Chunk Systems & Godlyke Distributing... Sigh...

[TheMutt]

This is meant not as a flame (although I am pretty pissed), but simply as caveat emptor.

I purchased a used Chunk Systems Octavius Squeezer recently. Through no fault of the seller (I suspect it was USPS's fault for improper handling) there was a problem with one of the buttons that changed how you edit the effects, namely that it didn't work. I contacted Chunk about this, who directed me to Godlyke for issues in the US (their distributor). I could not get a straight answer from Chunk about the warranty, and it is not listed anywhere on their website, manual, box, or anything.

I received an email today from Godlyke that states that they charge an hourly rate for all pedal repairs, and that the warranty (which I had no previous information about) is non-transferable according to their policy (which there is also no information about). This is unacceptable, and I feel that those who purchase these used units should beware. Registering on the Chunk website does not entitle you to the 3-year warranty that is stated. I feel that this is poor product support on behalf of both Chunk Systems as well as Godlyke Distributing. A pedal of this amount of complexity and with such a high price tag, I would expect at least a transferable warranty should anything go wrong. As such, I do not think I shall be purchasing another product from either company.

[speak_onion]

If I were to buy something that expensive, I would insist on (and pay for) shipping insurance.

[Jared Lash]

That is a bummer. I'd definitely keep Richard Cartwright in the loop of all this. Obviously I've never met him, but in all my communications with him he seemed like a stand up guy.

Hope you get this resolved.

[newbold]

Looks like I'll never buy a squeezer.

[anyonefortennis]

This is kinda scary for a pedal this complex. Working on it has to be very time consuming and expensive. Recently a TBer had his fall from a bed and mess it up pretty good so this pedal may not be 'road ready' yet.

[irvinz]

hourly rate? your lucky. every one here charges per quarter of an hour. thats right. every 15 minutes.

[irvinz]

even with the transferable warranty thing..... it doesnt benefit the company because you did not benefit them, and warranty and repairs are always a service that loses money instead of profits anyway.

just being totally honest in terms of retailing!

[RCCollins]

Originally Posted by TheMutt

This is meant not as a flame (although I am pretty pissed), but simply as caveat emptor.

I purchased a used Chunk Systems Octavius Squeezer recently. Through no fault of the seller (I suspect it was USPS's fault for improper handling) there was a problem with one of the buttons that changed how you edit the effects, namely that it didn't work. I contacted Chunk about this, who directed me to Godlyke for issues in the US (their distributor). I could not get a straight answer from Chunk about the warranty, and it is not listed anywhere on their website, manual, box, or anything.

I received an email today from Godlyke that states that they charge an hourly rate for all pedal repairs, and that the warranty (which I had no previous information about) is non-transferable according to their policy (which there is also no information about). This is unacceptable, and I feel that those who purchase these used units should beware. Registering on the Chunk website does not entitle you to the 3-year warranty that is stated. I feel that this is poor product support on behalf of both Chunk Systems as well as Godlyke Distributing. A pedal of this amount of complexity and with such a high price tag, I would expect at least a transferable warranty should anything go wrong. As such, I do not think I shall be purchasing another product from either company.

it sounds like the seller didn't use very good packaging if that push/pull knob got squashed in shipping.

that said, it is SERIOUSLY LAME and while the squeezer is awesome, I sure won't be re-buying one now, knowing this.

[mikeboth]

Originally Posted by anyonefortennis

This is kinda scary for a pedal this complex. Working on it has to be very time consuming and expensive. Recently a TBer had his fall from a bed and mess it up pretty good so this pedal may not be 'road ready' yet.

Something falls on the ground, breaks, and you deem it not 'road ready'?

It's entirely possible the pedal in question actually has LESS parts than a bunch of analog pedals, the only real 'difficulty' then being finding someone who can deal with surface mount (assuming that technology has been used), and who isn't a barely competent soldering-iron repair jockey.

If it is simply a push-button that has failed, I daresay any reputable repair person can a) source the part (and here Chunk would likely be happy to help point the repair person the right way), b) unsolder the old part and c) solder in the new part.

Non-transferrable warranties are the norm for the majority of industries, and where it isn't then you pay extra for it (whether that is made clear to the consumer or not).

[OilcanRacer]

really?..... who ships a computer without proper packing, insurance.....etc. the sender must have known that a pedal of this level could be fragile to bumps inside and out.

although i agree that the warranty should carry a certain amount of weight, how far should chunk systems go in covering their products? i have ordered stuff from all over, europe, china and the boxes look like they have been thru a war on the outside. never had i have damage to stuff if packaged properly. including glass vases, acoustic instruments and bike wheels.

[fightthepower]

Originally Posted by mikeboth

Something falls on the ground, breaks, and you deem it not 'road ready'?

It's entirely possible the pedal in question actually has LESS parts than a bunch of analog pedals, the only real 'difficulty' then being finding someone who can deal with surface mount (assuming that technology has been used), and who isn't a barely competent soldering-iron repair jockey.

The pedal in question has an analog fuzz, filter, vco, etc. Lots more parts. Sucks anyway, I won't be buying another one.

[RCCollins]

Originally Posted by mikeboth

Non-transferrable warranties are the norm for the majority of industries, and where it isn't then you pay extra for it (whether that is made clear to the consumer or not).

here's the problem: CHUNK offers a transferrable warranty. Godlyke doesn't. Lame!

[mikeboth]

Originally Posted by RCCollins

here's the problem: CHUNK offers a transferrable warranty. Godlyke doesn't. Lame!

With that clarification, it does seem that there might need to be some reconciliation of the warranty differences, or at least have the differences made clear on the Chunk site.

[TheMutt]

Originally Posted by mikeboth

Non-transferrable warranties are the norm for the majority of industries, and where it isn't then you pay extra for it (whether that is made clear to the consumer or not).

Originally Posted by RCCollins

here's the problem: CHUNK offers a transferrable warranty. Godlyke doesn't. Lame!

That is what I was counting on happening was a transferable warranty, since it was stated that you could register products on the Chunk website for the 3-year warranty, and there was an option to register used products. Even if I had to send it to Australia and pay return shipping, I would rather that than pay an hourly worker. I also understand the industry standard of non-transference of warranty, but without explicitly stating this, and from the information given on the site, there was no reasonable doubt that it had transferable warranty. However, I have also dealt with other companies in the past with non-warranty repairs. Dunlop and EHX do not charge an hourly rate and instead charge a set fee for their services. The reason that I am leery of just getting it fixed for a set fee is, although this is an essentially analog pedal, it is controlled digitally. What if the push button is not the problem mechanically? What if the logic board is fried? What if it's not the pedal at all, but a glitch in the program? Godlyke surely isn't equiped to do that kind of work, but will likely try the obvious first and then move on to checking everything out. Without being able to know what I am paying beforehand, I could likely spend more than just buying a brand new Octavius Squeezer in the first place.

[fightthepower]

Originally Posted by irvinz

hourly rate? your lucky. every one here charges per quarter of an hour. thats right. every 15 minutes.

That would suck, if they were charging the same per 15min that Godlyke will charge per hour, but surely that won't be the case. At least when they charge every 15 minutes, you're only getting charged for the actual time worked, give or take a few minutes...

[kevteop]

Originally Posted by irvinz

hourly rate? your lucky. every one here charges per quarter of an hour. thats right. every 15 minutes.

I charge my time in 15 minute chunks (no pun intended) too, it means my customers can call me up, ask me to do something simple and not get charged for a full hour of my time to get it done.

[bassinstincts]

For comparison, check the Acoustic Image warranty. Basically, whether you are the first owner or the 20th, they will fix it for free. Why can't other companies offer this?

[Smurf-o-Deth]

Not every company is reasonably certain their **** won't break.

[anyonefortennis]

Originally Posted by mikeboth

Something falls on the ground, breaks, and you deem it not 'road ready'?

It's entirely possible the pedal in question actually has LESS parts than a bunch of analog pedals, the only real 'difficulty' then being finding someone who can deal with surface mount (assuming that technology has been used), and who isn't a barely competent soldering-iron repair jockey.

If it is simply a push-button that has failed, I daresay any reputable repair person can a) source the part (and here Chunk would likely be happy to help point the repair person the right way), b) unsolder the old part and c) solder in the new part.

Non-transferrable warranties are the norm for the majority of industries, and where it isn't then you pay extra for it (whether that is made clear to the consumer or not).

I stand by my comment. This pedal fell from a bed (2-3 ft?) and lots of things broke on it. If it was in the back of a trailer in a pedalboard shoving around or anything like that, the same components will probably be exposed to the same kind of abuse.

[whoatherechunk]

i never wanted to buy now i will never be tempted to want to buy one hahaha