Dunlop Customer Support

ack · #1 10-27-2008, 10:30 AM

Just a quick note about Dunlop.

I had an issue where the 9V connector to my 105Q Wah Pedal went missing and the battery door was damaged.

I sent Dunlop Tech Support an email requesting a part number for the connector (I had the part number for the door/foam). I got a response back in 5 minutes asking for a shipping address, as they will ship both pieces out today, free of charge.

I know they're not high dollar items, but the fact that I received a reply in a few minutes was awesome - the actual response was even better.

BTW, the 105Q Wah & the MXR M-80 Bass DI are seriously great pedals.

selfblessed · #2 10-28-2008, 12:25 AM

Were they missing from the factory? Or did you lose them?

vegas532 · #3 10-28-2008, 12:40 AM

Dunlop's customer service is one of the best in the business. They've hooked me up on several occasions.

ack · #4 10-28-2008, 07:56 AM

Quote:

Originally Posted by selfblessed

Were they missing from the factory? Or did you lose them?

I'm sure this came from the factory in perfect condition.
I bought this pedal used off a TB'er...in brutal shape, (unbeknownst to me)...missing the advertised wall wart - and he neglected to mention the missing 9V clip -

After I got the pedal without the power adapter, the seller told me rather matter-of-factly that he sold the wall wart to someone else as well. Pretty good business model right there. Selling the same item to 2 people... Oh well, live and learn. I buy a lot of music gear sight unseen, and this is the first time this has happened. Dunlop took care of it, though...no questions asked.

I just won't deal with this TB'er again.

the low one · #5 10-28-2008, 08:01 AM

I sent them an email about where I can get a replacement battery cover for my MXR M80 and they sent one to me free of charge. Excellent customer support.

All we need now is for them to develop a decent battery cover to replace the cheap plastic one

cybersnyder · #6 10-28-2008, 09:00 AM

Quote:

Originally Posted by the low one

I sent them an email about where I can get a replacement battery cover for my MXR M80 and they sent one to me free of charge. Excellent customer support.

All we need now is for them to develop a decent battery cover to replace the cheap plastic one

Same here. High marks for customer service.

selfblessed · #7 10-28-2008, 09:21 AM

Wow! All of this is great. Go Dunlop!

What about MXR?

cybersnyder · #8 10-28-2008, 09:22 AM

Quote:

Originally Posted by selfblessed

Wow! All of this is great. Go Dunlop!

What about MXR?

Same company.