Stupid is as UPS does

[Dave Grossman]

Just think about the ramifications of this story!
http://www.wftv.com/news/15554110/detail.html

That could have been one of our basses!

- Dave

[Gard]

Lost packages happen.

It is incumbent on the SHIPPER to confirm the package delivery, and initiate investigation quickly. They knew for TWO WEEKS that the records were missing before they filed the claim, so the biggest offender is the hospital (which my ex-wife worked for at one time, and this does NOT surprise me on whit), not UPS.

I'm not defending UPS, they've done more than their fair share to P!$$ me off, both as a shipper and receiver, and I'm in the middle of a mess with them as I type. That said, I was diligent and immediately filed a lost claim when the package didn't arrive where it belonged.

Now, they're makin' me pretty irritated with my claim, but part of it is my own fault (always make sure to properly insure your package! ), however they ain't exactly beatin' a path to my happy place in addressing the issue.

[msquared]

Originally Posted by Gard

(always make sure to properly insure your package! )

This cannot be emphasized enough.

[Dave Grossman]

Originally Posted by Gard

Lost packages happen.

It is incumbent on the SHIPPER to confirm the package delivery, and initiate investigation quickly. They knew for TWO WEEKS that the records were missing before they filed the claim, so the biggest offender is the hospital (which my ex-wife worked for at one time, and this does NOT surprise me on whit), not UPS.

It's one thing to lose a package. It is another thing to then turn around sell that package to someone else.

That's right, if UPS can't figure out who a package belongs to because the label is missing or something, it will eventually get sold.

It seems to me that they should have records of the contents of lost packages and should be able to figure out who a lost package belongs to.

They probably just end up keeping most packages they can't deliver and only sell the ones they don't have a use for.

They should have realized that the contents of the package contained personal information and not sold it. They should be sued for this debacle.

- Dave

[Gard]

Originally Posted by Dave Grossman

It's one thing to lose a package. It is another thing to then turn around sell that package to someone else.

That's right, if UPS can't figure out who a package belongs to because the label is missing or something, it will eventually get sold.

It seems to me that they should have records of the contents of lost packages and should be able to figure out who a lost package belongs to.

They probably just end up keeping most packages they can't deliver and only sell the ones they don't have a use for.

They should have realized that the contents of the package contained personal information and not sold it. They should be sued for this debacle.

- Dave

This is exactly why I'm ticked off at them: where is my package? It's BIG, an unusual shape, and no one could have just pocketed it and walked out with it - so WHERE IS IT?

I'm getting nothing but run around.

They better take me to my happy place soon, or someone else (FedEx) will be carrying a LOT of packages soon.

That said, the hospital should have been much more aware of where sensitive documents were at ALL TIMES, and they are absolutely liable as well as UPS, I think more so.

[Bryan316]

"UPS has developed a very extensive and technologically advanced system for trying to identify and locate missing packages," Dan McMackin said. "And yes, we do inspect every shipment deemed to be overgoods. All sensitive shipments are treated with confidentiality and disposed of properly."

And I laugh obscenely loud and for a loooooong time.

[peterbright]

I love the quote: "Dead people don't usually inspect their credit reports." Doh