No Risk Pedal Buying from Tone Factor

**kenstee** · #1 08-01-2010, 05:23 PM

From Tone Factor http://www.tonefactor.com/...

So, here you have it. They are officially inviting you to try out pedals you buy from them with zero risk and zero guilt for one full year. And they only charge a 20% fee IF it is damaged or in obviously used condition.

Plus, they will give store credit for pedals they DID NOT sell you as long as you return it within 60 days. That's pretty amazing!

Their Standard Return Policy for pedals you buy from them directly:

* Direct pedal purchases from Tone Factor can be returned up to ONE FULL YEAR from date of purchase.
* Items must be returned in original condition with all packaging and paperwork.
* All returns must have an authorized RA #.
* Items returned in compliance qualify for a full refund (minus shipping cost) or exchange.
* Items returned in damaged or used condition are subject to restocking fees of 20%.
* Refunds can take 10-14 days from receipt of return.

For pedals you do NOT buy from them...their very novel Universal Return Policy:

* Pedals purchased from other authorized dealers can be returned to Tone Factor for full purchase price within 60 days.
* Any new pedal purchase qualifies, whether we stock it or not.
* Items must be in original condition with box and paperwork.
* Proof of purchase required
* This offer is for store credit only (no cash refunds on merchandise from other dealers).
* Store credit is good towards anything that we stock.

Plus they have a Low Price Guarantee if you find pedal cheaper someplace else. And most pedals ship free to the USA.

I know some people here had some moral issues with buying a pedal, auditioning it and then returning it if you didn't like it. Well, your conscience can be now be clear.

markjazzbassist · #2 08-01-2010, 10:26 PM

yeah except you don't get a refund, you get store credit. that's not really auditioning. more like trying, and if not buying that, then buying something else. your card is still charged

unless i'm reading it wrong

Eric! · #3 08-01-2010, 10:35 PM

Quote:

Originally Posted by Tone Factor website

"Satisfaction Guarantee
If you’re not happy, we’re not happy! If you are dissatisfied with a product, you have ONE YEAR to return a product for a full refund. Buy with confidence! (For a full refund, products returned must be in the same condition as received with all books and packaging in the returned package.)"

Hmmmm, I think you are indeed mistaken, Mark.

**kenstee** · #4 08-02-2010, 08:32 AM

Quote:

Originally Posted by markjazzbassist

yeah except you don't get a refund, you get store credit. that's not really auditioning. more like trying, and if not buying that, then buying something else. your card is still charged

unless i'm reading it wrong

Well, yes and no. You are talking (above) about their policy for pedals YOU DON"T BUY at Tone Factor. Yes, they accept returns for pedals that aren't purchased there. I think its amazing they have such a policy at all. You can always use the store credit for something you want. Better than having a pedal sit in a drawer - if you can't sell it here that is.

For pedals you do purchase at Tone Factor you get a FULL CASH REFUND for up to a year....

markjazzbassist · #5 08-02-2010, 09:04 AM

my bad. okay good deal then

Valerus · #6 08-02-2010, 09:58 AM

Hmm. I may do this with the EHX Freeze...

TaySte_2000 · #7 08-02-2010, 09:58 AM

+ currently they have 10% off everything in the store

Valerus · #8 08-02-2010, 10:03 AM

Quote:

Originally Posted by TaySte_2000

+ currently they have 10% off everything in the store

What DON'T they do!?

TaySte_2000 · #9 08-02-2010, 10:07 AM

I have asked them repeatedly to shave my back and all they offer is a nice massage with oils.

Simply not good enough

pasta4lnch · #10 08-02-2010, 10:12 AM

looks like a cool place! might have to get something now ...

Valerus · #11 08-02-2010, 10:24 AM

Quote:

Originally Posted by TaySte_2000

I have asked them repeatedly to shave my back and all they offer is a nice massage with oils.

Simply not good enough

Well this is a deal killer.

busta_bird · #12 08-02-2010, 11:31 AM

Thanks for the post kentsee. I've never even visited their website before.

tracer03 · #13 08-02-2010, 12:02 PM

Quote:

Originally Posted by TaySte_2000

I have asked them repeatedly to shave my back and all they offer is a nice massage with oils.

Simply not good enough

Unacceptable. I, for one, am outraged.

...(scurries off to find credit card. SFT, come to papa...)

**kenstee** · #14 08-02-2010, 12:03 PM

Hey, for the record, I never have had any relationship with them. Actually, never even dealt with them before. Just passing some info on to you guys. Do with it as you will. I like businesses who take risks and are customer-focused. They will be on my short list next time I need something. And they also price-match.

mulchor · #15 08-02-2010, 12:13 PM

nice! This is just second to being able to go someplace and actually play it first, which is simply impossible in my state.

To be honest with myself, I'd prob'ly never use the return service, but it's nice to see, just in case.

Jake of Bass · #16 08-02-2010, 02:45 PM

Quote:

Originally Posted by Valerus

What DON'T they do!?

Have the VTD in stock yet

I'm seriously waiting as long as I can based on a) their return policy; b) their level of correspondence (I haven't even bought anything from them yet and they answer my emails almost straight away); c) their prices and international shipping policy ($14.95 internationally, any purchases over $299 qualifies for free international shipping).

On these three things they can't be beaten, unless someone can prove to me otherwise.