Line 6 Technical Support
For my new pedal board, I purchased two Line 6 G50 wireless units over a year ago. I don't want to have to unplug and plug in different basses in the middle of a set. I have an A/B switch on my pedal board for that.
I've been using only one of the two units, but the other day I tried the second unit for the first time. It transmit the signal fine, the mute button works, but the On/Off button does not work. The transmitter remains on unless the batteries are removed. It's not a big deal, but it is a pain in the neck. I like to turn off the transmitters to save batteries during set breaks.
I contacted techincal support at Line 6 and started a "ticket." I requested that they exchange the transmitter for one that has no flaws. I told them the unit is over a year old but had not been used and has no scratches or dents. That was two days ago, but I have not heard back yet.
Has anyone else had experience with Line 6 techinical support? If so, how was it?