Originally Posted by SoonerMatt
That's one thing I'll never understand. They only see their user base as a cash cow yet they have hands down the best customer service I've seen.
As for the topic at hand, unless you're seriously invested in the iUniverse it would be much better to use a better media player (foobar, winamp, etc) and a non-Apple mp3 player.
Treating people well through their CS is a good way to retain customers. I use AppleCare fairly often and I don't think I have had a bad experience. I wish I could say the same about some of the other companies.
AppleTV works great for this- I was working with three of them in one house with iPad, iPhone and iMac as sources for iTunes music and the iMac's Home Sharing set up to the media cound be played on the AppleTVs. If more than one AppleTV is in the network, each can stream from the same computer simultaneously, too.