, 07:38 PM

USPS is decent.

DigMe · #11 10-06-2008, 08:23 PM

I've had nothing but positive with FedEx and lately I've used them probably once a week.

bc

snappytom · #12 10-06-2008, 08:55 PM

Quote:

Originally Posted by fenderhutz

Never had an issue with DHL. Ever.

+1 .... and they are usually cheaper than UPS or Fedex

syciprider · #13 10-06-2008, 09:06 PM

FEDEX always does the job for me.

UPS OTOH...

Unrepresented · #14 10-07-2008, 12:32 AM

Quote:

Originally Posted by fenderhutz

Never had an issue with DHL. Ever.

You are in a very small minority. They're generally regarded as the option you take only if time and the shipment getting to its intended recipient are low on your priority list.

bongomania · #15 10-07-2008, 12:50 AM

FedEx is on my s#!+ list too. They ran me through a red-tape nightmare one time that I'll not forgive. UPS has had their share of problems, but not as bad as my experience with Fed Ex. USPS is the way to go whenever possible.

Stumbo · #16 10-07-2008, 12:54 AM

Call back and speak with the highest manager you can get. Explain the situation.

Or write directly to the Worldwide Senior Management: I'd pick Mr. Logue.

Frederick W. Smith
Chairman, President and CEO
FedEx Express
David J. Bronczek
President and CEO
William J. Logue
Executive Vice President - Operations and Systems Support
Michael L. Ducker
Executive Vice President – International
Cathy D. Ross
Senior Vice President and Chief Financial Officer
R. Larry Brown
Senior Vice President and Chief Human Resources Officer
Rush O’Keefe
Senior Vice President and General Counsel

FedEx Office
Three Galleria Tower
13155 Noel Road, Suite 1600
Dallas, TX 75240
214.550.7000