TB members lying about transaction

pedulla-2007 · #1 09-05-2009, 09:19 PM

With respect to all TB members, I would like to know if positive feedback is in order when a fellow member lies about when he is going to ship an item, after he has already received your money?Am I being hard to get along with, or if a member promises to ship an item on wednesday, and finally ships the item on Sunday, would you be angry? Is a man as good as his word, or am I being inconsiderate, when he says he is too busy working to ship. All of my transactions on Ebay take 5 days max. Please bass brothers correct me if I am wrong. I received a Sadowsky bass from TB member in the middle of typhoon season in Florida by air freight in 3 days, because ground freight was flooded. I will always have the greatest respect for this member. Is'nt it great to be able to depend on someone to do what they promised to do? I need direction here.

mike_v_s · #2 09-05-2009, 09:35 PM

I work a lot and it can be very hard to get away from it to do anything during the day. On top of that, it can be unpredictable when an urgent project will be handed to me. With that in mind and not knowing the details of either side of this transaction, I'm inclined to say cut the guy some slack.

You said he "lied". There's a difference between planning on sending something when promised and being unable and flat out not planning on sending it. Until you know for sure which is the case, I'm not sure it's right to accuse the guy.

Mike

SpamBot · #3 09-05-2009, 09:51 PM

What I'd do depends on that person's attitude. If he/she was quick to let me know they'd be shipping late, was apologetic, and courteous, I would leave good feedback.
If the person was a flake........... no.

Then again, what do I know, I'm not a supporting member

**Bryan R. Tyler** · #4 09-05-2009, 10:01 PM

Mike_v_s is right on the money. I've shipped things later than I stated I would because sometimes things just come up. He also only shipped it four days late (who's open to ship on Sunday?

)- if it was such a life or death difference to you to get it just four days late, then you probably should have stated that before buying it. You got your item, I presume it's in the described condition, and you got it pretty much on time- what's to complain about?

WorkinOnIt · #5 09-05-2009, 10:54 PM

I've only made one purchase on TB, but I seem to remember you could also give a 'neutral' rating instead of the positive/negative. I might be wrong on that.

Totally subjective thing I guess. 4 days to some might sound like nothing, as they might buy/sell all the time and already have 10 basses. But for folks new to the hobby and excited about that new purchase would see 4 days as major buzzkill. A ho hum attitude about timely shipping from the seller would not sit well in this case.

Quick turnaround and timeliness are part of the overall transactional experience. If they did not ship when they SAID they were going to ship is just not right. Sorry. Maybe I am a hard-***, but I would give a neutral at best for dragging their feet for 4 days. If you are too busy working, then a seller should have a plan B for getting it shipped timely - i.e. get someone else in the household to take it to the shipper. Or, at the very least keep daily PM communication going so the buyer is not left hanging and wondering. It's all about managing expectations. IMHO.

Hollow Man · #6 09-05-2009, 11:10 PM

Agreeing with the general consensus here... it's less about the delay and more about how he/she handled it. I pride myself on shipping VERY promptly after payment, but it does happen that although I tell a buyer I should be able to ship the next day, sometimes life happens and I'm unable to. I always send an apologetic PM as soon as I'm able, and then do what I can to get it out at the first available time thereafter. So far, no complaints.

Unless you honestly think he's tried to pull something over on you, just don't leave any feedback at all and make a mental note to not deal with this TB'er again. Not every transaction that isn't perfect warrants negative feedback.

LCW · #7 09-05-2009, 11:30 PM

That is not right , you ship the day you get paid if possible and at latest the next day, unless otherwise stated. I have only sold 4 items here but thats what i have done , of course the exceptions are if its a weekend and they cant ship.

**Bryan R. Tyler** · #8 09-05-2009, 11:33 PM

Quote:

Originally Posted by LCW

That is not right , you ship the day you get paid if possible and at latest the next day, unless otherwise stated.

There is no required time that the seller has to ship by for the TB classifieds.

pedulla-2007 · #9 09-05-2009, 11:35 PM

I guess I am being childish. Anxiety has a way of taking over sometimes. In my job, there is no margin for error, and mistakes made by an employee are subjected to automatic discipline with time off . Upon my sons return from Behren,Iraq, he tells stories of American soldiers risking their lives on a daily basis. He tells of being able to depend on his fellow men explicitly. I guess I have used this as a guideline in my life because I am so proud that I raised a son that made it back alive. You gentlemen are probably right, there was no blood lost here, but as you get older you try to manage your disappointments to as few as possible, and surround yourself with the ones you trust. As always you guys are wise beyond your years, and I enjoy calling upon you for direction. Almost all my bass brothers are very objective. Thanks!

MakiSupaStar · #10 09-06-2009, 12:53 AM

Yeah. It could be worse. You still got it I'm the end. I'm still waiting on three victory six packs that I won back in June. One dude even took a picture of the beer he intended to ship to me but it never arrived. I'm so parched I might have to start digging a well.

rcarraher · #11 09-06-2009, 01:11 AM

Quote:

Originally Posted by pedulla-2007

With respect to all TB members, I would like to know if positive feedback is in order when a fellow member lies about when he is going to ship an item, after he has already received your money?Am I being hard to get along with, or if a member promises to ship an item on wednesday, and finally ships the item on Sunday, would you be angry? Is a man as good as his word, or am I being inconsiderate, when he says he is too busy working to ship. All of my transactions on Ebay take 5 days max. Please bass brothers correct me if I am wrong. I received a Sadowsky bass from TB member in the middle of typhoon season in Florida by air freight in 3 days, because ground freight was flooded. I will always have the greatest respect for this member. Is'nt it great to be able to depend on someone to do what they promised to do? I need direction here.

I think it really depends. I know for me, it can be hard to get to UPS or FedEx to ship something. But I wouldn't tell you its shipping On Wednesday and not ship it until Sunday unless I had something get in the way. Did he communicate that he was unexpectedly not able to get it shipped because of work commitments or some such? Or did he just not talk, update you on when it would ship? Slow returning e-mail, or seeming to dodge you? If so, I would think that indicated foot dragging on his part, and he felt guilty about it and then the onus would be on him. But, if he had a legitimate reasons for not getting it shipped, well, really a few days aren't out of line.

Then again, maybe there was a trust issue between the two of you. Perhaps he felt uncomfortable shipping until he knew the money was good. Still, even if he felt this way, he should have said to you something like, "Look man, I'm just being careful here as the item is quiet valuable. And its not you, I'd feel this way doing business with anyone I didn't know for a stretch of time, and a few that I do. But I'd feel more comfortable if we gave it a day or two for the check to clear." I find that most people will be understanding if you are just straight with them, even if they aren't exactly happy, they'll understand..

LCW · #12 09-06-2009, 02:05 AM

Quote:

Originally Posted by Bryan R. Tyler

There is no required time that the seller has to ship by for the TB classifieds.

I never said there was thats just common courtesy. Its there item when you get paid , that means ship it whne you get paid .

pedulla-2007 · #13 09-06-2009, 02:44 AM

I kinda think it is a trust issue with all people. In speaking with Paypal on the phone, funds paid immediately after an auction or sale, are at your immediate disposal to buy other things,pay bills, or forward to your bank. I think most people are un-aware of this, or just feel better when funds are in their account, to send your purchase. The way paypal poses it to me is that the item ceases to belong to the seller and should be sent immediately the following day.You have nothing of theirs, and they should have nothing of yours. Also mentioning that the level of professionalism variates from person to person. I mentioned that most sellers are very accommodating till they get your money. Item not received can be filed after 7 days, if seller in not communicative. I spoke with the TB seller minutes after he posted to tell him that I wanted the item on monday. He pm'd me back to say that he could not ship until wednesday. I thought to myself, why is he posting on a monday if he can't ship till wednesday. I then told him that I would pay him on wednesday, thinking he would move on to another buyer. His return answer was that he would consider it sold to me. Being a man of my word, I paid him on tuesday, and that was the end of communication till sunday, when I received notification of item being received for shipping on sunday . I emailed him and said I have documentation that says you will ship on wednesday. He answered back that he been busy with no apologies. Total transaction time was 10 days. Whenever I sell an item it goes out the next business day. I guess professionalism is a subjective issue, but the most important thing is that I received it. HOW GOOD IS YOUR WORD?

JonathanD · #14 09-06-2009, 05:24 AM

See my 1 negative feedback. It is because I left someone negative feedback and that made them mad. Good luck.

coreyfyfe · #15 09-06-2009, 06:11 AM

Quote:

Originally Posted by pedulla-2007

I kinda think it is a trust issue with all people. In speaking with Paypal on the phone, funds paid immediately after an auction or sale, are at your immediate disposal to buy other things,pay bills, or forward to your bank.

Paypal funds are at your immediate disposal to pay stuff that accepts paypal, but it takes 3-4 days to transfer from paypal to a bank account. While you can pay for USPS shipping directly through the paypal site, you need to know exact dimensions and can't pay for extras like boxes, packing materials, etc (or maybe you can get this stuff online? I'm not really sure). If said seller was selling due to financial hardship, it would not be inconceivable that they didn't have the money to ship until the transfer cleared, thus they said they could ship wednesday, assuming the money would move quickly, but could not until saturday when the money was actually there.

JimB52 · #16 09-06-2009, 06:29 AM

If I was selling due to financial hardship, I would probably wait until the funds were in my bank account to ship, but I would inform the buyer there was a delay.

**HeavyDuty** · #17 09-06-2009, 07:10 AM

And sometimes Paypal puts a hold on the money. I would never expect shipment before the money clears Paypal.

mike_v_s · #18 09-06-2009, 07:18 AM

Quote:

Originally Posted by pedulla-2007

I spoke with the TB seller minutes after he posted to tell him that I wanted the item on monday. He pm'd me back to say that he could not ship until wednesday. I thought to myself, why is he posting on a monday if he can't ship till wednesday.

Sounds like you went into this not trusting him. I can think of a hundred reasons he'd be posting on monday and not able to ship until wednesday. I don't even question that kind of stuff. If I want the item earlier, then I move on to another seller.

Mike

mike_v_s · #19 09-06-2009, 07:19 AM

Quote:

Originally Posted by HeavyDuty

And sometimes Paypal puts a hold on the money. I would never expect shipment before the money clears Paypal.

+1

While I normally mention that I won't be shipping until the funds clear, I just assumed this was good business and a known practice.

Mike

madbassplaya · #20 09-06-2009, 07:23 AM

Quote:

Originally Posted by mike_v_s

I work a lot and it can be very hard to get away from it to do anything during the day. On top of that, it can be unpredictable when an urgent project will be handed to me. With that in mind and not knowing the details of either side of this transaction, I'm inclined to say cut the guy some slack.

You said he "lied". There's a difference between planning on sending something when promised and being unable and flat out not planning on sending it. Until you know for sure which is the case, I'm not sure it's right to accuse the guy.

Mike

I agree here.

I work nights and sleep during the day. Sometimes my alarm doesn't wake me up when i set it. If something happens that I don't get an item shipped, I try to get in contact with the buyer to explain why.

I sold some strings a few weeks ago and the tber pm'd me about not recieving them. I had been sick and asked my roomate to ship while I was out of town at the doctor, well, my roomate forgot so I apologized and got them shipped ASAP!

It's all in how you handle it.