HELP!!! my new hot hand3 won't work
 

Hi everyone

I have just acquired a source audio hothand3, I'm using it through a boss syb-5 bass synthesizer, and it simply won't work. I don't know what's happening :rollno:

Help please

Are you sure you are connecting it with a TSR (Stereo) jack, the dip-switches are set correctly (refer to the manual for this) and the power-supply is plugged in correctly?

If you answer yes to all of this, send an email to SA, their customer service is top notch.

Yeah, I've got all that right. I have just sent them an email

Does your syb-5 work fine when you hook up an expression pedal to it.

Make sure the 1/4" expression jack and the wall power supply are the only things connected to the HH3 when you try it at first. Do not connect the quad conductor cable. If you need it to modulate both the Boss and SA pedals, pull out your manual and make sure you configure the HH3 receiver to send information over both outputs. This is detailed on page 11 of the HH3 manual.

Yeah, the syb works completely fine. I have actually discovered the issue, my trs cable was a bit old and I didn't realise it was frayed at one end, therefore no signal was being sent haha. But thanks for the help everyone.

Tsr*^

And it absolutely sounds incredible.

Enjoy - and this is very helpful for others that may have the same problem - excellent post!

hey everyone i have a new issue, i woke up this morning for some fun with the hothand, and the ring and the reciever wont connect. what do i do now?

Make sure that the receiver is not surrounded by metal. Power cycle the receiver and ring. This is very unusual.

Turn receiver on first. Also get the ring close the the receiver when you turn it on.

yeah, i have tried that multiple times haha

Send us email to contact@sourceaudio.net. We will get to the bottom of this.

Ok thanks, I already have. I'm just waiting for the reply

i woke up this morning for some fun with the hothand

Seems like great customer service. Gonna add SA to the list to try out!

Still trying everything, but unfortunately, nothing has worked yet :(