Line 6 Customer Service

[DRafalske]

Wanted to share a feel-good story with y'all:

About 9 months ago I bought a Line 6 XDS95 wireless system. It worked great for 25 gigs (+/-), and then out of nowhere crapped out on me at practice a couple months ago.
I got an RMA and sent it in for warranty repair. They had it for about a month and I just got it back last week. I tried it on a gig last weekend and the problem was not resolved.
I called their Customer Service just a few minutes ago, expecting a struggle as I wanted them to cover shipping both ways this time, but without even flinching the lady on the phone says "Well, we're just going to go ahead and upgrade you to a Relay G30. You'll get instructions in your email shortly on sending back your X2."
Well. OK. That's just fine with me! I've heard absolutely NOTHING but good about the Relay systems, and I've seen them in action - keytar guy in my band has one and loves it.

For the record, the XDS was a fine system when it worked. Range was good, no interference, no tone-suck. I would have been happy if they could have repaired it once and for all, but alas.

Anyway...

Way to go Line 6! You're aces in my book!

D

[M Sterling]

+1 for having a keytar player in your band!

[fenderhutz]

I had a Guitar Port I bought USED and after about a month it lost it's memory (serial number) and I couldn't connect to Monkey to get updates.

I called and asked if there was anything I could do to make it work.

Yup, they sent me a brand new one in the box. That works

They have great customer service.