sony sucks

[varunkapahi]

i bought these earbuds on 19th october last month. they sounded awesome and i took a lot of care to not to physically damage them or anything..... i had paid 3/4ths of my monthly allowance to buy them so i was always very careful and no doubt they sounded awesome. and then today i put 'em on and i notice something is funny with the left bud. ok so i check... hardly any sound coming from it!
so am worried but i check my ipod with other earphones and the ipod is fine so i check these sony ear buds and yes the left one is almost dead holy crap! i cant believe this its not even been 40days dang! sad man insanely sad

ok so i call up the sony world showroom i'd bought them from and they tell me there is no warranty on any accessories. WHAT? yes so there goes my two months of saving up. i've been told they wont even repair it for some cash. i hate you sony (
sick business ethics they have that they wouldn't even friggin repair them for me.

http://www.sonystyle.com/webapp/wcs/...52921665371453

[Selta]

These should be covered under warranty, I believe. I know their headphones/earbuds do have a warranty - being international might change it, but I doubt it.
I'd suggest contacting SONY directly.
I would start here:
http://eservice.sony.com/webrma/web/index.do

[varunkapahi]

i'd be contacting sony's customer care tomorrow again i tried today and couldn't even get through to their representative

[MysticMichael]

Dude, I feel your pain. Several years ago I bought an expensive Sony Walkman (this was pre-MP3 player days)...which promptly broke within a matter of a few weeks. No harsh treatment from me - it just stopped working.

When I brought it into my local Sony "service" center, I got the very same song & dance: they would not replace, they would not repair. Period.

So it looks like if you purchase any Sony product - and if (when?) it malfunctions - you're on your own. I'm done with Sony.

MM

[username n/a]

One times a bought a Sony CD player, yeah its broken now. Thanks a lot Sony.

[Selta]

I own two pairs of MDR-7506s.
One pair is broken thanks to being abused by the airlines in a checked bag. Lesson learned from that.
The others are mostly brand new.
I fixed the broken part on the other ones, and have two sets of mostly killer over ear cans.
I enjoy their headphones. I like them better than my HD280s, actually.

[Joe Nerve]

I have a radio shack Technics stereo reciever from the late seventies that's been used pretty much every single day since it's been purchased and still funtions perfectly except for one scratchy button that I don't use anyhow.

I believe Technics is out of business and Sony is a multi billion dollar enterprise.

Hmmm... I wonder if this has anything to do with it? I'm pretty sure anything I ever bought from Sony eventually broke. On it's own.

Greed is a powerful thing, and I do believe it's one of the roots of all evil. I am 100% certain their products are designed to eventually fail. Sometimes I guess they screw up and it fails a little earlier than planned.

[varunkapahi]

even if i am able to get something done about this, yes i am heading to the consumer court here if sony doesnt care. i wouldnt ever be buying sony again

[DWBass]

IMHO, Sony makes disposable products!

[GeneralElectric]

I own a Sony Vaio laptop and the touch mouse has a broken button (which I blame on CoD4. Don't play shooters with a touch mouse!) on it. I never bothered getting it repaired as I use a USB wireless mouse nowadays most of the time.

However, shortly after getting my computer, it crashed (thanks Vista) and I tried to reinstall Windows Vista. It didn't work, infact, it kept getting errors. I called up Sony, several times to fix the problem. Apparently, I can only use the Sony version of Vista on my computer?!

So either I'd have to spend $20 on a reboot disk or send it in for free, under warranty, to be repaired.

I got it repaired.

But I hated their customer service representitives with a passion, they were rude and disrespectful. Your best bet is to not use the phone for this, and use the online reps. That was the only way I got anything done, probably because everything we did was recorded.

One question I'm dying to ask varunkapahi, in America, when we use the phone to call Customer Service, we usually get an Indian guy. Do you guys get Americans when you call?

[MJ5150]

Great. I bought some last month. Now I'm worried mine will break too.

-Mike

[varunkapahi]

Originally Posted by GeneralElectric

One question I'm dying to ask varunkapahi, in America, when we use the phone to call Customer Service, we usually get an Indian guy. Do you guys get Americans when you call?

no we get Indians too. India has way way way too many call centers running now. the sector is BIG and still doing well but i think it peaked a little more than a year back or so. but still i think they can the whole worlds calls lol

[James Hart]

Originally Posted by Joe Nerve

I have a radio shack Technics stereo reciever from the late seventies that's been used pretty much every single day since it's been purchased and still funtions perfectly except for one scratchy button that I don't use anyhow.

I've got a 70s Sony that is in similar use / shape. I am ready to have it serviced (mid 70s production, never been serviced)... but it still sounds better then 90% of the new crap that has come out for the last 20 years.

[Baryonyx]

Of course Sony suck! Have you even seen the PS3? What a heap!

[varunkapahi]

on side note when my brother got his PS2 the controllers broke down pretty quick and their replacements too. and yes he had to BUY the replacements and then the reading lens in the PS gave up so well end of the story :-/

[Baryonyx]

Yeah, I think I got through about 4 PS2's back in the day.

[James Hart]

Hmmm.... my PS2 is still alive and kicking (though it's due to be replaced by a current console). Never had any issues with it. The Wife and I spent A LOT of hours gaming on it (and the PS1 that we had before it).... had it since about 6 to 9 months after the platform was released

[Selta]

Originally Posted by James Hart

Hmmm.... my PS2 is still alive and kicking (though it's due to be replaced by a current console). Never had any issues with it. The Wife and I spent A LOT of hours gaming on it (and the PS1 that we had before it).... had it since about 6 to 9 months after the platform was released

Both of my PS2s are still kicking, and I love my PS3 as well. Haven't had an issue with them.

It's cool to bash SONY. Like Microsoft.

[Croox]

sony is very hit or miss. my PS2 is from Launch day. mine is the only survivor out of the 5 of us that waited in line for them

sony car audio? CRAP
home theater stuff? decent

I got a set of Sony headphone cans and thy are great. I've never had luck with earbuds of any brand. my zune ones are holding up pretty good so far.

[GeneralElectric]

I have had a lot of Sony head phone cans and they don't crap out, they plastic just breaks.