Nosepedals

Darknut · #1 11-15-2012, 09:56 AM

Whats the scoop with this guy anybody done any business with him?

I ordered a pedal & sent an email with questions about the order & a custom pedal.

Zero response from the email & the pedal hasn't shipped yet. ( of course my CC got charged instantly)

Its only been a few days & I understand he may be building the pedal I ordered but I don't understand the lack of response to the email.

I'm curious what other people experience with him are.

**mjac28** · #2 11-15-2012, 10:03 AM

I have a nose pedal and it was a good experience he does a big eBay business you may want to try him there.

enjoi1018 · #3 11-15-2012, 10:06 AM

I've ordered two pedals from Aaron. It does take him a few days to get back to you with email... and it took a few days to ship as well. I know his eBay stuff is fairly prompt.

The pedals look cool and do their job well.

Darknut · #4 11-17-2012, 07:22 AM

Still no response to my email or a shipping notice ....

Guess I should have ordered from one of the dealers.

Cancelling the order if I don't some kind of response pretty soon ....

enjoi1018 · #5 11-17-2012, 11:51 AM

I know he's got a FaceBook page for NosePedals and a personal page, maybe try to get him there?

Darknut · #6 11-17-2012, 02:04 PM

Got on facebook ...... I'm not the only one getting zero feedback

runmikeyrun · #7 11-17-2012, 03:55 PM

have your card reverse the charges, and, if you still feel like giving him your business, go to a dealer.

Darknut · #8 11-17-2012, 04:00 PM

Quote:

Originally Posted by runmikeyrun

have your card reverse the charges, and, if you still feel like giving him your business, go to a dealer.

going to give him the weekend ..then I'll do just that

**Razzmatazz** · #9 11-17-2012, 08:06 PM

I didn't had a good experience with them. It took a long time to have a response by email and I had to open a dispute with PayPal after 40 + days. Luckily, I finally got what I odered the next day. Also, the paint didn't dry properly on my items before they were shipped.

Darknut · #10 11-17-2012, 08:52 PM

Quote:

Originally Posted by Razzmatazz

I didn't had a good experience with them. It took a long time to have a response by email and I had to open a dispute with PayPal after 40 + days. Luckily, I finally got what I odered the next day. Also, the paint didn't dry properly on my items before they were shipped.

It's looks like another promising little company will most likely go south because the owner fails at the easiest but one of the most important parts of business .... communication!

I knew going in it was a boutique operation & it might have to wait a little..... but the zero email response is incredibly unprofessional is what upsets me the most.

**mjac28** · #11 11-17-2012, 08:57 PM

It could have been an internet connection problem unless he's posting on Facebook I had a similar problem guy lost his house and couldn't get back to me.

jeffbonny · #12 11-18-2012, 04:44 AM

Having learned the hard way I never cough up money before sending an email to the internet vendor inquiring as to the availability of the item. The speed and tone of the response can tell you a lot about who you're doing business with.

Darknut · #13 11-19-2012, 09:14 AM

Finally got a response after I cancelled the order .... I think he may be having problems with his site .... at least we have a dialogue going now.

Darknut · #14 11-20-2012, 09:53 AM

Well ... I thought we were going to have a dialogue .... tying real hard to give this guy the benefit of the doubt ... but its getting harder by the sec.

Darknut · #15 11-26-2012, 02:35 PM

Not Happy.... I've owned my own business for nearly 15 years .... would have went belly up years go if I ran it like nosepedals.

Edit ... Got an email just now .... seems the only way to get a response is when you open a paypal dispute. Aaron claims it shipped & that he emailed me twice ... I never got any of those emails.

Darknut · #16 11-27-2012, 12:03 PM

Well after a few emails my impression of Aaron is that he is not a bad guy ... he just seems like a total airhead! he couldn't even tell me when my pedal shipped but that he thought it did. If it shipped when he thought I would have it by now.

My advice is IF you want to brave using nosepedal products don't make the mistake I made by ordering directly from nosepedal.com ... get it from a dealer that has one in his hands.

Darknut · #17 12-06-2012, 12:00 PM

Follow up .... I got my little nosepedal looper & Aaron does a good job on the product. I'm still left with mixed feelings about his business practices though. I prob would still buy Nosepedal stuff just from a dealer .... not directly.

enjoi1018 · #18 12-06-2012, 12:59 PM

Quote:

Originally Posted by Darknut

Follow up .... I got my little nosepedal looper & Aaron does a good job on the product. I'm still left with mixed feelings about his business practices though. I prob would still buy Nosepedal stuff just from a dealer .... not directly.

Glad it worked out! My looper was top notch, and Aaron truly is a great guy. But with practices like that, I'd go to a dealer next time myself.

Thanks for the update for us all!

**Kazoo_Legend** · #19 01-14-2013, 08:39 AM

Quote:

Originally Posted by Darknut

Not Happy.... I've owned my own business for nearly 15 years .... would have went belly up years go if I ran it like nosepedals.

Edit ... Got an email just now .... seems the only way to get a response is when you open a paypal dispute. Aaron claims it shipped & that he emailed me twice ... I never got any of those emails.

I am in the EXACT same boat. The customer service is absolutely horrid. I too, have been giving him the benefit of the doubt, but I just opened up a paypal dispute (today) as well. I hope I get the same results as you and actually just GET my pedals. That company shows a lot of promise if they could simply communicate better. All it would take is one company doing the same thing with better customer service, and bye-bye NosePedal. I would absolutely recommend that anyone looking to buy their pedals go through a dealer, the factory direct route is the most appalling consumer experience I've ever gone through.