Amazing customer service from MXR/Dunlop

RichardCranium · #1 08-26-2011, 07:06 PM

Just wanted to give kudos to MXR/Dunlop for their awesome customer service.

A while back I had purchased an MXR Micro Flanger and loved the sound of it but it gave a volume boost when it was kicked in that I just couldn't adjust to.

Looking for some advice I e-mailed MXR to see if they had any suggestions. Imagine my surprise when they said to send it to them and they would re-configure it for me at no charge!

Despite it somehow making a detour to the moon and waiting a few weeks I got it back today. I couldn't be more satisfied it works just how I wanted it to at unity gain with no boost.

MXR went above and beyond the call of duty to take care of a customer and they are to be commended for their awesome customer service. I'm just one of the little guys trying to eek out a living playing bass and by no means a name pro but they made me feel like one.

I by no means expected them to do this for me and it only cost me a few dollars in shipping. If anyone on here is affiliated with them consider me a loyal customer for life!

4StringAxe · #2 08-26-2011, 07:13 PM

That's pretty cool. Maybe I should give them a call about my 105Q. It no londer disengages when I take my foot off it. Just a big low pass moan. And my local shop has no idea how to fix it. Anyway, that is a really cool deal for you.

dwh87 · #3 08-26-2011, 08:15 PM

Dunlop has great customer service. I emailed them a few months ago asking about the various plectrums they do. I got an email back asking for my address and was sent half a dozen to try out.

cybersnyder · #4 08-26-2011, 08:28 PM

Can't say good enough things about MXR.

Laurent · #5 08-26-2011, 10:08 PM

Same here; great products, great prices and great service.
Plus they're here in the USA not in Japan or China.

Vlad5 · #6 08-27-2011, 01:26 AM

hmmm... I've got the same problem with my micro chorus...maybe I'll drop em a line.

Munjibunga · #7 08-27-2011, 01:56 AM

One time I bought a used M-80 that had a broken battery cover. I emailed MXR and asked if they'd sell me one. They said no. I gave them my address and they just sent me a free one.

cybersnyder · #8 08-27-2011, 10:37 AM

Quote:

Originally Posted by Munjibunga

One time I bought a used M-80 that had a broken battery cover. I emailed MXR and asked if they'd sell me one. They said no. I gave them my address and they just sent me a free one.

Exact same thing happened to me. I was so impressed that I bought 5-6 more MXR pedals since then. So I guess that battery door wasn't quite free. Heh.

iamdenialNJ · #9 08-27-2011, 10:45 AM

Dunlop replaced my pork loin without hesitation. Great customer service! yeah!

pasta4lnch · #10 08-27-2011, 10:52 AM

Nice to see a relatively large company doing the right thing! Always been a MXR/Dunlop fan - use tons of their stuff . . .

IncX · #11 08-27-2011, 11:02 AM

Dunlop sent me screws for my straploks when i accidentally striped them.

great customer service...

4StringAxe · #12 08-27-2011, 02:35 PM

I e-mailed them about my 105Q ... lets see what happens. I'm not expecting them to fix it for free though, it is well past the warranty.

SoonerMatt · #13 08-27-2011, 02:41 PM

When the LEDs on my M-108 burned out they had me ship it to them, swapped the LEDs and gave me a new bypass switch, and shipped it back to me all on their dime. It was a pretty quick turnaround time, too.

Dunlop = ace

Vlad5 · #14 08-29-2011, 02:16 PM

Yeah, Derek (Dunlop tech support manager) got back to me in a day and gave me some good advice for checking on a possible impedance issue with my micro chorus setup. I'll check it out tonight and send him an update with my findings.

He's also shipping me some knob covers for my phase 90's, free of charge. All I did was ask him where I could find some. Makes me want to buy more Dunlop/MXR stuff (I have 7 of their pedals already)!

I realize some large companies also have this kind of customer service, but many others do not. Dunlop/MXR is reaffirming my faith in mankind (well, at least in corporations).

So yeah, I'm a big fan too!

4StringAxe · #15 08-29-2011, 02:56 PM

Just got a reply from Derek. My 105Q was fixed for free ... he told me what to check before sending it in. Turns out the little on / off switch in the heel of the pedal was sitting too low. Quick turn of the nut fixed it. He saved me a $50 fix it fee. Though this is something I should have been able to trouble shoot on my own, I must admit.

RichardCranium · #16 08-29-2011, 03:28 PM

Wow glad to see so many positive experiences with them. Next time I need a pedal I'm for sure buying another MXR.

Been wondering what the M-80 is like now that I'm over my Sansamp :rubs chin:

Vlad5 · #17 08-31-2011, 04:47 PM

After some guided testing, Derek has me sending my micro chorus to Dunlop for testing/adjusting. I should get the pedal back in a week or so.

Good thread RC! MXR/Dunlop is certainly my favorite 'big name' effects company! I'm not usually (ever really) a corporate fanboy type, but I'd wear their t-shirt!

RichardCranium · #18 09-03-2011, 10:44 AM

Quote:

Originally Posted by Vlad5

After some guided testing, Derek has me sending my micro chorus to Dunlop for testing/adjusting. I should get the pedal back in a week or so.

Good thread RC! MXR/Dunlop is certainly my favorite 'big name' effects company! I'm not usually (ever really) a corporate fanboy type, but I'd wear their t-shirt!

Ha funny you mention that Vlad I did buy an MXR t-shirt this week I have no problem singing the praises of stuff I believe in and use.

Vlad5 · #19 09-03-2011, 09:07 PM

Quote:

Originally Posted by RichardCranium

Ha funny you mention that Vlad I did buy an MXR t-shirt this week I have no problem singing the praises of stuff I believe in and use.

ha ha, yeah.

runmikeyrun · #20 09-03-2011, 09:14 PM

Quote:

Originally Posted by Munjibunga

One time I bought a used M-80 that had a broken battery cover. I emailed MXR and asked if they'd sell me one. They said no. I gave them my address and they just sent me a free one.

same thing happened to me. They charged me for the 2nd one though... those battery doors broke almost every time I took it off.