UPS Lost/Stole my Carvin amp
 

I bought myself a Carvin MB10 at the very beginning of January this year. Such an AMAZING little amp. It's the best investment I feel I've made in a long time. Well anyway, School was starting up and I flew back to the city and had my amp shipped from home via UPS. Well at this new apartment I'm moved into, the landlord will not allow us to post notices in the window at the building's entrance to inform the postman what needs to be done. So I get an "info-voice" from UPS hanging on the window saying they attempted their first delivery and the next attempt would be made the next day from 2:00-5:00pm. Here's where it gets ridiculous.

At 12:30pm the day of the second attempted delivery (an hour and a half earlier than they said they would deliver it at the earliest), I found another info-voice saying they tried to deliver it at 11:30am and would attempt the next delivery the following Monday from 11:00am-2:00pm. So I meet the UPS guy on Monday and finally get my packages; but only to my own dismay. The order had two packages, one was the Carvin in its own box, and the other box was full of random crap I'd need in a new apartment like plasticware and towels. I ONLY GOT THE BOX FULL OF CRAP! NO CARVIN ANYWHERE! I asked him where the other box was and he said he had no idea, he only had the one in his truck.

I get online and type in the tracking number specific to the box with the Carvin in it and it said the following: "First delivery attempted. Second delivery to be attempted." So I call UPS and all I get is an automated service that helped me in absolutely no way. So I paid a visit to my local UPS store. They told me to call the number back and repeat the word "agent" until I got ahold of an agent. I asked her why she couldn't help me and she told me all she's paid to do is take packages, print labels and make sure they get on the truck.

I call the number back and repeat agent 3 times until I get put on a holding line where I wait 5 minutes for an agent. Once I get ahold of one, I tell her my story and she connects me to the "local" package storage hub, where I then repeat my story to another service representative. She says she'll look into it and give me a call tomorrow.

She calls me and tells me that they it has been lost and that I need to call the UPS store it was shipped from and have them begin an investigation. So I call them, explain my story AGAIN (and as you can tell, it's getting pretty long by now). So they begin an investigation.

Now this is just me being me, I make sure I call that store, the local hub in MA, and the customer service line everyday and let them know I still exist and they still have unresolved issues with me. I also had $100 down on insurance and never got it back (even as I write). So a week after the investigation ended, I'm still having daily phone wars with multiple UPS outlets about either:

A) Finding my bass amp and getting it back to me,
B) Finding the name(s), phone number(s) and address(es) of the guy(s) who was/were driving the truck on the day(s) of the first and second attempted deliveries, OR
C) At least getting my insurance money, if not
D)Getting reimbursed for the value of the amp, the UPS shipment and the insurance money.

Moral of the Story:
At this point I just really hate UPS and really miss my Carvin. :bawl::rollno::scowl::hmm::confused::crying::mad: :help::atoz:

They don't call UPS "oops" for nothing.

It may not have been the driver- a lot of people handle each package and if the box had anything that clearly shows what's in the box, they're not supposed to leave it without personal contact or the recipient signing the back of the missed delivery slip. If they scanned it at the time of delivery, it could have been taken from where it was left.

You can have packages delivered to a UPS store. There's nothing that says you have to use your own address and when a valuable iten is being shipped, it's not a good idea to have it delivered when you're not home.

I don't know why or how people have so many problems with UPS- I have had none when I packed the items and the only times anything was damaged, it was due to bad packing.