I'm aware of another thread about this topic (Nosepedals
) but i didn't want to resurrect it from the dead.
Anyway, I just wanted to share with you my bad experience with this company, so you know what you deal with.
I bought a Boss ODB-3 mod kit in January 19th, paying with paypal. I got the message from them but no confirmation whatsoever from NosePedals, so I just sent them a short email asking if that was the normal thing to happen. On top of that, no shipping was charged, even if they were to send it to Germany. No answer was received.
Since no news were coming from them (no way to know if they got my order, if they shipped, etc), I sent an email one week afterwards (January 27th), and as sometimes I do, I slipped a friendly "i will have to claim to paypal if i don't get any answer" and no surprise, a few hours later I got an answer
Good news! they got my order and it was about to ship to me. They also claimed they contacted me (no email received, not even in my spam folder). I know the estimate shipping time from the US is about one week for smallish packages, so I waited... with no luck.
Two weeks after the last email, with no communication from Aaron nor anyone in the company and no package in my hands, I filed a dispute on paypal and Suprise! Got an email a few hours later with surprising news: that package that "they were getting it out now to me" was not in the way because they didn't charge me the shipping. Aaron offered to send me a bill charging me the shipping and then they would finally send me my order. That was for me too much. Not only they lied (or were confused, they said in the next email, because they got two orders of the same mod, one US, one european (mine)) but they didn't realize in the three weeks that passed between my order and my paypal dispute. I refused and Aaron apologized, accepted refunding my money and also send me the mod anyway. Not needed, of course, but that was a nice gesture.
Unfortunately, 10 days afterwards (two days ago), I had to escalate my dispute to a claim in paypal due to the lack of refunding nor contact from Aaron. Yesterday i got my money back, but for me, some things are quite clear here:
- They don't care at all about customer contact
- They don't check properly their orders (three weeks to discover my shipping was not charged)
- They don't care not even about refunding properly and timely when they have a paypal dispute/claim
- They have a paypal/dispute/claim word filter in their email
So, at the end, you may say "well, you got your money back", and yes, it's true. But I wanted to share my experience with this company to help people save time. If you see a pattern like mine, be quicker and ask for refund earlier. That way you will recover your money faster and spend it somewhere else
PS: Sorry about grammar/spelling errors. English is not my first language
PPS: do you know somewhere else where to buy a odb-3 mod pack?
I'm not comfortable with the fuzziness it has...