|  | | 
09-20-2008, 03:40 AM
|  | No need to ask, he's a smooth... Moderator | | Join Date: Mar 2005 Location: West Midlands UK | | | Your Golden Rules for excellent customer service?
Sign in to disble this ad
Based on your own experiences, what advice would you give to an organisation, big or small, who asked for your opinions on how they could really be amongst the very best in this respect?
Just curious is all.
__________________ Quote:
Originally Posted by SBassman  | |
09-20-2008, 03:58 AM
| | Registered User | | Join Date: Feb 2006 Location: Kent UK | | | Employ me, I need a job and I have 15 years customer service experience...;-)
Advice...
Be transparent, show respect for customers and give good value. |
09-20-2008, 04:07 AM
| | No need to ask, he's a smooth... Moderator | | Join Date: Mar 2005 Location: West Midlands UK | | Quote:
Originally Posted by thefruitfarmer Be transparent, show respect for customers and give good value. | Sound advice in a nutshell.
I'll let a few more folks chime in and then I'll start to vent. 
__________________ Quote:
Originally Posted by SBassman | |
09-20-2008, 04:23 AM
| | Registered User | | Join Date: Feb 2006 Location: Kent UK | | Quote:
Originally Posted by bassybill
Sound advice in a nutshell.
I'll let a few more folks chime in and then I'll start to vent. | Thanks.... 
Checks appearance in mirror, straightens tie and prepares to compose manner to give attention to screaming punter and give heartfelt and genuine apology. Prepares back up plan in case said punter feels the professional apology is not enough (remembering that bosses do not wish for anything to be given away at all) and anything given to screaming and potentially litigatious customer has to be justified to spreadsheet watching boss......  |
09-20-2008, 05:32 AM
| | Registered User | | Join Date: Sep 2006 Location: Singapore | | Other than trying my best to meet the customer's demands without having to compromise my break times:
If my commission exceeds $2000. "Happy endings" are acceptable. 
__________________ Quote:
Originally Posted by john turner WIN. | |
09-20-2008, 06:09 AM
| | Registered User | | Join Date: Sep 2005 Location: Istanbul | | | In no way,whatever the reason is,you MUST NOT make a customer wait 2 months without contacting them on the subject and not replying to any of their mails etc.
You do this,you lose customers.FAST!
__________________ Quote:
Originally Posted by Relic Yes, you look like the pizza, dammit. Now get back to work!:D | Quote:
Originally Posted by macaroni tony You're a very handsome man :D | |
09-20-2008, 06:40 AM
| | | | Mistakes happen. Wrong stuff gets sent out/sometimes stuff breaks...
All of that is OK. Making it good when you screw up is what really matters.
If a company screws up, and does a good job of fixing it they earn respect. |
09-20-2008, 06:57 AM
| | Registered User | | Join Date: Mar 2005 Location: Brisbane, Australia | | | Be prompt in communications, if you say you're going to ring someone back do so, reply to emails within a few days and always be upfront with everything.
__________________
Lakland Owners Group #144 - The Australasia Bass Club #24 - Lakland Skyline JO5 -> Effector13 Soda Meiser+ -> Boss DD-3 -> Eden WT550 -> Schroeder 1212R
|
09-20-2008, 07:03 AM
| | Registered User | | Join Date: Sep 2008 Location: Sydney, Australia | | | Make sure your staff know their products. Nothing more frustrating than having to teach the person behind the counter about their own products... |
09-20-2008, 07:16 AM
| | Registered User | | Join Date: Jul 2004 Location: an ignore list near you | | Quote:
Originally Posted by thefruitfarmer Advice...
Be transparent, show respect for customers and give good value. | Agreed. I'd add "prompt service when applicable". I think transparency is the biggie for me and the one I tried to always convey when I was in the field, though. If a customer knows what is going on, they will forgive a lot of speed bumps in the sales process. I'm sure there are others, but I just woke up.
Mike |
09-20-2008, 07:24 AM
| | Registered User | | Join Date: Oct 2006 Location: Melbourne, FL | | | I believe "Don't let the engineers near the customers" works as well
__________________ Quote: |
Originally Posted by mike_v_s Do I even need to add that I once owned a blimp, thereby making my opinion more important than others? | |
09-20-2008, 09:32 AM
| | Registered User
General Manager, Roscoe Guitars | | Join Date: Mar 2000 Location: Greensboro, NC, USA | | (...taking notes... )
...good points here, particularly about always being tranparent, prompt in replying to questions and complaints, and doing everything (WITHIN REASON) to address any issue.
Those are the ones I try to live by.
__________________
Roscoe Guitars Factory Tour/GTG/Jimmy Haslip clinic June 16th!!! See Roscoe Forum for details!!!
|
09-20-2008, 09:33 AM
|  | Registered User | | Join Date: Jan 2007 Location: Harpers Ferry WV | | Listen. Even if it's the 400th time in a week you have heard the issue, treat it like the first. |
09-20-2008, 11:40 AM
| | | Quote:
Originally Posted by fitbass3p I believe "Don't let the engineers near the customers" works as well | Depends, geeks like me love to have someone explain all the tech and such in a realistic way.
__________________
"I have enough trouble playing bass and chewing gum at the same time." - Jeff Ament
Lefty Union Member #22 |
09-20-2008, 12:04 PM
| | Registered User | | Join Date: Oct 2006 Location: Melbourne, FL | | Quote:
Originally Posted by Human Bass Depends, geeks like me love to have someone explain all the tech and such in a realistic way. | You're in a very small minority, then. Congrats.
__________________ Quote: |
Originally Posted by mike_v_s Do I even need to add that I once owned a blimp, thereby making my opinion more important than others? | |
09-20-2008, 02:08 PM
| | Registered User | | Join Date: Feb 2006 Location: Kent UK | | | Awaits Bassybill's vent with eager anticipation and keen ear. |
09-20-2008, 02:22 PM
| | Registered User | | Join Date: Aug 2007 Location: sin city baby... | | | smile... (sincerely)
listen... (whole heartedly)
__________________
the space between are still notes...
|
09-20-2008, 02:22 PM
| | Registered User | | Join Date: Dec 2007 Location: NY, NY | | | Good customer service is cleaning up after herself and discreetly leaving my residence before dawn.
__________________ Quote:
Originally Posted by THand Really, what I keep thinking is:
put "getting drunk with GE" on bucket list:D | Taking parts donations for another Drunk Rock bass. FS/FT Montreux Little Buffer Ben Lindsey Jazz |
09-20-2008, 02:23 PM
| | Registered User | | Join Date: Jan 2007 Location: Harpers Ferry WV | | Quote:
Originally Posted by GeneralElectric Good customer service is cleaning up after herself and discreetly leaving my residence before dawn. |  |
09-20-2008, 02:24 PM
| | Registered User | | Join Date: Feb 2006 Location: Kent UK | | Quote:
Originally Posted by unclekebm smile... (sincerely)
listen... (whole heartedly) | have severe grovelling act ready in reserve.... | | Thread Tools | Search this Thread | | | | 
Posting Rules
| You may not post new threads You may not post replies You may not post attachments You may not edit your posts
HTML code is Off | | | |
