Myco Pedals - Page 2

DiscoFreq · #21 01-31-2013, 02:15 PM

Quote:

Originally Posted by MSUsousaphone

Since he avoids social media, he had no clue the backlash of Swell closing would have been what it was and was astonished at how quick we found Myco. That's DiscoFreq being awesome. But he wasn't even going to announce it until next week when Swell's last orders go out and it officially closes the doors.

I noticed the pedals at the George L booth at NAMM ;-)

I didn't know it was related to Swell pedals (heard that the next day) and didn't know what happened to Swell pedals either. I just try to find new pedals and brands

boomertech · #22 01-31-2013, 02:50 PM

The fact is that changing his business model will not alleviate the need to properly communicate with the outside world. Nowhere in the OP’s report had I read that this issue has been addressed. There will ALWAYS be questions from customers and potential customers asking all sorts of things… cables, power supplies, combinations with other pedals, passive/active instruments, ETA’s for stock, etc. Almost all problems and reputations can be remedied with good communication and for ANY business that should be the highest priority… especially for paying customers.

-Frank

MSUsousaphone · #23 01-31-2013, 03:44 PM

I hear that. And while his timelines on pedals is atrocious, he's pretty good with questions. The return email is usually a day or two coming but his answers are always pretty insightful even beyond what you asked. I think most people who've interacted with him will confirm that.

I don't want to put out too much personally about him but he's not the arrogant curmudgeonly guy people expect from these behaviors.

boomertech · #24 01-31-2013, 04:02 PM

Quote:

Originally Posted by MSUsousaphone

I hear that. And while his timelines on pedals is atrocious, he's pretty good with questions. The return email is usually a day or two coming but his answers are always pretty insightful even beyond what you asked. I think most people who've interacted with him will confirm that.

I don't want to put out too much personally about him but he's not the arrogant curmudgeonly guy people expect from these behaviors.

He’s pretty good with questions… Seriously? As of a few days ago, paying customers have posted that there has been absolutely NO communication from him and he has IGNORED repeated communication (QUESTIONS) attempts from these paying customers. A few of these people have been trying for many months. The one reported time he has responded was when a PayPal dispute was initiated, where the customer received the status of his order from PayPal and not directly from him… all within an hour. When you do not communicate with your customers they will see that as the preverbal middle finger being waved in their face regardless of how great your products are or how cool others think of you.

When I started following these Swell threads I thought that this guy has hit hard times financially or poor health and I truly felt sorry for him. I might be a little naïve because I try to see the best angels in others. But after hearing that he is well and that this is nothing more than blatant disrespect for paying customers really should strike a nerve within anyone that sees this.

-Frank

Lester Grey · #25 01-31-2013, 08:37 PM

Much of what has been said would make for some interesting discussion and debate. However, the fact is that there are people, me being one of them, that have PAID for, but not received, a pedal from Swell. So, with all due respect, I am really not that interested in MyCo and the "new business model." What I am interested in is actually receiving the pedal I purchased. As of right now all I have is a payment receipt for $364.98 and the assurance from the OP that all Swell orders will be fulfilled. The problem is I have had ZERO communication from Swell stating that this is indeed the case. If Mike O is really serious about wanting to do things better with MyCo this would be a good time to start. It would also go a long way towards improving what has to this point been a miserable buying experience. It could go something like this:

Dear Customer, I am working on your pedal. It will ship soon.
Sorry about the long wait. Thanks for your patience and your business. Mike O

It could then be followed up with this:

Dear Customer, Your pedal is done and it just shipped out. Your tracking number is...Thanks again for your business. Mike O.

I consider myself to be a reasonable person and think that is pretty reasonable request. I hold no ill will or personal animosity towards Mike O. This is merely a business transaction for me. I've fulfilled my end, now it's up to him to fulfill his. Until all the outstanding orders have been received by his paying customers our skepticism is justified and the talk of a "new business model" is just that...Useless Talk...

bongomania · #26 02-01-2013, 04:50 AM

I made a comment in the other thread that maybe I didn't say clearly enough. I have been watching Swell's business for four or five YEARS, paying attention to any posts made by users on various forums, and emailing Swell directly a few times.

He has always been a non-communicator or poor communicator, and that will not likely change. The problem that started the last thread was not a problem with the pedals, and not even entirely a problem with the turnaround time by itself, it was a problem with failure to communicate. The insistence that "there was a problem but now the problem is solved" is utterly delusional.

It's great that his new business model will be to sell only pre-built pedals. That will solve the turnaround time problem. 'Will", not "has already". However it will do absolutely nothing about all the other communications necessary to business, as boomer pointed out. People will still want to know what #2 pedal sounds like compared to #3, and we've already seen that trying to get a useful answer from him about that is like pulling teeth. They will want to know when pedal #4 will be available for sale, whether pedal #2 sounds like a GT-OD, whether they can exchange pedals, whether new designs are in the works, whether he can make a pedal with the gain of #4 but the voicing of #1, and whether any of them are good for bass.

It's great that he makes a good-sounding pedal. Maybe what he needs to do is partner with somebody who is a pro at sales and customer service, so that MikeO only does the design and construction.

DeltaPhoenix · #27 02-01-2013, 07:04 AM

Quote:

Originally Posted by bongomania

Maybe what he needs to do is partner with somebody who is a pro at sales and customer service, so that MikeO only does the design and construction.

I have had similar thoughts too (I am in a sales management class this semester).

**grygrx** · #28 02-01-2013, 08:03 AM

I'm with bongo on this, there are too many pedal makers in the sea to be messing around with small businesses that are always running into these types of trouble.

The pedal can sound like butter coated bacon dipped in liquid jesus, but once I've soured on a brand there is no going back... there are too many other things to try!

jwr · #29 02-01-2013, 08:43 AM

Agree with bongo as well. Sorry msu.

bassmonkeee · #30 02-01-2013, 08:51 AM

Quote:

Originally Posted by jwr

Agree with bongo as well. Sorry msu.

Yeah, that was my main point, too.

Plus, if I paid $400 for a pedal months ago, I'd be pissed that pedals from the new company were being built and shown at NAMM while still waiting for one from the old company.

Too many other good companies who can handle both sides of the equation to mess with one with the current track record.

**grygrx** · #31 02-01-2013, 08:59 AM

eh deleted post? Don't like when people agree with you?

SWELL Pedal Co · #32 02-01-2013, 12:07 PM

I would like to apologize for any ETAs regarding pedal orders not met.
And also for lack of communication and slow response time at times.
No excuses just my heartfelt apology.
All remaining orders not yet completed will be completed and shipped before the end of next week.
All warranties will be honored and warranty work will continue uninterpreted.
Email for warranty work is info@swellpedals.com.

SWELL Pedal Co · #33 02-01-2013, 12:07 PM

The Myco pedals at NAMM are “dummy” units (just shells) and were put together to fill a need for the good people at George L’s.
*Myco products are not in production at this time.

Lester Grey · #34 02-01-2013, 08:50 PM

As one of the people still waiting on a pedal I sincerely appreciate that post. Apology accepted. I look forward to receiving my pedal. Thank You...

MSUsousaphone · #35 02-17-2013, 12:42 PM

So this is pretty awesome. I can announce that I am now an endorsed artist with Myco Pedals. Pretty stoked about it as it's a product that I would support and rock without any enticements so it's not like I'm selling my soul or compromising my sound to do it. I want EVERYONE to know that this is a very recent development that came about mostly because of this thread but at the time of my comments before this post, the only ties I had to Swell, Myco, or MikeO himself was as a customer only. So I said everything in here and in the other Swell threads without endorsement bias.

Everything from here will totally be with endorsement bias.....but I will be up front and honest about it. And every amazingly unbelievable claim I make about the Myco Pedals will be followed by amazingly unbelievable demos that support my claim. Proof.

I'll also be handling a good bit of the communication and PR for Myco Pedals, as was a common suggestion made in this thread. We hope that me doing that, the new business model of only selling already built pedals, and the fact that these pedals will rock your face, will resolve all issues brought up by past and future Swell/Myco players.

All Swell pedals were completed and shipped before any Myco pedals were built. That's why there's no demos, yet. But Trip Wamsley, MrExcane, and I should be getting some bass demos up next month, some time. I'm freaking amped about this and can't wait to get on here and tell you guys all about the Myco 3 and 4.

I'll keep everyone posted. Of course.

BassManPatsFan · #36 02-18-2013, 09:54 PM

Congrats, MSU. It's unfortunate what's happened with Swell and his customers of late, but I still love my B-Pro and so I'm very jealous of you.

Here's to hoping things go better with your help and the new business model at Myco.