kudos to seymour duncan customer service

narud · #1 05-26-2008, 05:55 PM

so i thought id post my experience with duncan over some antiquities i just bought. i remembered another member posting that his antiquity 2's were microphonic and was wondering if that was normal or not.

well, i recently bought some antiquity 1 jazz bass pickups off of ebay that were brand new and never installed but werent from a dealer. i installed them and sure enough, theyre microphonic. like really bad

bridge pickup squeals if i put my hand over it and if i get anywhere near my amp its feedback city. i emailed them and got an email back saying to call in about it. after describing the problem they exchange them even though i got them off of ebay and werent from a dealer (which i was honest about). if that wasnt good enough, the next morning the replacements were at my house (i only live an hour away). i hadnt even got a chance to go to the post office and send the old ones in yet.

by far the best service ive had with a bass product. and if you get some antiquities that are microphonic, call up about it. they'll take care of you!

()smoke() · #2 05-26-2008, 06:02 PM

glad you got it sorted out

SD has always been great to deal with, in my experience

anthowl · #3 05-26-2008, 06:14 PM

and the new ones are better? hehe. left that part out.

narud · #4 05-26-2008, 06:44 PM

Quote:

Originally Posted by anthowl

and the new ones are better? hehe. left that part out.

yup, no feeding back or squealing. just great tone. i cant say they'll be the last set of pickups in that bass (75 ri), but theyre definitely the most vintage sounding "vintage" j pickup ive used so far. theyd sound darn near perfect in a mid 60's jazz that needed pickups. the pickups in my original 62 dont quite have as much bottom and are a bit more mellow and thinner. highs are a touch airy'er as well. the 65 and 66 jazz basses i had had pickups that sounded more like these.

real good stuff!

BIGREDSIX · #5 05-27-2008, 10:38 AM

The Aero's are excellent as well, IME and IMO.

fullrangebass · #6 05-27-2008, 01:47 PM

Hi narud

without hijacking the OP, what was the email that you contacted SD? I have tried several times to contact them over making me a discontinued SD guitar model and never I heard back (last time was like 2-3yrs back)

narud · #7 05-27-2008, 02:59 PM

Quote:

Originally Posted by BIGREDSIX

The Aero's are excellent as well, IME and IMO.

im on a mission to eventually try all of them. aero,lindy's,custom shop 60's,lollars.............ugh, ive got a long way to go.

narud · #8 05-27-2008, 03:00 PM

Quote:

Originally Posted by fullrangebass

Hi narud

without hijacking the OP, what was the email that you contacted SD? I have tried several times to contact them over making me a discontinued SD guitar model and never I heard back (last time was like 2-3yrs back)

i just used the contact page on the website. someone emailed me back and told me to call the 800 number and gave me their ext. so i could talk to them about the problem

jwymore · #9 05-27-2008, 09:25 PM

Quote:

Originally Posted by fullrangebass

Hi narud

without hijacking the OP, what was the email that you contacted SD? I have tried several times to contact them over making me a discontinued SD guitar model and never I heard back (last time was like 2-3yrs back)

Probably best to contact the Custom Shop directly by phone for something like this. The custom shop is a little hard to get through to but keep trying. Once you get a hold of them they will take care of you.