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  #1  
Old 12-31-2011, 04:22 PM
ric stave's Avatar
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Aguilar help...

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I have a Tonehammer I bought used... worked great, then all of a sudden, stopped - with new batteries or phantom power, the LEDs turn on, but no sound is passed thru.

I did a search to try to find info on repair, but everything I seem to find has to do with warranty repair work, which this is not.

Any suggestions or links?

Thanks.
~ric
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  #2  
Old 12-31-2011, 04:26 PM
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Even if it's not warranty work it wouldn't hurt you to drop a line to Marco or Dave at Aguilar. I had non-warranty issues with an AG 500sc and they were very helpful in getting me the info I needed. With a pedal, it may even be worth it to send it up to NYC.
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  #3  
Old 12-31-2011, 06:57 PM
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Marco is SUPER helpful. I wouldn't be surprised if they helped you out for little or no money...

Aguilar has some of the best customer service out there...
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Old 01-22-2012, 09:12 PM
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Just to bring closure to my experience, here's what happened:

I emailed Aguilar, told them what happened and asked what I should do to get my pedal fixed. Less than a day later I got a reply from Marco, who suggested I either take it to a local reputable tech or send it to Aguilar - I opted to send it home for a looksee. Marco gave me the shipping info and RMA #, and said it normally takes about 2 weeks for diagnosis and repair turnaround. I shipped the TH to them, and they received it on Tuesday last week - on Thursday I got an email from Marco saying the TH was fixed and ready to come back to me.

He said what caused the problem was incorrect positioning of the batteries - they were flopping around inside and knocked a component off the circuit board. He also sent me a pic attached that showed the correct battery placement - it was good to know, because that was how it came to me when I bought it used (with the batteries loose inside).

He also told me that it's not covered under warranty, but they wouldn't charge me for the repair, just that I'd have to pay for the return shipping.

I completely agree, Aguilar has some of the best customer service I've ever experienced!

I can't wait for it to come back to me so I can use it again - I know I'm going to have happy thoughts when I plug into it, and not just because it sounds great!

~ric
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  #5  
Old 01-24-2012, 06:54 AM
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Any chance you could share that photo from Marco?
  #6  
Old 01-25-2012, 04:19 PM
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Quote:
Originally Posted by fclefgeoff View Post
Any chance you could share that photo from Marco?

I'm trying - weird thing, it opened fine when I got it at work, I forwarded it to myself at my 'home' email, and the pic won't open - I'll have to print it at work and then scan it in at home to upload....

*sigh*.... technology.....
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  #7  
Old 01-26-2012, 06:01 AM
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Maybe now...

Let's see...
Attached Thumbnails
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Name:	TH Battery Location.jpg
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Size:	142.3 KB
ID:	247524  
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  #8  
Old 01-26-2012, 06:57 AM
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Thanks. I guess I was doing it right after all.
  #9  
Old 01-26-2012, 10:12 AM
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Quote:
Originally Posted by fclefgeoff View Post
Thanks. I guess I was doing it right after all.
As I will be from now on too...
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  #10  
Old 01-26-2012, 10:50 AM
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Doesn't surprise me. I've had things show up DOA due to a battery rampaging around the circuit board in shipping. Glad things worked out for you.
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