- - EBS service
|carl h. ||01-03-2014 03:00 PM |
Anyone had a good experience with them? They've had my pedal since August and now won't even return emails. I had made a point of not hammering them constantly, but waiting a month between inquiries about progress. Now nothing.
|G.Bisson ||01-04-2014 08:29 AM |
The U.S. service arm of EBS is Musical Distributors from New Jersey. Ive sent a defective pedal to them and they replaced it with a new one in about a month. The person to contact is: firstname.lastname@example.org
|carl h. ||01-04-2014 09:21 AM |
I've been in contact with him since August, when he received my pedal. He, and the guy from their Facebook page will not return my emails, or pedal.
|carl h. ||03-05-2014 03:22 PM |
Still no replies from either party who I was originally in contact with. And no sign of my pedal ever being returned in any condition.
There really is no excuse for this kind of inaction.
|carl h. ||03-05-2014 03:24 PM |
I mean these guys won't even throw me a quote for service!
Just a big fat nothing.
|Got2SadowskyNYC ||03-05-2014 03:25 PM |
I would contact EBS Sweden directly. The few times I've had to deal with them they went above my expectations.
|carl h. ||03-08-2014 10:35 AM |
Just sent them a message from the main website. I hope they are more on top of things than their guy Gene Andre, who totally dropped the ball on this.
|carl h. ||03-10-2014 09:06 AM |
Received an email from someone involved with the corporate email on the EBS site bright and early this morning.
I sure hope something comes of this.
|NOLA Bass ||03-10-2014 09:34 AM |
I emailed through the website but got no response.
|carl h. ||03-11-2014 09:56 AM |
And nothing heard today...
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